Toyota Service

This review is mainly to highlight Raquel Eyre, who provided me with excellent service at this location. I brought in my 2016 RAV4 with a couple of different issues I wanted to get taken care of under warranty. They went above and beyond in several areas. The tech gave me feedback on something that was done at another body shop.

Jan 31, 2025 · Jonathan Harmon

I’ve been coming here for 6 years, but it took over 2.5 hours for simple maintenance this time. Service used to be much better. I understand they were busy, but it felt like nobody cared. I hate to see this place go downhill. Two stars for the good people who helped me before.

Oct 19, 2024 · L W

Guys check your invoices before leaving the counter, what they say on website in actual you are not getting it, they charge you things and put it in MISCELLANEOUS which doesn’t make sense and at the end they are not helping to sort out, also check your car before leaving they leave the place dirty after changing your oil.

Jul 09, 2024 · Mohammad Stanikzai

One of the worst service experience I have ever had with a vehicle dealer and another reason to NEVER use dealer service centers. 3.5 hours to change one flat on a 2024 Tundra, that’s with an appointment that THEY scheduled. The only reason I HAD to come here is because Toyota has private access to the tires and no one else could get one or I would never have come here. I won’t again. No one cared, the answer of “we’re busy” doesn’t cut it when I have an appointment that they scheduled.

Jul 15, 2024 · John Mambourg

First off I'm going to say I drive past Toyota West to come here. So I go way out of my way for what is usually exceptional service. Lately this has not been the case. Last visit I had them do an oil change, tire rotation, engine air filter, cabin air filter, and a fog light bulb replacement. 1st if you buy tires from them you get free tire rotations, but you must tell them every time or they WILL charge you for it. I have been charged unknowingly several times. They have been lying lately about what they have done. The day before service I completely filled my washer fluid. They said the day of service it was low so they filled it completely. Lie. They said they checked my tire psi. Lie. When I got home after service I checked and one tire was 15 psi low. They did not properly reinstall the cover in the wheel well where they accessed the fog light. They did not reinstall the cabin air filter cover at all. They didn't reinstall the glove box hydrologic. They said my rear disc brakes are 4mm and need replaced. Last time I had new breaks put on all around and the front have more stopping power and topically need replaced first. I'm very reluctant to believe my breaks already need replaced. I'm getting a second opinion. My father is a Auto mechanic he did my mother's breaks the same day (before) she got an oil change here. They told her she needed new breaks. Brand new brakes needed replaced? I have been a loyal customer and felt they have always been an honest service department it's a shame this isn't the case anymore.

Feb 24, 2024 · Adam Young