Tony Serra Highland Nissan Service

Located at 2530 E Highland Rd, Highland Township, MI 48356, USA, Tony Serra Highland Nissan Service operates within the platform category of Auto Repair Stations, providing a range of automotive services and genuine Nissan parts to local users. As part of a Nissan dealership, their primary focus is on servicing and maintaining Nissan vehicles, but they likely also cater to other makes and models for general automotive needs. Understanding the environment, services, and features of an auto repair station associated with a dealership is crucial for local users seeking reliable car care.

The environment of Tony Serra Highland Nissan Service is that of a standard dealership service center. Customers can typically expect a professional setting with a service reception area where they can check in their vehicles and consult with service advisors. The facility would include service bays equipped with specialized tools and diagnostic equipment necessary for working on a variety of vehicles, particularly Nissan models. There might also be a parts counter where customers can purchase genuine Nissan parts and accessories. The overall atmosphere is generally geared towards providing manufacturer-level service and support.

As a dealership service center, Tony Serra Highland Nissan Service offers a comprehensive range of automotive services. These typically include:

• Routine Maintenance: Services such as oil changes, tire rotations, fluid flushes, and scheduled maintenance as recommended by vehicle manufacturers.
• Warranty Repairs: Handling repairs covered under Nissan's factory warranty for Nissan vehicles.
• General Auto Repair: Addressing a wide range of mechanical and electrical issues, including engine repair, brake service, transmission service, and more, potentially for various makes and models.
• Diagnostic Services: Utilizing advanced diagnostic tools to identify and resolve complex vehicle problems.
• Parts and Accessories: Selling genuine Nissan parts and accessories, ensuring compatibility and quality for Nissan vehicles. They may also offer aftermarket parts.
• Tire Services: Including tire sales, installation, balancing, and repairs.

Based on the limited information available from customer reviews, the features of Tony Serra Highland Nissan Service present a mixed perspective. One review from January 18, 2025, details a highly negative experience related to a used car purchase from the associated dealership. This review mentions issues such as a check engine light appearing shortly after purchase, undisclosed accident history, poor pre-sale inspection (low engine oil, empty antifreeze), lack of communication from the dealership's service department, and dissatisfaction with the handling of warranty and trade-in processes. While this review pertains to a vehicle sale, it raises concerns about the overall customer service and transparency within the Tony Serra Highland Nissan organization, potentially extending to the service department.

Conversely, a brief, unrated review mentions an "amazing team of auto professionals, who treat customers with respect and take excellent care of their automobiles." This positive comment suggests that some customers have had favorable experiences with the service provided. However, without more context or details, it's difficult to ascertain the specifics of these positive interactions.

Given the significant discrepancy between the two available reviews, it is challenging to provide an objective and comprehensive overview of the features of Tony Serra Highland Nissan Service. The detailed negative review raises serious concerns about transparency, pre-sale vehicle inspection, communication, and customer service follow-up. The brief positive review offers a contrasting viewpoint but lacks the specifics needed to balance the detailed negative account.

Currently, there is no specific promotional information available for Tony Serra Highland Nissan Service in the provided data. Local users would need to contact the service center directly or visit their website (if available) to inquire about any ongoing promotions, discounts on services, or special offers on parts or maintenance packages.

For local users in Highland Township, MI, considering Tony Serra Highland Nissan Service for their automotive needs, it would be prudent to weigh the available customer feedback carefully. The detailed negative review highlights potential issues with transparency and service quality related to the sales side, which could potentially impact the service department's reputation as well. The brief positive review suggests that satisfactory service is possible, but it lacks the depth to fully counter the concerns raised in the more extensive negative feedback.

To make an informed decision, local users may want to consider the following:

• Seek additional reviews: Look for more recent and detailed reviews on various platforms to get a broader understanding of current customer experiences with Tony Serra Highland Nissan Service.
• Inquire about service processes: When contacting the service center, ask specific questions about their diagnostic procedures, repair processes, communication protocols, and warranty handling.
• Request detailed explanations: Ensure that service advisors thoroughly explain any recommended repairs and provide clear estimates before work begins.
• Verify parts quality: If using their parts department, confirm whether they use genuine Nissan parts or offer aftermarket alternatives and understand the implications for warranty and vehicle performance.

Given the conflicting feedback, local users might approach Tony Serra Highland Nissan Service with cautious optimism, seeking clear communication and transparency regarding any services or parts they require. While the dealership affiliation suggests access to specialized knowledge and genuine Nissan parts, the detailed negative experience indicates potential areas of concern regarding customer service and business practices.

To contact Tony Serra Highland Nissan Service, local users can call them at (248) 887-8900 or their mobile phone +1 248-887-8900. Their physical address is 2530 E Highland Rd, Highland Township, MI 48356, USA. Visiting their service center in person may also provide an opportunity to assess their environment and interact directly with their service team.

In conclusion, Tony Serra Highland Nissan Service, as an auto repair station associated with a Nissan dealership in Highland Township, offers a range of services and genuine Nissan parts. However, the limited and conflicting customer feedback necessitates careful consideration by local users. While one review praises their professionalism, another details significant issues with transparency and customer service related to a vehicle purchase. Potential customers should seek additional information and exercise due diligence when considering their services.