Star Lincoln, Inc. Service

Located at 24350 W 12 Mile Rd, Southfield, MI 48034, USA, **Star Lincoln, Inc. Service** operates as a dedicated "Auto Repair Station" primarily catering to Lincoln vehicle owners, but also offering services and parts for a broader automotive clientele. As a dealership service center, it aims to provide comprehensive vehicle care, ranging from routine maintenance to more complex repairs, utilizing genuine Lincoln parts and factory-trained technicians. However, customer experiences, as with any service provider, can vary, and it's essential to consider all feedback to form a complete picture.

The environment at a dealership service center like Star Lincoln, Inc. Service is typically designed for both efficiency and customer comfort. While specific details about the aesthetics are not provided, it's generally expected that such facilities feature a clean, well-lit service bay area for technicians and a comfortable waiting lounge for customers. Dealerships often provide amenities such as complimentary Wi-Fi, refreshments, and sometimes even business workstations to accommodate customers during their wait. For those who cannot wait on-site, Star Lincoln is known to offer conveniences like **Lincoln Pickup & Delivery™** and a **Star Mobile Service Van**, which brings service directly to the customer's location. They also offer **complimentary Lincoln Loaner** vehicles, ensuring that customers can maintain their daily routines while their car is being serviced. These amenities are designed to provide a premium and convenient service experience, aligning with the luxury brand image of Lincoln.

The services offered by **Star Lincoln, Inc. Service** are extensive and tailored to the needs of modern vehicles, especially Lincoln models. As an authorized "Auto Repair Station," they specialize in maintenance and repair using genuine Lincoln and Motorcraft® parts, which are designed to fit and function perfectly with these vehicles. Their service menu typically includes, but is not limited to: routine oil changes (conventional, synthetic blend, and full synthetic), tire services (sales, installation, rotation, balancing, and repair), brake system inspections and repairs, battery testing and replacement, wheel alignments, steering and suspension system maintenance, engine diagnostics and repairs, transmission services, heating and air conditioning system repairs, and various fluid flushes and exchanges. They also handle warranty repairs and recall services specific to Lincoln vehicles. The dealership also has a dedicated **parts department**, which, according to one customer review, is efficient: "I used the parts department, and they took care of me, I had to buy brake likes for a MKX and they ordered them and had them in 2 days thanks." This highlights their capability to quickly source and supply necessary components, which is crucial for timely repairs.

A key feature of **Star Lincoln, Inc. Service** is its use of **factory-trained and certified technicians**. These technicians undergo rigorous training directly from Lincoln, ensuring they possess the most up-to-date knowledge and expertise on Lincoln vehicle systems and diagnostic tools. This level of specialization is often a primary reason why Lincoln owners choose a dealership service center over independent shops. The commitment to using **premium parts**, as mentioned in their promotional materials, further emphasizes their dedication to maintaining vehicle integrity and performance. The availability of services like **Lincoln Pickup & Delivery™** and the **Star Mobile Service Van** demonstrates their focus on customer convenience, a significant advantage for busy individuals. These features aim to minimize disruption to a customer's day, offering a seamless service experience from start to finish. Additionally, the availability of **complimentary Lincoln Loaner** vehicles further enhances the convenience factor, ensuring customers remain mobile during longer service appointments.

However, it is important to address customer feedback that paints a more mixed picture. One detailed review highlights a significant concern regarding vehicle damage during service and subsequent customer service issues: "I was very upset to see damage on the passenger side door. When I brought it to the tech's attention, he asked someone I'd never met to look at it. Immediately this Star Lincoln employee says 'looks like this happened to your car in a grocery store parking lot.' Despite him acknowledging the pre-service photos they took did not show this damage. For Star Lincoln to question my integrity after I've spent nearly $10,000 in service with this dealer over the past several years for this one vehicle is absurd. This guy didn't even have the common sense to view my customer profile before coming outside to call me a liar. I'm no brand ambassador of theirs anymore. So. Disappointing. You guys need to make this fully right, and apologize." This feedback indicates a potential issue with accountability and customer relations in specific instances, suggesting that while the technical service may be competent, the resolution of unforeseen problems and customer handling can be a point of contention. This type of review is crucial for prospective customers to consider when evaluating their options.

Regarding promotional information, Star Lincoln, Inc. Service, like other dealerships, typically offers various service and parts specials. These promotions can include discounts on specific maintenance services, tire rebates, or special pricing on genuine Lincoln parts. They often advertise these deals on their official website, through email newsletters, and sometimes via local advertising. Customers are encouraged to check their website or call the service department directly using the provided phone numbers, (248) 354-4900 or +1 248-354-4900, to inquire about current promotions and schedule appointments. The convenience services like Lincoln Pickup & Delivery™ and mobile service are also often highlighted as part of their unique selling propositions, appealing to customers looking for a hassle-free service experience. Despite the negative review, the positive experience with the parts department suggests that certain aspects of their operations maintain high standards.

In conclusion, **Star Lincoln, Inc. Service** in Southfield, MI, positions itself as a comprehensive "Auto Repair Station" specializing in Lincoln vehicles. It offers a broad range of maintenance and repair services, supported by factory-trained technicians and genuine parts, alongside significant convenience features like mobile service and loaner vehicles. While their parts department receives positive feedback for efficiency, it's also important for prospective customers to be aware of the varying customer experiences, including reported issues with handling vehicle damage and customer integrity. Local users considering Star Lincoln, Inc. Service should weigh these aspects to make an informed decision for their automotive needs.