Service Department - Serra Chevrolet Southfield

The Service Department at Serra Chevrolet Southfield, located at 28111 Telegraph Rd, Southfield, MI 48034, USA, operates as an Auto Repair Station specializing in the maintenance and repair of Chevrolet vehicles. They can be contacted at (248) 354-6001 or their mobile number +1 248-354-6001.

Based on recent customer feedback available online, the environment and service quality at the Service Department of Serra Chevrolet Southfield appear to be areas where some customers have experienced significant dissatisfaction. One local customer, who chose this dealership for convenience, reported a concerning incident upon picking up their car: the hood was open, and they were only alerted to this by a dashboard indicator. Additionally, they noticed that their "bouncie tracking device" had been damaged during the service. While acknowledging that their service contact, Robert, was apologetic, the overall experience was negative enough to prompt the customer to consider alternative service providers, specifically mentioning Matick Chevrolet for future service needs. This review suggests potential issues with the thoroughness of post-service checks and the care taken with customer property.

Another customer detailed a particularly frustrating experience involving a seemingly simple task: replacing wiper blades. They called ahead at 7 am to confirm the availability of the specific wiper blades required for their car, as they understood these were exclusively sold at GM dealerships. Despite being assured they were in stock, upon arriving just before 8 am, they were left waiting for over ten minutes without any assistance, observing that most of the staff were simply seated at their desks. Eventually, an employee named Tim attended to them, initially estimating a ten-minute wait that ultimately stretched into an hour. Furthermore, after the wiper blades were installed, the car remained in the service area for an additional fifteen minutes before being returned to the customer. This reviewer described the overall experience as "absolutely horrible" and noted a lack of knowledge among the staff regarding potential rebates on the wipers. Consequently, this customer stated it would be their "first and last time there," indicating a severe lack of satisfaction with the service provided.

Considering these customer experiences, it is difficult to provide a positive description of the efficiency and attentiveness within the Service Department at Serra Chevrolet Southfield. The reviews point to potential shortcomings in post-service vehicle checks, handling of customer property, service speed even for minor tasks, staff attentiveness and efficiency, and product knowledge. These are critical aspects for an effective Auto Repair Station, where customers expect thorough, timely, and knowledgeable service.

The services offered at the Service Department - Serra Chevrolet Southfield would typically include a range of maintenance and repair work for Chevrolet vehicles. This would likely encompass routine services such as oil changes, tire rotations, and wiper blade replacements, as well as more complex mechanical repairs, diagnostics, and warranty work. As a dealership service center, they would have access to genuine Chevrolet parts and be staffed with technicians trained to work on these vehicles. However, the customer reviews suggest that the execution and customer service aspects of these offerings may not consistently meet expectations.

Features of a dealership service department often include the use of genuine OEM parts, certified technicians, and specialized diagnostic equipment for the specific make of vehicles they service. They are also authorized to perform warranty repairs. However, the reported issues with service delays, lack of staff attentiveness, and potential damage to customer property raise concerns about the practical benefits of these features at this particular location.

Promotional information is not explicitly mentioned in the provided reviews. Dealership service departments frequently offer various promotions on services like oil changes, tire rotations, seasonal check-ups, or discounts on specific parts. Customers interested in learning about any current specials at the Service Department - Serra Chevrolet Southfield would need to contact them directly or check their website, if available.

In conclusion, based on the limited but strongly negative customer feedback, local users considering the Service Department - Serra Chevrolet Southfield for their Chevrolet vehicle maintenance and repair needs should be aware of the reported issues concerning the thoroughness of service, potential for damage to personal items, excessive wait times even for simple tasks, and a lack of staff attentiveness and knowledge. While this Auto Repair Station is part of a Chevrolet dealership and should theoretically offer specialized service and genuine parts, the recent experiences shared by customers suggest significant shortcomings in their service delivery and customer care. Potential customers may wish to weigh these negative experiences carefully when deciding where to entrust their Chevrolet vehicles for service and consider seeking alternative service providers in the area.