Shelor Toyota Service Center

Shelor Toyota Service Center, located at 2230 Roanoke St, Christiansburg, VA 24073, USA, functions as the dedicated automotive service department of the Shelor Toyota dealership. Operating within the "Auto Repair Stations" platform category, this center specializes in providing authorized maintenance, diagnostics, and repair services specifically for Toyota vehicles, though they may also service other makes. Their primary goal is to ensure the longevity, performance, and safety of Toyota vehicles using genuine parts and factory-trained technicians. The service center can be reached via phone at (540) 381-8612 or mobile at +1 540-381-8612.

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As an authorized dealership service center, Shelor Toyota Service Center would boast a state-of-the-art facility designed to meet Toyota's stringent standards for vehicle servicing. The environment typically includes a clean, well-lit, and spacious service bay area equipped with numerous lifts and specialized diagnostic tools engineered for Toyota models. Technicians would have access to the latest factory software and technical information, ensuring accurate and efficient repairs. The service area is likely meticulously maintained to reflect the professionalism associated with a dealership.

For customers, the facility would feature a comfortable and professional waiting lounge, often equipped with amenities such as Wi-Fi, television, charging stations, and complimentary refreshments. A prominent service reception desk would be available for easy check-ins, consultations with service advisors, and payment processing. The entire environment is designed to provide a premium customer experience, from drop-off to vehicle pickup, emphasizing transparency and communication regarding service needs. There might also be a parts counter for purchasing genuine Toyota parts and accessories.

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Shelor Toyota Service Center provides a comprehensive suite of services tailored for Toyota vehicles, as well as general automotive maintenance applicable to various makes. Their offerings include:

• Routine Maintenance: This covers essential services such as oil changes (as mentioned by a customer who had it covered under a maintenance plan), tire rotations, fluid checks and top-offs, filter replacements (air, cabin, fuel), and multi-point inspections.
• Vehicle Inspections: As highlighted by a customer review, they offer free inspections that can proactively identify issues, such as missing exhaust bolts. These inspections are crucial for preventative maintenance and ensuring vehicle safety.
• Brake Service: Including inspection, replacement of pads and rotors, and hydraulic system checks.
• Engine Diagnostics and Repair: Using advanced diagnostic equipment to pinpoint and fix engine-related issues, ranging from check engine light diagnoses to complex engine overhauls.
• Transmission Service and Repair: Including fluid changes, filter replacements, and repairs for automatic and manual transmissions.
• Suspension and Steering Repair: Addressing issues with shocks, struts, control arms, power steering, and alignment.
• Exhaust System Repair: As evidenced by the customer's experience with missing exhaust bolts, they handle repairs to the exhaust system, including replacement of mufflers, pipes, and catalytic converters. Their willingness to replace missing bolts for free demonstrates a customer-friendly approach to minor issues.
• HVAC Service: Repair and maintenance of heating, ventilation, and air conditioning systems.
• Tire Services: Sales of new tires, mounting, balancing, rotation, and repair.
• Genuine Toyota Parts: Exclusive use of genuine Toyota parts for repairs and replacements, ensuring compatibility, quality, and often, warranty coverage.
• Warranty Services: As an authorized dealership, they handle warranty repairs and recalls for Toyota vehicles.

The ability to perform a "free inspection" and take care of small, but important, issues like missing exhaust bolts at no charge, showcases a commitment to thoroughness and customer goodwill.

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The key features of Shelor Toyota Service Center, as inferred from the provided reviews and typical dealership operations, are:

• Factory-Trained Technicians: Dealerships employ technicians who undergo specific training programs for the brand's vehicles, ensuring specialized knowledge and expertise in Toyota models.
• Use of Genuine Parts: This guarantees that replacement components are designed to meet Toyota's specifications, often leading to better performance and longevity compared to aftermarket parts.
• Comprehensive Inspections: The free inspection that identified missing exhaust bolts is a significant feature, demonstrating a proactive approach to vehicle health and safety. This attention to detail can prevent larger issues down the line.
• Customer-Focused Service (in part): The positive feedback regarding the technicians and the gesture of fixing the exhaust bolts for free highlights a commitment to customer satisfaction and a willingness to go the extra mile. The customer's experience with the oil change taking "about an hour and a half" suggests reasonable efficiency for a multi-point service.
• Maintenance Plans: The mention of an oil change being "covered under a two-year maintenance plan" indicates that Shelor Toyota offers service plans, which can provide cost savings and peace of mind for vehicle owners over a set period.

However, it is important to note a specific point of feedback regarding customer service: "Phone customer service lacks customer service skills especially the evening shift." This suggests an area where the service center could improve, ensuring consistent, high-quality customer interactions across all communication channels and shifts. While the technicians are praised, the initial contact point can be crucial for customer perception.

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As part of a dealership network, Shelor Toyota Service Center likely utilizes various promotional strategies to attract and retain customers for their service department. These commonly include:

• Service Specials: Regular promotions on common maintenance services like oil changes, tire rotations, brake inspections, and battery checks. These are often advertised on their website or through direct mail.
• Maintenance Plans: Offering pre-paid service plans (like the two-year plan mentioned) that bundle routine maintenance at a discounted rate, encouraging long-term customer loyalty.
• Tire Sales and Installation Promotions: Discounts on specific tire brands or packages that include mounting and balancing.
• Parts Specials: Promotions on genuine Toyota parts and accessories.
• Online Appointment Scheduling: Making it convenient for customers to book service appointments through their website.
• Customer Loyalty Programs: Rewarding repeat customers with points or discounts on future services.
• Recall and Warranty Service: Actively communicating with owners about recalls and emphasizing their expertise in handling warranty repairs at no cost to the customer.

For Toyota owners in Christiansburg, VA, and surrounding areas, Shelor Toyota Service Center provides an authoritative and comprehensive option for maintaining their vehicles. While their in-person service and technical expertise receive high praise, potential customers might consider calling during non-peak hours or scheduling appointments online if they have experienced challenges with phone customer service during evening shifts. It is advisable to check their official website for current service specials and to book appointments.