Ron Marhofer Collision Stow

We will NEVER return to this location! There is no quality check before returning the vehicle to the customer. My car was in worse condition upon pick up then when I dropped it off. There were 4 areas that needed fixed AND my entire exterior of the car was coated in overspray that required 2 additional visits to fix. No loaner or rental was provided for their mistakes which meant I had to figure out car coverage and miss extra work.

Nov 11, 2024 · Shannon Jermain

My 2017 Silverado looks great, hand down the best work I' ve seen in a long time..

Jan 09, 2025 · Robert Kras

First, I would like to take a minute to thank the entire staff. They treated me like I was the most important person in the room as soon as I showed up. While I was out preparing for the 2022 Christmas season, my 2018 Nissan Altima was tragically involved in a collision. Instead of having to deal with a horrible situation, the staff made the process very easy as well as the updates made me feel confident I had taken my car to the right place. When I finally was able to get my car back (in less than two weeks around the holidays, mind you), I was very satisfied with their work. From the clean exteriors to the inside neatly taken care of. I would highly recommend this location if you require any collision work. 10 out of 10 is hard to find these days. Great work, Marhofer Group👏

Jan 13, 2023 · The Irishman

Lexi is Friendly approachable Steve down to earth 😂 Always welcome 🤗 Quick to do quotes Did have 2 issues which was told my guys didn't do. Touch up and they forgot to remove tape. I didn't see a difference in cleaning my vehicle. The major part was done.

Jul 03, 2023 · Kay Robe

As of 10 days after the return of my vehicle, I've not noticed any issues with the repairs. The employees I interacted with were very nice (Ayden & Lisa.) That being said, I wasn't kept in the loop in the beginning without having to continuously contact them first and ask questions. It took 3 weeks to get the repairs done (I was told because of the time it took to receive parts.) Almost ran out of time on my rental contract through my insurance. Had to go back and pick up tires that were left at another facility and not put in my vehicle upon pick up as was agreed upon. *Overall, " It felt like a very lengthy, exhausting experience but with a satisfactory outcome..." **Comparing Ron Marhofer to our previous Autobody Shop experiences that our family used for 60+ years who are now out of business (Retired.) -I felt like I was just a number. -Communications need to be greatly improved upon. ***FUTURE: I feel like a smaller, privately owned business compared to a larger company might be my best option in the future. "More skin in the game!" **** Interesting Thing Was: Through my Hyundai application, (on my phone) in "Real Time." I was able to observe when my car was moved, when the doors were locked/unlocked, when the hood was open, the exact location of my vehicle, how many miles were being put on my vehicle, speeds my vehicle was driven, etc. "I really do love our new Hyundai Sonatas technology..."

Jul 16, 2024 · Frederick Harmon

Poor communication with the customer regarding follow up and follow through out the process. I feel like my concerns, and need to be kept informed was not a priority. I was told several times that I would receive a return call, that never happened. I was told to refer to the automated system for any updates. Unfortunately this system never updated. This same system was still showing that my vehicle was still being serviced after I picked it up. I had to returned it the next day to be serviced again for a wheel alignment that had not been done properly. I expressed several times how imperative it was to be kept up to date. I also expressed how I had limited access to rental insurance coverage. This would have allowed me to properly plan my life and work. As a result of lack of communication, I ultimately had to pay out of pocket an additional $1,000 for car rental. Communication is the ultimate key to successful business, customers satisfaction, and as well as customer loyalty. I can honestly say I felt like I was treated less than customer.

Feb 05, 2024 · Latanya Smith