Rib Mountain Glass Inc

For residents and businesses in Wausau, WI, and the surrounding Marathon County area, Rib Mountain Glass Inc stands as a deeply rooted and experienced provider of comprehensive glass solutions. Established in 1962 as Rib Mountain Trim and Glass, the company has evolved to offer a full spectrum of glass repair and replacement services across various sectors. While the provided reviews highlight some general aspects, it's important to understand the full scope of their operations, which, particularly regarding auto glass, positions them within the broader category of Auto Repair Stations, offering essential goods and services for vehicles. Rib Mountain Glass Inc maintains two primary locations: the Commercial Division at 145 S 84th Ave, Wausau, WI 54401, USA, and the Residential Division at 226211 Wood Duck Lane, Wausau, WI. You can reach their main line at (715) 848-0045 or their mobile line at +1 715-848-0045, though customer feedback suggests contacting them might sometimes be challenging.

The environment at Rib Mountain Glass Inc, reflecting its long history and diverse service offerings, likely comprises distinct areas tailored to specific needs. The Commercial Division at S. 84th Avenue would typically house facilities for large-scale glass and glazing services, including in-house engineering and fabrication of entrance doors, storefronts, curtainwalls, and glass railing systems. This implies a robust, industrial environment equipped for heavy-duty glass processing and specialized machinery. The Residential Division on Wood Duck Lane would offer a more customer-facing retail environment for homeowners, displaying custom mirrors, shower doors, and various types of patterned glass. Both locations likely maintain a professional, organized atmosphere, aiming for efficiency in handling glass products, from raw materials to finished installations. However, customer feedback about communication issues ("Cant get a hold of anybody on the phone. They have no voice mail. And never responded to my email.") suggests that while the physical environment may be suitable for operations, the operational aspect of customer contact might sometimes be inconsistent, which can impact the overall customer experience.

Rib Mountain Glass Inc offers an extensive array of services and goods, far beyond what might be inferred from limited review comments. As an "Auto Repair Station" in the context of glass, their historical roots include comprehensive auto glass repair and replacement for cars and farm vehicles. This means they are equipped to handle windshield replacements, side and rear window repairs, and other vehicle glass needs. Beyond automotive, their services are categorized into:

• Residential Glass: This division provides insulating glass replacement (including Low-E glass and Argon gas fills for energy efficiency), in-stock and custom mirrors, custom shower doors and enclosures, patterned glass for cabinets, and the sale and installation of screens. They offer free on-site estimates for residential projects.

• Commercial Glass: The Commercial Division handles complete glass and glazing services. This includes the engineering and fabrication of entrance doors, storefronts, curtainwalls, vestibules, and glass railing systems, along with on-site project installation of these products. They also offer commercial glass removal and disposal services.

• Specialty Plastics: Rib Mountain Glass Inc also supplies and fabricates various acrylic and polycarbonate sheets, rods, and tubes. These materials are used for applications like point-of-purchase displays, window and architectural glazing, boat parts, signs, lighting diffusers, skylights, sporting goods, picture framing, machine guards, and even race car windshields. They offer custom cutting and various specialty versions with enhanced UV filtering, abrasion resistance, or impact resistance.

Their broad range of products and services underscores their deep expertise in the glass industry, catering to diverse needs from basic repairs to complex custom projects.

The features of Rib Mountain Glass Inc are a mix of long-standing expertise and areas for potential improvement, as reflected in the provided feedback and external information. A primary feature is their extensive history and experience, having been established in 1962. This long tenure in the industry suggests a deep understanding of glass materials, fabrication techniques, and installation processes. They have professionals ready to assist with all glass needs, offering free on-site estimates, which is a valuable feature for potential customers requiring custom solutions. Their comprehensive product line, including a variety of glass types (insulating, patterned, custom mirrors, shower doors) and plastics (acrylic, polycarbonate), positions them as a versatile and one-stop shop for diverse glass requirements.

However, a significant feature, highlighted by a customer, is inconsistency in communication. The review states, "Cant get a hold of anybody on the phone. They have no voice mail. And never responded to my email." This indicates a potential challenge in accessibility and responsiveness, which can be a critical point for customers needing urgent glass services or trying to inquire about custom projects. While their website mentions a commitment to "quality products and services at a fair and competitive cost" and promises professionals ready to assist, the communication issues suggest that the customer service experience might not always align with these stated goals. The other review mentioning "Great store but not enough pipe tobacco options" seems irrelevant to their core glass business, indicating a possible misattribution of the review to a different type of establishment or a past, diversified offering not related to glass. Therefore, the primary features are their extensive product range and historical expertise, contrasted with potential challenges in customer communication.

From a promotional standpoint, Rib Mountain Glass Inc primarily promotes itself through its long-standing presence in the community, its comprehensive service offerings, and its commitment to quality. Their website emphasizes their status as the "only locally owned and operated glass shop in the Wausau Metro area," fostering a sense of community support and local pride. They highlight their ability to offer "quality products and services at a fair and competitive cost," which serves as an implicit promotional message about value. The provision of "free on-site estimates" is another promotional tool, encouraging potential customers to engage with them without initial financial commitment. Historically, as a long-standing business, word-of-mouth would have played a significant role in their promotion. While modern digital communication channels are crucial, the negative feedback about phone and email responsiveness indicates an area where their promotional efforts (i.e., being easily contactable) might fall short. However, their broad range of specialized services, from auto glass to complex commercial glazing, positions them as a go-to expert for various glass needs in the Wausau area, implicitly promoting their capability and versatility.