X-Factor Automotive

X-Factor Automotive, located at 1723 Merrill Ave, Wausau, WI 54401, USA, positions itself within the "Auto Repair Stations" category, indicating that it provides services and potentially goods related to vehicle maintenance and repair. For local users in Wausau, an auto repair shop like X-Factor Automotive would typically be a resource for diagnosing and fixing various vehicle issues. However, an objective introduction based on currently available online information, particularly customer reviews, paints a picture that warrants careful consideration from potential patrons.

The environment of X-Factor Automotive, based on the provided customer feedback, is not directly described in terms of its physical appearance or amenities. However, the nature of the complaints, particularly regarding communication and perceived honesty, indirectly suggests that the customer service environment, in terms of interaction and transparency, may be inconsistent. In a typical auto repair station, one would expect a clean and organized shop floor, professional-looking service bays, and a welcoming customer waiting area where clear communication regarding vehicle issues and repair timelines is paramount. The reviews do not offer insights into these physical aspects, but the reported difficulties in communication could suggest a less-than-ideal customer experience within the operational flow of the business.

As an "Auto Repair Station," X-Factor Automotive would typically offer a range of services aimed at diagnosing, maintaining, and repairing vehicles. While the specific types of repairs offered are not detailed in the provided information, the nature of the customer complaints suggests that they likely undertake general vehicle diagnostic work and potentially various mechanical repairs. One review mentions dropping a vehicle off for "repairs," indicating that general automotive fixes are part of their service offerings. Another review references the "price of a car for sale," suggesting that beyond repair services, they might also be involved in vehicle sales, which is sometimes an ancillary business for smaller repair shops. However, the core function, as implied by the category, would be mechanical and diagnostic services to address vehicle malfunctions and maintenance needs. Goods for sale would likely include necessary parts for the repairs they undertake, such as engine components, brake parts, electrical components, or fluids, though no direct information on this is provided.

The features of X-Factor Automotive, as extrapolated from the customer reviews, primarily revolve around the perceived quality of their customer interaction and operational transparency. One customer's experience highlights a significant lack of communication, stating, "I never received a phone call that day or the next. When I called Friday he said he was just getting in to it and it wouldn't be ready. I left it over the weekend. Monday rolled around and still no call. I just showed up at his shop to see what was going on." This consistent failure to provide updates, even after multiple days, suggests a severe deficiency in customer communication, which is a critical feature for any service-based business. The customer's perception that the mechanic "wasn't interested in doing the work" and may not have "ever even looked at it" raises concerns about the shop's diagnostic process and commitment to initial agreements. The perception of a lack of honesty from the start is also a significant feature, heavily impacting trust and reliability.

Another review reinforces concerns about honesty, specifically regarding pricing, stating, "Lied about the price of a car for sale, 3 hours drive wasted. Do not do business with someone that cant even give you an honest price." This feedback, while relating to a car sale rather than a repair, further contributes to an overall impression of questionable transparency and trustworthiness in business dealings. Such negative features, particularly those related to communication and honesty, are highly detrimental to the reputation of any auto repair station and are likely to influence potential customers' decisions.

The phone number for X-Factor Automotive is (715) 675-9504, and their mobile phone is +1 715-675-9504. These are the primary contact points for potential customers to inquire about services or schedule appointments. Given the issues highlighted in the reviews, customers are advised to use these numbers to establish very clear expectations regarding timelines, diagnostic procedures, and pricing upfront. It would be prudent to obtain any estimates or agreements in writing to avoid misunderstandings.

Regarding promotional information, no specific details about promotions, discounts, or special offers for X-Factor Automotive are available in the provided text. Auto repair stations typically rely on reputation, quality of work, and competitive pricing to attract and retain customers. In the absence of positive promotional information, and in light of the negative customer feedback, it is challenging to discuss any enticing features beyond the basic premise of an auto repair service. For any potential customer considering X-Factor Automotive, it would be essential to directly inquire about pricing for specific repairs and to seek explicit commitments regarding diagnostic fees, repair timelines, and any guarantees on work performed.

In conclusion, X-Factor Automotive at 1723 Merrill Ave, Wausau, WI 54401, USA, operates as an Auto Repair Station. However, based on the available customer reviews, there are significant concerns regarding communication, transparency, and perceived honesty in business dealings. While the specific types of automotive repairs offered are not detailed, the strong negative feedback suggests that potential customers in the Wausau area should exercise caution and conduct thorough due diligence, including obtaining multiple opinions and clear, written estimates, before entrusting their vehicle to this establishment. The reviews highlight areas where the business falls short of expected standards for customer service and trustworthiness in the auto repair industry.