Premier Nissan of Fremont Service

I'm very happy with the services and I'm very appreciative from the service man, name Johnny Nguyen. He's amazing with great helps and services. Very trustful with all the recommendations for the service with your vehicle. Overall Perfect "5" Stars

Feb 06, 2025 · Mai Bui Phan

Fremont service center. I hope these reviews are considered when it comes to training employees esp the service advisors (the frontline of customer service). My husband made an appointment to change the oil on our car as well as check out the sunroof seal. the appointment was at 830a on a Saturday. We dropped off the car and went off to with our day in hopes we get our car back before the end of the day. The shop calls my husband at 230p later on that day from the service advisor David to tell us that they have not started on our car and that they lost the keys to the car! He calls to ask if we have the spare with us (which I did) and to drop it off at the shop before they close at the end of the day (they asked if we could be there by 430p) I go in to drop off the spare. I went to speak with David. David was unapologetic and very smug. We got our car back Monday afternoon. They gave us a new key and reprogrammed our spare. Also how convenient for him that the managers all left for the day at 4p on a Monday. No change in attitude as well. No apologies for the inconvenience that they caused and just talks with a smug attitude. I will say that this will be the last time we go here. It’s unfortunate that the attitude of one employee just leaves a bad taste to represent the whole service center.

Jan 28, 2025 · Joanne Marie OG

I took my car Nissan Ariya to Premier Nissan of Fremont for recall services. I suggest Advisor Johnny Nguyen in case you need help in services. He explained and helped all questions that I asked. So, next time, I'll contact him again for my car.

Dec 06, 2024 · Hoan Nguyen

I recently brought my car in for an oil change and other services, including an issue with CarPlay not working. I was told by the service team that they had checked and resolved the CarPlay issue. However, when I checked it in front of them, the problem was still present. When I pointed this out, I was told that the technician had already checked it and that if I wanted it rechecked, I would need to leave my car with them for a few more days. I find it hard to believe that diagnosing or fixing CarPlay would take several days, especially after being assured that it was already addressed. Charging customers for services that aren’t fully completed and making false statements is unacceptable. Additionally, the rude behavior of your employees only worsens the experience. Management, is this really the level of customer service you want to offer? I expected better, and I’m deeply disappointed by this experience. FYI, That receipt name is nathan..

Aug 29, 2024 · S R

A very pleasant experience. Helpful and pro-actice supervisors ensure that your vehicle gets the best maintenance. They keep you updated during the duration of work. The waiting lounge is good with television, some books for reading and and vending machines. Although I usually prefer coffee in the mornings, I took a chance that day and had chocolate drink, and I was not disappointed. There are plug points for charging laptops and a separate section if you want to work. All these on top of professional and supportive experts for your vehicle will definitely bring a satisfactory smile when you return back home.

Feb 17, 2025 · Ajay Mohan

This dealer is very good service, the dealership I can TRUST. Especially car adviser Johnny Nguyen, always helpfull, he is very kind, and really nice personality while taking care of customers. I feel happy whenever I come for my car needed.

Apr 12, 2025 · Kristen Pham