Porsche Novi Service Center

(27 reviews)

Auto Repair StationsMichiganOakland CountyNoviHaggerty Road

Oakland County . Michigan

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  • Intro
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  • Location
  • Reviews
  • +1 947-254-0174
  • www.porschenovi.com
  • 24305 Haggerty Rd suite #100, Novi, MI 48375, USA

Operating Hours

Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed

Porsche Novi Service Center Introduce

The Porsche Novi Service Center stands as a pinnacle "Auto Repair Station" in Novi, Michigan, exclusively dedicated to the meticulous care and maintenance of Porsche vehicles. As an authorized Porsche Center, it represents the epitome of precision engineering and luxury service, ensuring that every Porsche, from the iconic 911 to the versatile Cayenne and electric Taycan, receives the specialized attention required to maintain its exhilarating performance, uncompromising safety, and inherent value. This service center is not just a place for repairs; it's a testament to the ongoing relationship between Porsche ownership and peak automotive excellence.

Environment: An Ambiance of Precision and Luxury

The environment at the Porsche Novi Service Center is meticulously designed to reflect the brand's commitment to luxury, performance, and cutting-edge technology. When customers bring their vehicles for service, they are immersed in an atmosphere that parallels the quality of their Porsche:

  • Sophisticated Customer Lounge: Expect a premium waiting area that offers comfort and convenience. This typically includes plush seating, complimentary gourmet coffee and beverages, Wi-Fi access for productivity, and potentially private workstations or quiet zones. The design often incorporates Porsche branding and aesthetics, creating a cohesive brand experience.

  • Transparent and Modern Service Bays: The service bays themselves are state-of-the-art, meticulously clean, and often designed to allow customers a view of the diagnostic and repair processes. They are equipped with the latest Porsche-specific tools and diagnostic equipment, reflecting the high-tech nature of the vehicles they service.

  • Dedicated Service Advisors: A team of professional and highly knowledgeable service advisors guides customers through every step of the service process. They are adept at explaining complex technical details in an understandable manner, providing transparent estimates, and ensuring clear communication.

  • Showroom Integration: Located within the larger Porsche Novi dealership, the service center offers seamless access to the sales showroom, allowing customers to explore the latest Porsche models or discuss future vehicles while their current one is being serviced.

  • Prime Location: Situated at 24305 Haggerty Rd, Novi, MI 48375, the center benefits from a strategic location that is easily accessible to Porsche owners in Novi, Farmington Hills, West Bloomfield, and the broader Detroit metropolitan area.

The entire environment is curated to provide a seamless, comfortable, and reassuring experience, reinforcing the trust placed in the Porsche brand.

Services: Comprehensive Care from Factory Experts

The Porsche Novi Service Center offers an exhaustive suite of maintenance and repair services, specifically tailored to the unique engineering of every Porsche model. Their range of services ensures that every aspect of your vehicle's performance and longevity is addressed:

  • Factory Scheduled Maintenance: This includes routine services like oil changes (using Porsche-approved synthetic oils), filter replacements (oil, air, cabin), fluid level checks and corrections, tire pressure adjustments, and comprehensive multi-point inspections (often referred to as "Service A" and "Service B" for some luxury brands, or specific mileage-based services for Porsche).

  • Advanced Diagnostics: Utilizing proprietary Porsche diagnostic tools and software, their technicians can precisely identify and troubleshoot complex issues within the vehicle's sophisticated electronic, engine, and transmission systems.

  • Brake System Service: Comprehensive brake inspections, fluid flushes, pad replacement, and rotor replacement using genuine Porsche brake components, crucial for maintaining Porsche's legendary stopping power.

  • Tire Services: Includes tire mounting and balancing, rotation, alignment (especially critical for Porsche's performance handling), and the sale of Porsche-approved tires from leading manufacturers, ensuring optimal grip and handling characteristics.

  • Engine and Transmission Repair: From minor adjustments to major overhauls, their technicians are equipped to handle complex repairs of Porsche's high-performance engines and transmissions (including PDK systems), ensuring they operate to factory specifications.

  • Electrical System Repair: Diagnosing and rectifying issues with the vehicle's advanced electrical and infotainment systems.

  • Suspension and Steering Service: Expert repair and maintenance of Porsche's sophisticated suspension systems (including Porsche Active Suspension Management - PASM) and steering components to preserve ride comfort and dynamic handling.

  • Battery Checks and Replacement: Ensuring optimal battery health and offering replacements with genuine Porsche batteries for reliable starting and electrical system function.

  • Muffler/Exhaust System Repair: Addressing concerns with the exhaust system to maintain proper emissions and the signature Porsche exhaust note.

  • Recall and Warranty Work: As an authorized center, they perform all factory recalls and warranty-covered repairs according to Porsche's strict guidelines.

  • Porsche-Specific Services: This includes specialized services like Porsche Ceramic Composite Brake (PCCB) maintenance, hybrid system diagnostics for Cayenne E-Hybrid and Panamera E-Hybrid, and dedicated electric vehicle (EV) maintenance for the Taycan, utilizing specific EV infrastructure if available.

Every service is performed with the commitment to restoring and maintaining the "Porsche feeling."

Features: Unrivaled Expertise and Customer-Centric Amenities

The Porsche Novi Service Center offers a suite of features that reinforce its status as a premium "Auto Repair Station" for luxury vehicles:

  • Porsche-Certified Technicians: This is arguably their most significant feature. Technicians undergo rigorous, continuous training at dedicated Porsche technical centers. This specialized training ensures they possess unrivaled expertise in all aspects of maintaining and servicing Porsche vehicles, from routine maintenance to complex repairs, understanding every intricate detail of Porsche engineering.

  • Exclusive Use of Genuine OEM Porsche Parts: Only Original Equipment Manufacturer (OEM) Porsche parts are used for all repairs and maintenance. These parts are identical to the components installed during manufacturing, guaranteeing a perfect fit, optimal performance, long-term reliability, and preserving the vehicle's integrity and warranty.

  • Specialized Porsche Tools and Computerized Test Equipment: The service center is equipped with the complete set of proprietary Porsche tools and the latest computerized diagnostic and test equipment. This specialized technology is essential for accurate diagnostics and efficient repairs, often unavailable at independent shops.

  • Online Service Scheduling: For unparalleled convenience, customers can easily schedule their service appointments online through the Porsche Novi website, allowing them to choose suitable dates and times.

  • Complimentary Porsche Loaner Vehicles: For services that require more time, the center often provides complimentary Porsche loaner vehicles, ensuring customers maintain mobility and the Porsche driving experience even when their vehicle is in the shop (subject to availability and policy).

  • Complimentary Valet Service: Some premium dealerships offer complimentary valet service, enhancing the convenience of vehicle drop-off and pickup.

  • Complimentary Car Wash: Vehicles often receive a complimentary car wash and light vacuuming after service, a thoughtful touch that contributes to the luxury experience.

  • Porsche Service and Parts Warranty: Genuine Porsche parts and services often come with a warranty, providing customers with additional peace of mind regarding the quality and durability of the repairs.

Promotional Information: Value in Premium Care

Porsche Novi Service Center's promotions often highlight the value of investing in expert, brand-specific care for a high-performance vehicle:

  • Rotating Service Specials: The dealership frequently offers "Porsche Service Specials" on their website. These can include discounts on essential maintenance like oil changes, brake services, tire rotations, or alignment bundles (e.g., "$75.00 Off Rotate – Balance – Alignment Bundle").

  • Seasonal Maintenance Offers: Promotions often coincide with seasons (e.g., "Spring Special" offering 15% off certain services) to encourage timely vehicle preparation for changing driving conditions.

  • Brake Specials: Specific offers on brake pad replacement (e.g., "$100.00 off brake pad replacement") are common, emphasizing safety and the use of genuine parts.

  • AC System Checks: Promotions for AC system checks (e.g., "$50.00 OFF AC System Check") ensure comfort and proper functioning of climate control systems.

  • Complimentary Services: Offers such as a "Complimentary Multi-Point Inspection and Hand Wash" or a "Complimentary Valet Service" add significant value without direct cost, showcasing their commitment to thoroughness and convenience.

  • Parts Specials: In conjunction with service, the Parts Center often has its own specials on genuine Porsche parts and accessories.

  • Online Scheduling Incentive: While not a discount, the emphasis on easy online scheduling acts as a convenience promotion, encouraging proactive maintenance.

The Porsche Novi Service Center stands as the authoritative and preferred "Auto Repair Station" for Porsche owners in the region. By combining unparalleled technical expertise, a luxurious environment, and a commitment to using only genuine parts, they ensure that every Porsche continues to deliver the performance, reliability, and driving pleasure it was engineered for.

Porsche Novi Service Center Location

Porsche Novi Service Center Customer Reviews

The front desk staff was incredibly kind, going out of their way to arrange a loaner vehicle (a Macan) without any hassle, and I truly appreciated their warmth and understanding. However, on the day I dropped off my own car—an hour’s drive away—I was disappointed to find that the service department rep was unaware of the excessive dog hair and the strong dog smell lingering in my vehicle. This honestly added so much stress, especially since I suffer from allergies that are triggered by pet dander. I felt compelled to clean up some of the pet hair myself, knowing my children would be riding in that loaner. It was heartbreaking because I know this was a high-end dealership, and I expected the vehicle to be impeccably clean for the next customer—it just shouldn’t have been acceptable to leave it in that condition. To make matters worse, the cost for diagnostics and an oil change was astronomically high, leaving me feeling overwhelmed and taken for granted. This experience, with its mix of kindness and disappointment, truly touched a nerve—highlighting the need for more care and respect for loyal customers like myself. This location is no longer an option for service.

Apr 19, 2025 · Josh

Without a question the most knowledgeable and informative service professionals I’ve ever worked with. They are kind on the phone and in person. I used the valet service and it was flawless. No matter where you bought your Porsche from, I would recommend using Neill and the Suburban team.

Apr 06, 2023 · Mohamed Saad

Without a question the most knowledgeable and informative service professionals I’ve ever worked with. They are kind on the phone and in person. I used the valet service and it was flawless. No matter where you bought your Porsche from, I would recommend using Neill and the Suburban team.

Apr 06, 2023 · Mohamed Saad

Porsche Farmington Hills is the best dealership and service facility!! I am very nit picky and they addressed all my concerns (squeaks, rattles etc). I’ve been going to them for 5+ years with my cars and will continue to do so. I even buy tires from them for cars other than Porsches. Great group of people.

Mar 31, 2023 · David Dixon

Porsche Farmington Hills is the best dealership and service facility!! I am very nit picky and they addressed all my concerns (squeaks, rattles etc). I’ve been going to them for 5+ years with my cars and will continue to do so. I even buy tires from them for cars other than Porsches. Great group of people.

Mar 31, 2023 · David Dixon

Recall repair was performed. When our vehicle was returned by the porter, there were several scratches to the drivers side door that were not previously there. Both we and the return porter took pics and we left several messages regarding this issue with the dealership regarding this issue, but we have yet to hear back. Hopefully we will hear back soon in order to resolve this matter.

May 30, 2023 · Etrelya Finley

Recall repair was performed. When our vehicle was returned by the porter, there were several scratches to the drivers side door that were not previously there. Both we and the return porter took pics and we left several messages regarding this issue with the dealership regarding this issue, but we have yet to hear back. Hopefully we will hear back soon in order to resolve this matter.

May 30, 2023 · Etrelya Finley

I took my Porsche in for a faulty warning light and oil change; they said they fixed the warning light and that I didn’t need an oil change despite car warnings to the contrary. Called to schedule oil change - almost 3 weeks out and faulty tire warning light is back on ….oh and if I go somewhere else for an oil change it voids the warranty.

Nov 01, 2022 · kimberly rodriguez

I took my Porsche in for a faulty warning light and oil change; they said they fixed the warning light and that I didn’t need an oil change despite car warnings to the contrary. Called to schedule oil change - almost 3 weeks out and faulty tire warning light is back on ….oh and if I go somewhere else for an oil change it voids the warranty.

Nov 01, 2022 · kimberly rodriguez