Serra Ford Farmington Hills Parts

Serra Ford Farmington Hills Parts is a distinguished auto repair station and parts supplier located in Farmington Hills, Michigan. This establishment is part of a larger dealership that not only provides comprehensive vehicle services but also offers new and pre-owned Ford vehicles, establishing itself as a one-stop automotive hub for the local community and surrounding areas like Livonia, Novi, West Bloomfield, and Northville.

The environment at Serra Ford Farmington Hills is designed to provide a comfortable and efficient experience for all customers. The facility boasts a modern and well-maintained appearance, reflecting a commitment to professionalism and quality. For those awaiting service, there are clean and comfortable waiting areas, often equipped with amenities such as free Wi-Fi, allowing customers to stay connected or productive while their vehicle is being attended to. The staff are generally described as friendly and welcoming, contributing to a positive atmosphere from the moment a customer arrives.

The service center and collision center are equipped with advanced technology to handle a wide range of automotive needs. The collision center, in particular, features a circular workflow design aimed at increasing efficiency. It includes multiple frame racks with computerized measuring systems, state-of-the-art prep decks, and two advanced paint booths for comprehensive auto body refinishing. An enclosed and computerized paint mixing area ensures accurate color matching, enhanced by new lighting that optimizes the optical environment for paint technicians. The emphasis on advanced diagnostic equipment and modern tools ensures that all repairs and services are carried out with precision and expertise.

Serra Ford Farmington Hills offers a broad spectrum of services, catering to both routine maintenance and more extensive repairs. As an "Auto Repair Station" within a dealership context, their offerings are particularly robust:

• Routine Maintenance: This includes essential services like oil changes, tire rotations, battery tests, and multi-point inspections. They emphasize the importance of following the vehicle's maintenance schedule to ensure longevity and optimal performance.

• Major Repairs: Their certified and highly trained technicians are equipped to handle complex mechanical issues, ranging from engine and transmission repairs to brake system overhauls.

• Collision Repair: The dedicated Serra Collision Center provides extensive auto body repair services for all makes and models, not exclusively Fords. They utilize advanced technology for collision repair, including laser frame measuring and straightening machinery. They also offer a lifetime paint guarantee, covering peeling, cracking, or delamination of the topcoat.

• Genuine OEM Parts: A significant focus of Serra Ford Farmington Hills Parts is the provision of Original Equipment Manufacturer (OEM) parts. These parts are sourced directly from the manufacturer and are designed to perfectly fit Ford models, ensuring optimal performance, efficiency, and vehicle longevity. Customers can purchase these parts for DIY repairs or have them installed by the dealership's technicians. They stock a wide array of parts, including batteries, brakes, tires, and various accessories.

• Tire Services: They offer a full range of tire services, including sales, installation, rotation, and balancing. They also provide detailed information on finding the correct tire size and understanding tire specifications.

• Shuttle Service: For customer convenience, Serra Ford Farmington Hills offers a complimentary shuttle service to and from a customer's home or workplace while their vehicle is being serviced.

• Online Tools and Support: Customers can easily schedule service appointments online. Furthermore, the FordPass™ App is promoted as a tool to help Ford owners stay on top of their vehicle's service schedule, check service history, and view warranty information, along with offering 24/7 Roadside and Collision Assistance.

Several features distinguish Serra Ford Farmington Hills and contribute to its reputation:

• Certified Technicians: The service center is staffed by a team of expert certified technicians who are highly trained and skilled in servicing Ford vehicles and other makes and models. Their expertise ensures high-quality work and efficient service.

• Use of OEM Parts: The unwavering commitment to using genuine OEM parts is a key feature. This ensures that repairs and replacements maintain the integrity and performance of the vehicle, offering peace of mind to vehicle owners.

• State-of-the-Art Technology: From advanced diagnostic equipment to sophisticated paint booths and frame straightening machinery, the facility invests in cutting-edge technology to provide superior automotive care.

• Customer-Centric Approach: Many customer reviews highlight the friendly, professional, and attentive nature of the staff across all departments. The dealership emphasizes customer satisfaction as its top priority, striving to make every experience a pleasant one.

• Extensive Inventory: Beyond parts, the dealership maintains a vast selection of new and pre-owned Ford vehicles, offering customers a wide range of choices for their automotive needs.

• Warranty and Guarantees: They offer parts and labor warranties on services performed, along with specific guarantees like the lifetime paint guarantee in their body shop.

Serra Ford Farmington Hills frequently offers various promotions and incentives to provide added value to its customers. These can include:

• Service Specials: Rotating service specials are often available, allowing customers to get great deals on maintenance and repair services. These specials might include discounts on oil changes, tire services, brake inspections, or other common automotive needs.

• Parts Specials: Dedicated promotions on genuine Ford, Motorcraft®, or Omnicraft® parts and associated labor are often offered. These can include rebates on tire purchases from specific brands, discounts on battery replacements, or offers on tire pressure monitoring sensors.

• FordPass Rewards: Customers can earn and redeem FordPass Rewards Points for the purchase of parts and services at the dealership. This loyalty program offers incentives for continued patronage and provides members with additional benefits.

• Special Programs: Ford also offers various recognition programs that customers at Serra Ford Farmington Hills may be eligible for, such as military and first responder discounts on qualifying tire purchases, or exclusive cash rewards for college students, and Farm Bureau members. These programs vary and it is always advisable to check with the dealership or Ford's official channels for the most current offers.

• Competitive Pricing: While offering premium service and genuine parts, the dealership strives to provide competitive pricing across its services and products.

  Customers are encouraged to regularly check the dealership's website or contact their parts and service departments directly for the latest information on promotions, coupons, and rebates, as these offers are updated periodically.

In summary, Serra Ford Farmington Hills Parts operates as a comprehensive auto repair station deeply integrated into the larger Serra Ford dealership. It stands out for its commitment to customer satisfaction, utilization of genuine OEM parts, state-of-the-art facilities, and a wide array of services designed to keep vehicles running safely and efficiently. The welcoming environment, combined with expert technicians and ongoing promotions, makes it a reliable choice for vehicle owners in the Farmington Hills area and beyond.