LaFontaine INFINITI Novi - Service

LaFontaine INFINITI Novi - Service is a premier "Auto Repair Station" in Novi, Michigan, specifically dedicated to providing top-tier maintenance and repair services for INFINITI vehicles. As part of the reputable LaFontaine Automotive Group, this service center upholds a commitment to excellence, ensuring that each INFINITI receives the specialized care required to maintain its luxury, performance, and reliability. They blend factory-trained expertise with a customer-centric approach, striving to make every service visit convenient and reassuring for INFINITI owners.

The service environment at LaFontaine INFINITI Novi is crafted to reflect the premium nature of the INFINITI brand while prioritizing customer comfort and convenience. When visiting for service, customers can expect:

• Comfortable Waiting Area: The dealership provides a comfortable and inviting waiting lounge. Amenities often include high-definition TVs, various magazines and newspapers, and a selection of snacks and beverages from vending machines, allowing customers to relax while their vehicle is being serviced.

• Complimentary Wi-Fi: Free Wi-Fi is available, enabling customers to stay connected and productive if they need to work or browse during their wait.

• Clean and Organized Service Bays: The service department features modern, clean, and well-maintained bays equipped with the latest diagnostic and repair tools specifically designed for INFINITI vehicles. This meticulous environment underscores their commitment to precision and quality.

• Professional and Transparent Interaction: Service advisors are trained to be professional, knowledgeable, and communicative, providing clear explanations of services needed, estimated costs, and timelines. The goal is to ensure customers feel informed and confident about the work being performed.

• Accessibility: Located at 24355 Haggerty Rd, Novi, MI 48375, the dealership is easily accessible for residents of Novi, Troy, Detroit, and surrounding areas, making it a convenient destination for INFINITI owners.

The overall atmosphere is designed to be welcoming and efficient, minimizing disruption to the customer's day.

LaFontaine INFINITI Novi - Service offers a full spectrum of maintenance and repair services exclusively for INFINITI vehicles. Their expertly trained technicians are equipped to handle everything from routine check-ups to more complex repairs, ensuring your vehicle performs at its best throughout its lifespan:

• Routine Maintenance: This includes essential services like oil changes (with various oil types including synthetic engine oil), tire rotations, and filter replacements (air filters, cabin filters). These services are crucial for vehicle longevity and efficiency.

• Brake Services: Comprehensive brake inspections, brake pad and rotor replacement, and brake fluid services are provided to ensure optimal stopping power and safety.

• Tire Services: Beyond rotations, they offer tire balancing, wheel alignments, and the sale and installation of new tires, including an "exclusive" "Buy 3, Get 1 Free" tire special at certain times, ensuring your INFINITI has the right tires for performance and safety.

• Multi-Point Inspection: A complimentary multi-point inspection is often included with service visits, where factory-certified technicians inspect various components like belts, hoses, fluid levels, and battery terminals to proactively identify potential issues.

• Battery Replacement: They provide battery testing and replacement services, offering genuine OEM batteries that often come with a warranty.

• Engine Service & Repair: Addressing issues related to engine performance, diagnostics, and more extensive repairs to keep the heart of your INFINITI running smoothly.

• Electrical Repair: Diagnosing and repairing issues within the vehicle's complex electrical systems.

• Steering & Suspension Repair: Services to ensure your INFINITI's handling and ride comfort are maintained, including repairs to shocks, struts, and other suspension components.

• Muffler/Exhaust System Repair: Addressing problems with the exhaust system to ensure proper emissions and vehicle sound.

• Fluid Flushes and Exchanges: Services for transmission fluid, power steering fluid, coolant, and other vital fluids to maintain system health and prevent premature wear.

• Genuine INFINITI Parts: All services and repairs are performed using genuine INFINITI parts. These are parts specifically designed and tested by the manufacturer to fit and function perfectly with your INFINITI, ensuring reliability and maintaining the vehicle's integrity.

While their expertise lies in INFINITI, their broader automotive group, LaFontaine Automotive Group, may offer service for other makes at different locations. However, the Novi service center is singularly focused on INFINITI care.

LaFontaine INFINITI Novi - Service stands out due to several key features that benefit INFINITI owners:

• Factory-Trained Technicians: The technicians at LaFontaine INFINITI Novi are not just mechanics; they are factory-trained and certified by INFINITI. This means they have undergone rigorous training specifically on INFINITI vehicles, staying up-to-date with the latest technologies, diagnostic procedures, and repair methods.

• Use of Genuine INFINITI Parts: This is a critical feature for maintaining the integrity and value of your luxury vehicle. Genuine parts ensure a perfect fit, optimal performance, and are backed by INFINITI's quality standards, often including a warranty.

• State-of-the-Art Equipment: The service center is equipped with specialized diagnostic tools and equipment that are unique to INFINITI, allowing for precise problem identification and efficient, accurate repairs.

• Online Service Scheduling: For customer convenience, LaFontaine INFINITI Novi provides an online scheduling system, allowing owners to book their service appointments at a time that suits them without needing to call during business hours.

• Courtesy Shuttle Service: To assist customers while their vehicle is being serviced, a complimentary shuttle service is typically available for local transport.

• Customer Service Excellence: As part of the LaFontaine Automotive Group, which emphasizes the "Family Deal" philosophy, the service center is committed to providing exceptional customer service, building lifelong relationships, and ensuring a pleasant and reassuring experience.

• Transparency in Service: Service advisors aim for transparent communication, explaining repair needs clearly and providing detailed estimates, ensuring customers understand the work being done on their vehicle.

• Warranty Compliance: Having your INFINITI serviced at an authorized dealership ensures that all work performed adheres to INFINITI's warranty requirements, protecting your investment.

LaFontaine INFINITI Novi - Service frequently offers various promotions and specials to make vehicle maintenance more accessible and appealing to local users:

• Rotating Service Specials: They regularly provide service specials on their website, which can include discounts on essential services like oil changes, tire rotations, brake services, or battery replacements. For example, a common offer is "$30 Off Oil Change and Tire Rotation."

• Tire Specials: As mentioned, they promote deals like "Buy 3 Tires, Get 1 Free," making tire replacement more affordable when purchased and installed at the dealership.

• Parts Specials: In conjunction with service, there are often specific promotions on genuine INFINITI parts and accessories, encouraging the use of authentic components.

• Complimentary Multi-Point Inspections: The offer of a free multi-point inspection is a constant value-add, allowing customers to receive a thorough vehicle check-up without any charge.

• Online Coupons: Promotions are often available as printable coupons on their website, which customers can present during service write-up to avail of the discounts.

• Commitment to Competitive Pricing: While offering premium service, LaFontaine INFINITI Novi strives to provide competitive pricing for their specialized INFINITI care, ensuring value for the quality provided.

LaFontaine INFINITI Novi - Service is a comprehensive "Auto Repair Station" that combines the expertise of factory-trained technicians, the reliability of genuine INFINITI parts, and a customer-focused environment to deliver an exceptional service experience for INFINITI owners in Novi, Michigan, and beyond.