Pomp's Tire Service

Welcome to Pomp's Tire Service, an Auto Repair Station located at 699 Lawrence Dr, De Pere, WI 54115, USA. Serving the De Pere community and surrounding areas, Pomp's Tire Service specializes in a comprehensive range of tire-related services, including repair, installation, and wheel alignment. You can reach their team at (920) 339-9101 or their mobile number +1 920-339-9101 for scheduling appointments or inquiries about their services.

Based on the customer reviews available, experiences at Pomp's Tire Service in De Pere appear to be somewhat mixed. One positive review highlights the quality of their work, particularly the tire repair and installation, as well as the excellent wheel alignment, which includes a detailed printout of tire balance before and after the service. This suggests a capability for high-quality technical work and attention to detail in certain aspects of their service. The reviewer also described the staff as "good people" and the business as "good overall." This paints a picture of a potentially reliable service provider for tire-related needs.

However, another, more recent review details a significantly less positive experience, indicating potential inconsistencies in customer service and attention to detail. This customer reported issues starting from the initial phone call, where they felt spoken down to. Further issues arose during drop-off, with a perceived lack of immediate assistance. The communication regarding the scheduled appointment also seemed disorganized. Upon picking up the vehicle, the customer noted several problems, including used tires not being placed in the requested locations (marked with crayon), the spare tire not being reinstalled, and new tires on another vehicle being improperly inflated. Additionally, there was a discrepancy between the quoted price for tire swapping and the final invoice, which included an unexpected charge for balancing.

Given these contrasting experiences, it's important for local users to be aware of both the potential for quality work and the reported inconsistencies in customer service and attention to detail. The services offered at Pomp's Tire Service likely include:

• Tire Repair: Addressing issues such as punctures and leaks to ensure tire safety and longevity.
• Tire Installation: Mounting new tires on rims, including accommodating specific customer requests regarding tire size.
• Wheel Alignment: Adjusting the angles of the wheels to the manufacturer's specifications to ensure proper handling, tire wear, and fuel efficiency. The positive review highlights the excellent quality of their alignment service, including providing a printout of the before and after balance.
• Tire Balancing: Ensuring the weight distribution of the tire and wheel assembly is even to prevent vibrations and uneven wear. The negative review indicates that this service is performed but may not always be clearly communicated in the initial quote.
• Spare Tire Services: While one negative review mentioned the spare tire not being reinstalled, it's likely that Pomp's Tire Service typically handles the mounting and reinstallation of spare tires.
• Tire Inflation: Ensuring tires are inflated to the correct pressure, although the negative review indicates potential issues with this on occasion.

Key Features of Pomp's Tire Service (based on available information):

• Potential for Quality Tire Work: Positive review highlights excellent tire repair, installation, and wheel alignment.
• Detailed Alignment Service: Provision of a printout showing tire balance before and after alignment.
• Scheduling Flexibility (as per one review): Ability to schedule appointments within a reasonable timeframe.

Potential Areas of Concern (based on available information):

• Inconsistent Customer Service: Negative review indicates instances of being spoken down to and a lack of helpfulness.
• Disorganized Communication: Confusion regarding appointment details and service requests.
• Lack of Attention to Detail: Issues with used tire placement, spare tire reinstallation, and proper inflation of new tires.
• Unexpected Charges: Discrepancy between quoted price and final invoice due to unmentioned balancing fees.

Promotional Information:

The provided customer reviews do not contain any specific information about current promotions or special offers at Pomp's Tire Service in De Pere. Tire service centers often have seasonal promotions, discounts on specific tire brands, or package deals that include services like alignment with tire purchases. Local users are advised to contact Pomp's Tire Service directly at (920) 339-9101 or +1 920-339-9101 to inquire about any current specials, coupons, or loyalty programs that might be available. It would also be prudent to clarify all service charges upfront to avoid unexpected costs on the final invoice, as highlighted in one of the reviews.

In conclusion, Pomp's Tire Service in De Pere, WI, has the potential to provide quality tire services, particularly in tire repair, installation, and wheel alignment. The detailed alignment service with balance printouts is a notable feature. However, recent customer feedback indicates potential inconsistencies in customer service and attention to detail, as well as discrepancies in pricing communication. Local users should weigh these contrasting experiences and may want to consider clearly communicating their needs and expectations when scheduling services and confirming all costs upfront to ensure a satisfactory experience.