Cummins Sales and Service

Located at 939 Lawrence Dr, De Pere, WI 54115, USA, Cummins Sales and Service is a specialized "Auto Repair Station" that plays a crucial role in supporting heavy-duty vehicles, commercial fleets, and power generation equipment in the De Pere area and beyond. As an authorized Cummins distributor and service provider, this facility is distinct from general automotive repair shops, focusing specifically on the robust Cummins engine and power system technologies that drive a wide range of industrial and commercial applications.

The core services offered by Cummins Sales and Service in De Pere are deeply rooted in their expertise with Cummins products. Their primary focus includes:

• Engine Service and Repair: They specialize in the maintenance, diagnosis, and repair of Cummins diesel and natural gas engines. This covers a vast array of applications, including engines for heavy-duty trucks, buses, construction equipment, marine vessels, and industrial machinery. Their technicians possess in-depth knowledge of Cummins engine architecture and are equipped to handle everything from routine maintenance and tune-ups to complex overhauls and emissions system repairs, including adherence to Tier 4 emissions requirements.
• Generator and Power Systems Service: Cummins is a leading manufacturer of power generation equipment, and this location provides comprehensive service for Cummins generators and power systems. This includes planned maintenance programs for both Cummins and non-Cummins generators, ensuring reliable power for critical applications such as data centers, hospitals, commercial buildings, and mobile power solutions (like mobile Gensets mentioned in a review).
• Component Sales and Service: Beyond full engine and generator systems, they also deal with a wide range of Cummins components, including filtration systems, aftertreatment systems, turbochargers, fuel systems, controls systems, and automated transmissions. They supply genuine Cummins parts to ensure optimal performance and longevity.
• QuickServe Process: Cummins global network, including the De Pere location, utilizes a standardized "QuickServe" process. This approach is designed to provide personalized service, fast response and diagnosis, precise answers to service needs, high-quality repairs, and ongoing communication with the customer. The goal is to minimize downtime for critical equipment, acknowledging that "Every Minute Counts" for their commercial and industrial clients.
• Mobile Repair: For certain services, especially for larger equipment that is difficult to transport, Cummins Sales and Service may offer mobile repair options, further enhancing convenience for their customers.

The environment at Cummins Sales and Service is that of a professional and well-equipped facility geared towards heavy-duty and industrial repair. It features specialized diagnostic tools and bays capable of accommodating large trucks, buses, and industrial machinery. The focus is on efficiency and technical precision, reflecting the complex nature of the engines and power systems they service. As part of a global network, they benefit from access to extensive technical resources, training, and genuine Cummins parts, ensuring that all work performed adheres to factory specifications and quality standards.

Customer experiences with Cummins Sales and Service in De Pere, as gathered from reviews, highlight both strengths and potential challenges. One positive review, specifically concerning a "mobile Genset driven by a Cummins Natural Gas engine," noted that "The work was well done and professional looking when complete." This attests to the quality of their repair work, particularly in specialized areas like power generation equipment. The reviewer also mentioned a potential downside, that "they are really busy right now," which, while indicating high demand for their services, can also mean longer wait times for customers.

However, another review detailed a significantly negative experience concerning a "home stand-by gen" that "never works" after a major storm, leading to "thousands $ of meat" ruined. This customer expressed frustration with a warranty that was "NEVER honored," a non-functional app, and repeated claims of high minimum charges just "to take a look." The reviewer described the generator as a "faulty piece of crap" and accused the company of having "lied repeatedly." This severe criticism points to significant issues with product reliability, warranty fulfillment, and customer service in this particular instance. This type of feedback, while anecdotal, is crucial for potential customers to consider as it touches upon critical aspects of product performance and post-sales support.

For promotional information, Cummins Sales and Service emphasizes its extensive network of service locations, technical expertise, and commitment to minimizing downtime through their QuickServe process. They aim to be a trusted partner for businesses and individuals relying on Cummins power solutions. Their global presence and the brand's reputation for robust engines and power systems are significant draws. For potential customers, it's important to weigh the specialized expertise and comprehensive service offerings against the varied customer experiences, particularly concerning product reliability and warranty claims on specific products like home standby generators.

Customers needing services for their Cummins engines or power systems can contact Cummins Sales and Service in De Pere at (920) 336-9631 or via mobile at +1 920-336-9631. Their operating hours are typically Monday to Friday, 7:00 AM to 5:30 PM, being closed on weekends. Given their specialization and potential for high demand, it is advisable to call ahead to schedule appointments and inquire about service availability for your specific equipment. While their expertise in Cummins products is clear, prospective customers should also carefully assess the support structure for the specific products or services they require.