Take 5 Oil Change

Take 5 Oil Change, located at 111 S 9th St, De Pere, WI 54115, USA, operates within the "Auto Repair Stations" category, primarily focusing on rapid vehicle maintenance services. As a brand, Take 5 Oil Change is known for its drive-thru oil change model, aiming to provide quick and convenient service without the need for appointments. This particular location in De Pere, Wisconsin, offers essential automotive services and related goods for sale, catering to local users seeking efficient car care.

The typical environment at a Take 5 Oil Change facility is designed for speed and efficiency. Customers generally remain in their vehicles while technicians perform services, often in a drive-thru bay setup. This model emphasizes a minimal waiting time and a streamlined process. The focus is on getting customers in and out quickly, making it a suitable option for those with busy schedules. While specific details about the waiting area or amenities at this De Pere location are not available, the overall brand experience prioritizes a hands-off, fast-paced service for the customer.

The primary services offered by Take 5 Oil Change revolve around preventative maintenance, with a core focus on oil changes. This includes conventional, synthetic blend, and full synthetic oil changes, along with filter replacements. Beyond oil changes, they typically provide other express services vital for vehicle upkeep. Based on customer reviews, this specific De Pere location handles services such as coolant changes and cabin air filter replacements. Other common services offered by Take 5 Oil Change locations generally include fluid checks and top-offs (like power steering fluid, windshield washer fluid, and brake fluid), tire pressure checks, and basic vehicle inspections. They also sell associated goods, such as various types of motor oil, filters, and other car maintenance products, all geared towards efficient vehicle operation.

Regarding features, the standout characteristic of Take 5 Oil Change is its emphasis on speed and convenience. The "stay in your car" model is a significant draw for many customers, eliminating the need to wait in a lounge area. Technicians are trained to work quickly and efficiently to minimize service time. Additionally, the brand often promotes transparency in its service process, with technicians explaining what they are doing and what services are recommended. However, it's crucial to acknowledge that customer experiences can vary, and these features are not always uniformly perceived as positive, as reflected in feedback.

Customer feedback for the De Pere location presents a mixed picture. Some customers express significant satisfaction with the service. For instance, one reviewer stated, "I am always very pleased with the outstanding customer service that I receive at Take 5. Today was no exception. The service was not only efficient, but it came with added advice on how to keep my vehicle in top condition." This highlights instances of positive customer interaction, efficiency, and helpful advice from staff members, which are key aspects of a good service experience.

Conversely, a critical review highlights a severe issue and a negative customer service encounter. One customer reported that "not 5 minutes after I left smoke was blowing out of my hood" following an oil change and coolant change, with a technician later admitting it was "likely their fault by over pressuring the lines." The review further details a dismissive and disrespectful response from the manager, who allegedly shifted blame to the customer and subsequently refused to communicate. This incident, including the reported damage to the vehicle and the subsequent handling of the complaint, represents a significant concern for potential customers regarding the quality of workmanship and the company's problem resolution process. The advice to "DO NOT COME HERE" from this customer is a strong cautionary note.

As for promotional information, Take 5 Oil Change, as a corporate entity, frequently offers various deals and discounts on its services, especially oil changes. These can often be found on their official website or through local advertisements. However, specific ongoing promotions for the 111 S 9th St, De Pere location are not detailed within the provided information. Generally, their promotional strategies focus on the convenience factor and competitive pricing for express services. It's advisable for potential customers to check online or inquire directly about any current offers before visiting.

In summary, Take 5 Oil Change at 111 S 9th St, De Pere, WI, functions as an "Auto Repair Station" primarily specializing in quick-lube services such as oil changes, coolant changes, and cabin air filter replacements. Its core features include a drive-thru model designed for speed and minimal customer wait time. While some customers praise the efficiency and helpfulness of the staff, others have reported significant issues, including vehicle damage and poor customer service in resolving complaints. This indicates that while the express model can be convenient, potential customers should be aware of the varying service experiences and consider all available feedback when choosing this location for their vehicle maintenance needs.