Page Honda Service

Dang it! You can't even depend on the service center at a dealership to do proper work sometimes. I took My 2019 Honda Odyssey in for the brake fluid, oil change, and tire rotation (B17 - Maintenance Minder code) on Saturday 07/13. I talked to the service advisor about the maintenance services and mentioned that I had a intermittent knocking, as if a suspension component might be loose, coming from the driver side front wheel well and to see if the tech could take a look during their inspection. I ended up picking up the car at a little after 2 pm. I checked the paperwork and it said nothing about checking for a knocking from the driver side front, but it did list just about everything else was inspected, suspension, bushings, leaks, etc. It also said the car was washed, but it wasn't. I ended up just driving it home, because they were closing at 3 pm and probably wouldn't have time to address my complaint. Anyway, after getting the car home I figured I would just jack the car up and look under the driver side wheel well to see If I noticed any issues. After backing the car up I noticed an small oil puddle on the ground. Apparently, because of all the other checks and inspections they had to do everywhere else, they forgot to torque the oil drain plug properly. It was only finger tight, boy I'm glad it didn't fall out on the way home. I was pretty frustrated to say the least. After fixing their mistake, I called the Service Manager's number on my paperwork and had to leave a message describing my issues and to call me back. I figured I'd give him until the EOB today (07/15) to contact me. I still haven't heard back. At this point, I would suggest getting your vehicle serviced elsewhere until they fix the issues they have at this location. BTW, I typically go to Suburban Honda in Farmington Hills and have never had any issues. I ended up scheduling my service appointment at Page Honda, because Suburban Honda didn't have any appointments available for last weekend.

Jul 15, 2024 · Matt Dunn

Terrible service. I left my car for 8 hours for an oil change and recall that was supposed to take only 2 hours max, and they did NOTHING except wash it. They even tried to scam me, saying, “If you leave the car, we’ll give you a rental for $45/day and call you when it’s done,” despite the oil change being covered by Honda since it’s a new car. Absolute waste of time and zero accountability.

Dec 06, 2024 · Andrew Slewa

Don't bother making an appointment. Every time we've done so, we end up waiting for hours. Always trying to up charge for unneeded services. $150 to swap out a $17 air filter. We've had enough. Will not be returning.

Dec 01, 2023 · Kate Dehan

Made an appointment for an alignment. Provided vehicle information and spoke at length about vehicle type. Arrived promptly for appointment to learn “they didn’t have anyone that was capable of doing an alignment” on my Honda. Big waste of time. Wouldn’t bother with this dealer.

Jun 17, 2023 · Mardan Namic Kerimov

Ryan was great! Explained everything to me I’m detail and kept me posted with the status of my vehicle along the way. Really appreciate his time and his patience to make sure I was comfortable with getting the repairs that were needed.

Mar 26, 2023 · Christine