O'Reilly Auto Parts

I am writing to brag about the outstanding service that I received at the Macedonia, OH location. My battery died and after going three different stores I was finally able to get a new battery installed by my guardian angel - Nicholas. I started my journey at the two warehouse stores and one does not install batteries and the other stated that I needed to come back the next day. The store was an auto parts competitor that was refused to install because my vehicle has a fuse box on top of the battery. I finally called O'Reilly to ensure that they had a battery for my vehicle in stock. The first person that assisted me was inexperienced but Nicholas jumped in and assisted him. After almost three hours of despair, Nicholas recommended a good battery for my vehicle and assured me that he could install it. Prior to installing, Nicholas tested my starter and alternator and assured me that the issue was caused by the battery. He then gathered his tools, installed my battery and tested the battery, alternator and starter again for 'peace of mind'. In this day and age good customer service is hard to come but Nicholas exceeded my expectations. He is is an extraordinary employee and deserves to be commended. Thank you Nicholas.

Dec 20, 2024 · Design Diva

Went in the evening. Place smelt like weed. Rap music was playing. Didn't feel professional. But shame on me for not going to the twinsburg location

Nov 30, 2024 · Drew pugrilla

Had a great service experience this morning, purchasing a new battery for my 76 MG Midget. Very pleasant, helpful, and quick service. Was in and out in 15 minutes. My sincere Thanks!

Jul 10, 2024 · James Toncar

Has what I need when others don't, quality parts and comparable prices.

Nov 23, 2024 · garfield Kat

Friendly guys that aren’t afraid to look for what you need. Guy at the front counter searched for my battery and didn’t even roll his eyes or huff and puff about it. Nice to see some normal people still work in rental stores.

Sep 23, 2023 · Joe M

I recently needed help in diagnosing and engine light on my 2019 RAM. I was delighted with the professional attitude and experience I received from Lillian(a very smart young lady). In a short time we discovered I had a weak battery. Lillian quickly showed me my battery choices and Bill (a man with a wealth of experience). After a quick conversation with Lillian, Bill and Joseph (Store Manager) on CCA and the difference between all the batteries I made my purchase. Joseph (who was watching his professionals work with me) immediately asked me if I'd like him to install the new battery. And the story gets better from here. My truck is heavily electronic (seats, suspension, navigation, radio, SiriusXM, driving parameters and more) and Joseph quickly smiled and told me that he had a way of keeping power on the truck while changing my battery. He grabbed his tools and battery and out we went to the parking lot on a rainy day. Without complaint and with a great and pleasant attitude I was on my way quickly without any data losses on my truck. Joseph, Lillian and Bill really made my purchase and experience with the O'Reilly's Macedonia store a true pleasure. This is a clean, fun and professional store to do business with. And these 3 professionals are great representatives to work with. Thank you for having great hiring standards. I look forward to doing business with O'Reilly's again.

May 11, 2025 · Sco

The guy who helped me was great. Both headlight low beams were not working, and he figured out the problem was that both bulbs went at the same time. Also he took the time to install the bulbs for me! Thank you for first-class service!

May 08, 2022 · Susan Sanders