NTB-National Tire & Battery

NTB-National Tire & Battery, often simply referred to as NTB, is a prominent and well-established name in the Auto Repair Stations category across the United States. With a vast network of service centers, NTB combines extensive tire selections with a comprehensive suite of vehicle maintenance and repair services. Originally created by Sears through the consolidation of National Tire Warehouse and Tire America brands, and later acquired by TBC Corporation and more recently by Mavis Tire Supply Co., NTB has evolved into a trusted destination for motorists seeking reliable automotive care. Their mission is to maintain safe and reliable driving conditions for their customers by offering high-quality products and expert services.

The typical environment of an NTB-National Tire & Battery service center is designed for efficiency and customer convenience. Stores are generally well-maintained, with a focus on providing a functional and professional setting for both vehicle service and customer waiting areas. While the aesthetics may vary slightly by location, common features include:

• Clean and Organized Bays: Service bays are typically kept clean and organized, indicating a professional approach to vehicle maintenance.
• Comfortable Waiting Areas: Many locations offer air-conditioned waiting rooms, often equipped with amenities like free Wi-Fi, allowing customers to relax or work while their vehicle is being serviced.
• Extended Hours: NTB locations often have convenient operating hours, opening early and closing late, and many are open on weekends, including Sundays, to accommodate diverse customer schedules.
• Accessible Locations: With hundreds of locations across numerous states, NTB aims for widespread accessibility, making it easier for drivers to find a nearby service center.

The operational flow is generally geared towards getting customers in and out efficiently, though wait times can vary depending on the service and current demand. The emphasis is on providing a streamlined experience for routine maintenance and tire services.

NTB-National Tire & Battery provides a broad range of services falling under the Auto Repair Stations category, with a strong emphasis on tires and batteries, as their name suggests. Their offerings extend to comprehensive vehicle maintenance and repair, making them a one-stop shop for many automotive needs. Key services include:

• Tire Sales and Service: This is a core offering, featuring a vast inventory of tires from leading brands such as Michelin, Goodyear, Kumho, Pirelli, and many others. Services include tire mounting, balancing, rotation, flat repair, and disposal. They cater to various vehicle types, including passenger cars, light trucks, SUVs/Crossovers, and sometimes even RVs and trailers. Many tire purchases come with a 30-Day Ride Guarantee and free lifetime tire rotations.
• Battery Replacement and Service: As the "Battery" in their name implies, NTB offers battery sales, testing, and replacement services, often including DieHard brand batteries, which were historically associated with Sears.
• Oil Changes and Fluid Services: Comprehensive fluid services include conventional, synthetic blend, and full synthetic oil changes, as well as brake fluid exchange, coolant exchange, and transmission fluid exchange.
• Brake Services: This includes brake inspections, diagnostics, repair, and replacement of components such as pads, rotors, calipers, and brake fluid.
• Wheel Alignments: Utilizing state-of-the-art equipment for precise wheel alignments to ensure proper steering, tire wear, and vehicle handling.
• Steering & Suspension Services: Diagnosis and repair of components related to steering and suspension systems, including shocks, struts, and other related parts.
• Vehicle Inspections: Offering general vehicle inspections to identify potential issues and ensure overall vehicle health and safety.
• Wiper Blade Replacement: Providing quality windshield wiper blade replacement services.
• Muffler and Exhaust Services: Inspection and repair of exhaust system components.
• Air Conditioning Service: Diagnosis and repair of vehicle air conditioning systems.
• Other General Automotive Repairs: While specialized in tires and batteries, NTB locations also handle a variety of general automotive repairs, often identified during multi-point inspections.

NTB emphasizes its ability to work on a wide range of makes and models, catering to diverse customer needs. Their online platforms often allow customers to shop for tires, book appointments, and browse service specials, enhancing convenience.

NTB-National Tire & Battery highlights several features designed to instill confidence and provide value to its customers:

• ASE Certified Technicians: Many NTB locations boast ASE (Automotive Service Excellence) Certified Technicians. This certification signifies that their mechanics have met rigorous standards of knowledge and experience in various automotive repair areas, ensuring a high level of expertise and quality workmanship.
• Extensive Tire Inventory: One of their standout features is access to one of the nation's largest inventories of tires, both online and in-store, offering a wide selection to fit almost any vehicle and budget.
• Nationwide Warranty: Services and products often come with warranties, providing assurance to customers regarding the quality and durability of the work performed and parts installed.
• Price Match Policy: NTB reportedly offers a price match policy, matching prices from major retailers on identical items, which helps ensure customers get competitive pricing.
• Customer-Focused Service: While reviews can be mixed across different locations (as is common with large chains), many positive testimonials highlight friendly staff, transparent communication, and a commitment to customer satisfaction. Stories of managers going above and beyond to explain services and ensure a smooth experience are not uncommon.
• Online Tools and Booking: Their website provides convenient tools for customers to shop for tires, read reviews, schedule appointments, and access coupons, making the service process more streamlined.

NTB-National Tire & Battery frequently offers various promotions, deals, and rebates to attract and retain customers. These can be found on their website and often include:

• Tire Rebates: Regular rebates on the purchase of select sets of four tires, with savings ranging from $40 to $180 or more, often requiring a mail-in form.
• Oil Change Specials: Discounts on conventional and full synthetic oil changes, such as saving up to $20.
• Brake Service Savings: Promotions like saving up to $140 on brake services, often accompanied by a free brake inspection.
• Wheel Alignment Discounts: Typically offering a discount of $35 or more on wheel alignments.
• Battery Service Discounts: Savings on battery services, including a free battery check and often a warranty.
• Free Services: Common free services include tire rotation (often lifetime for tires purchased at NTB), tire pressure checks, and free inspections for brakes, suspension, and mufflers.
• Other Service Specials: Periodic discounts on services like shocks and struts (e.g., 25% off parts), windshield wipers (e.g., 50% off with installation included), and four-wheel balancing.
• NTB Credit Card: Offering special financing options, such as 6 months special financing on purchases of $199 or more, through their dedicated credit card.

These promotions are generally subject to terms and conditions, such as specific expiration dates, not being combinable with other offers, and sometimes requiring a coupon. Customers are encouraged to check the NTB website or contact their local store for the most current and applicable deals before scheduling service.