O'Reilly Auto Parts

I’ve had excellent customer service at this O’Reilly Auto Parts in the past , but this visit was horrible . I went there with the intention of purchasing rear wipers for my vehicle & possibly front as well , but I had questions regarding front wiper installation , as I had purchased them elsewhere & needed some help with the possible need of additional adapters to correctly install them . I’m a senior female & am not mechanically inclined at all . I was the only customer in the entire place & there were 2 male staff behind the counter . Thomas was one & the other young guy said he was the manager & his name was Clarence ? That was after I asked him who the manager was . I asked him his name again & he said “ do you have a problem with that .” ? If he was the manager , he was not helpful at all .There’s no way he should hold a managerial position . Extremely poor customer service skills . I asked him if he could help me by looking at the front wipers I had purchased elsewhere & if they would possibly need an additional adapter bc I couldn’t figure out how to install them . He was abrupt , extremely rude & told me to take them back to the place I purchased them from . I also asked if they would install the wipers for me if I purchased them there . He’ said , no . They aren’t allowed to install them . The other guy Thomas was no help either . Neither one if them were personable or willing to help in any way . They offered no assistance. If that was the store manager like he said , he needs to undergo training once again , so he will know how to treat & value a customer . I finally just left . Go to another auto parts store if you’re seeking courtesy or assistance of any kind . I will never patronize this O’Reilly again .

Oct 05, 2024 · Cheryl Wakeham

Bought a car battery and was told that it would be a $30 installation fee. Fine whatever. When I went to pay I noticed the fee wasn’t on there so I didn’t say anything. We get outside and he says do you have the $30 in cash? I said “no.” “Well do you have Zelle or cash app?” “Nope!” “Well maybe go find an atm.” “Nah I’ll take my battery elsewhere thanks. Then when I told the manager he said “no what he MEANT was a mechanic was going to charge you $30.” Total scammers!

Jan 12, 2025 · Phillip-Michael Scales

I called this store asking questions about a part and how much it was. Whoever the person who answered the phone was being super inpatient With me and kinda rood Towards me i will never call this location again. I’m a very loyal customer to this company and in my experience with other stores this was probably my worst experience ever in the parts industry.

Sep 09, 2024 · billnye 101

2 guys on the phone and no one to help. I walked in, and not even a " hello, we will be right with you." I left after a 5 minute wait

Dec 12, 2024 · John Thompson

A good full service auto parts store, but it's never crowded so you rarely have to wait. When you do it's not long.

Jan 25, 2025 · Terry Berg

The employee refused to look for an oil filter even though I showed him the old filter. He behaved in a bad, racist attitude, apparently.

Mar 06, 2025 · Javier vega jaime