Nemer Ford Service

Nemer Ford Service, located at 323 Quaker Rd, Queensbury, NY 12804, USA, operates as a key component of the "Auto Repair Stations" platform category, specifically catering to Ford vehicle owners and offering general automotive maintenance and repair. As a franchised dealership service center, Nemer Ford Service leverages its direct connection to the Ford brand to provide specialized care, genuine parts, and manufacturer-trained technicians. They can be reached via phone at (800) 575-7182 or mobile at +1 800-575-7182.

As part of a full-service Ford dealership, Nemer Ford Service likely offers a modern and professional environment for its customers. Dealership service centers typically feature comfortable waiting areas, often equipped with amenities such as Wi-Fi, television, and refreshments, to enhance the customer experience during service visits. One customer review specifically mentioned waiting in the waiting area and watching the news, indicating a functional and accessible space for customers to wait for their vehicles. Another review noted that the staff allowed well-behaved dogs in the waiting room, suggesting a customer-friendly and accommodating atmosphere. The facility is equipped to handle a wide range of automotive repairs, from routine maintenance to more complex engine work, implying a well-equipped workshop with specialized tools and diagnostic equipment specific to Ford vehicles. The professional appearance and organization are often hallmarks of dealership service departments, designed to instill confidence in their brand-specific expertise.

Nemer Ford Service provides a comprehensive suite of automotive services, aligning with the needs of both Ford owners and general vehicle maintenance. Their offerings include, but are not limited to:

• Routine Maintenance: This includes essential services such as oil changes (including synthetic blend oil changes), tire rotations, and filter replacements, which are crucial for the longevity and performance of any vehicle.
• Brake Services: Addressing issues with braking systems, including inspections, pad replacements, and fluid checks.
• Diagnostic Services: Equipped with advanced diagnostic tools specific to Ford vehicles, they can accurately identify issues ranging from warning lights to more complex mechanical problems.
• Manufacturer Recalls and Warranty Work: As a Ford dealership, they are authorized to perform recall services and warranty repairs, ensuring that vehicles receive authorized fixes using genuine parts, often at no cost to the owner. One customer specifically mentioned a positive experience with a safety recall.
• Complex Repairs: Beyond routine maintenance, they are capable of handling more intricate repairs, including powertrain and drivetrain issues, and even engine replacements, as indicated by a review where they successfully replaced an engine after another shop failed to diagnose the issue.
• Parts & Accessories: They maintain a stock of authentic Ford, Motorcraft®, and Omnicraft® parts, crucial for maintaining vehicle integrity and warranty.
• Loaner Vehicles: A customer mentioned being provided with a loaner for a multi-day repair, indicating this as a convenience offered for extended service visits.

Their team of qualified service technicians is factory-trained, ensuring expertise in Ford vehicle systems and technologies. This specialized knowledge is a significant advantage for Ford owners seeking precise and reliable repairs.

Customer reviews for Nemer Ford Service exhibit a generally positive trend, highlighting several key features of their operations, although some negative experiences also exist. The overall sentiment suggests a focus on customer service and efficient operations.

• Customer Service: Numerous reviews commend the staff for being friendly, courteous, respectful, knowledgeable, and accommodating. Customers appreciate receiving calls with updates on their vehicle's status, indicating proactive communication. Phrases like "Service was quick and complete. The staff was very nice and easy to talk to. I received courtesy calls from Larry every day to say how the work on the car was going" and "Friendly, accommodating customer focused. Will definitely be back for service" are common.
• Efficiency and Timeliness: Many customers report that work is done quickly and without excessive wait times, allowing them to combine visits with other activities. This includes prompt handling of appointments and quick turnaround for services like oil changes and tire rotations.
• Quality of Repairs: While specific details on repair quality are sometimes limited, positive feedback like "Vehicle towed in and was looked at, quoted and repaired quickly. I've serviced vehicle previously at Nemer and was pleased with the service at that time as well" and a significant repair like an engine replacement being successfully handled suggest competence.
• Professionalism: The overall impression from positive reviews is that Nemer Ford Service maintains a professional environment, with staff who are willing to work with customers to meet their needs.
• Convenience: The option for customers to wait in the waiting room and the provision of loaner vehicles add to the convenience factor.

• Appointment Mix-ups: One review mentioned arriving for a safety recall appointment only to find no record of it. While the staff accommodated them, it resulted in a longer wait. This points to potential administrative inconsistencies.
• Perceived Unfairness/Aggression: A highly negative review reported being "treated so poorly by anyone anywhere" and described the staff as "very rude and disrespectful." This customer claimed their vehicle was not serviced and they were told to take their business elsewhere, despite having a 2008 Ford Edge and a 2009 Ford F-250. This isolated but strong negative feedback suggests that customer interactions can occasionally be problematic.
• Trust Issues (from a negative review): Another review expressed skepticism about recommended repairs, stating, "Cars Brakes fine in September but need new in November. Doesn't make sense!!!!" This indicates a potential lack of trust for some customers regarding repair recommendations.

Nemer Ford Service, as a factory-authorized dealership, often participates in Ford-specific promotions and programs. These typically include:

• FordPass Rewards: Customers can earn points for service and parts purchases through the FordPass Rewards program. These points can then be redeemed for future services, parts, or even vehicle purchases. For example, a current promotion offers up to a $130 rebate or 28,000 FordPass Rewards bonus points on the purchase of four select tires.
• Service Specials: The dealership frequently offers service specials, which can include discounts on common maintenance items like oil changes, tire rotations, brake inspections, and specific parts. These specials are often advertised on their website.
• Genuine Ford Parts: Emphasis on using Ford, Motorcraft®, and Omnicraft® parts is a key promotional aspect, assuring customers of quality and compatibility, especially for warranty purposes.
• Certified Technicians: The training and certification of their technicians by Ford is a strong selling point, highlighting their specialized expertise.

For local users in Queensbury, NY, and surrounding areas, Nemer Ford Service positions itself as a reliable choice for Ford vehicle owners seeking authorized service and genuine parts. While most reviews highlight positive experiences with friendly staff and efficient service, prospective customers should be aware of the occasional reported issues concerning communication and consistency, and perhaps inquire about specific concerns during their visit. The overall picture, however, suggests a well-regarded service center capable of handling a broad spectrum of Ford and general automotive repair needs.