D'ELLA Collision Center

D'ELLA Collision Center, located at 384 Bay Rd, Queensbury, NY 12804, USA, operates as an "Auto Repair Stations" platform category, with a specific focus on auto body work and collision repair. Contactable via phone at (518) 743-1800 or mobile at +1 518-743-1800, this center is part of the larger DELLA Auto Group, which has multiple dealerships and service centers across Queensbury, Glens Falls, Plattsburgh, and surrounding areas in New York.

As a collision center, D'ELLA Collision Center is designed to handle vehicles requiring significant body work, paint repair, and restoration after accidents or damage. While specific details about the waiting area or customer amenities are not explicitly mentioned in the provided reviews, its affiliation with the DELLA Auto Group suggests a professional and established automotive environment. The presence of a dedicated collision center implies specialized equipment for panel repair, painting, and structural alignment necessary for comprehensive body work. The process, as described by a satisfied customer, can be "seamless," which suggests an organized intake and delivery system for vehicles undergoing repairs.

D'ELLA Collision Center specializes in auto body work and collision repair, offering services that aim to restore vehicles to their pre-damage condition. Key services highlighted by customer experiences and general information about collision centers include:

• Auto Body Work: This encompasses repairs to the exterior of the vehicle, including dents, scratches, and damage to panels. One customer noted a "great job on my Honda Civic," with the car looking "brand new" after body work.
• Vehicle Painting: A core service for collision centers, this involves painting and color matching to seamlessly integrate repaired or replaced body parts with the rest of the vehicle's existing paint. One review specifically details the painting of a hood, driver's front panel, and driver's door.
• Collision Restoration: Handling repairs that result from accidents, ranging from minor fender benders to more extensive damage. The goal is to return the vehicle to safe and operational condition while restoring its aesthetic appeal.
• Working with Insurance Companies: Collision centers often assist customers in navigating insurance claims, providing estimates, and coordinating with adjusters to facilitate the repair process. While not explicitly stated in the provided reviews, this is a standard service for such establishments.

Given its connection to the DELLA Auto Group, it's reasonable to infer that the collision center benefits from the broader group's resources, potentially including access to genuine parts and trained technicians who are familiar with a wide range of vehicle makes and models. Some of the DELLA Auto Group's service centers mention certified technicians and capabilities to work on various major manufacturers, including Honda, Mazda, and others, which would extend to their collision repair capabilities.

Customer feedback regarding D'ELLA Collision Center presents a polarized view, showcasing both successful outcomes and significant dissatisfaction.

• Quality of Work: One customer was highly satisfied with the outcome of their Honda Civic's repair, stating, "When I picked up the car it looked brand new. I would highly recommend for anyone that is looking to get auto body work." This indicates that for some repairs, the center delivers excellent results in terms of aesthetic restoration.
• Seamless Process: The same customer described the drop-off and pickup process as "seamless," suggesting an efficient and hassle-free experience for certain types of repairs.

A detailed negative review outlines a significant issue related to paint matching, which is a critical aspect of auto body repair:

• Paint Mismatch: A customer with a 2018 Mazda 6 (Soul Red) reported a severe paint mismatch after their hood, driver's front panel, and driver's door were painted. The vehicle allegedly became a "two-toned red Mazda," indicating a failure to achieve a seamless color match with the original factory paint.
• Lack of Customer Choice and Accountability: The customer was reportedly forced by the motor company to send their car to D'ELLA Collision Center despite their preference. Furthermore, attempts to rectify the paint mismatch were unsuccessful, with the motor company (and implicitly the collision center, given its ownership by Della Mazda) refusing to acknowledge the problem as their responsibility. The customer felt that the issue was dismissed as "problem solved" because the initial paint chipping was addressed, despite the new, significant aesthetic flaw.
• Association with Dealership: The customer's strong dissatisfaction is partly rooted in the fact that "This body shop is owned by Della Mazda they can't paint cars that they sell," which implies a perceived failure to adequately address issues with their own brand's vehicles. This direct ownership connection heightens the negative sentiment when issues arise.

These contrasting experiences highlight that while D'ELLA Collision Center can perform high-quality body work and provide a smooth service process for some, there are instances where critical aspects like paint matching, particularly for complex colors, and post-repair customer support have fallen short, leading to significant customer frustration. For potential customers, it is important to consider the complexity of their vehicle's paint and the nature of the damage when choosing a collision center.

While specific promotional offers are not detailed in the provided customer reviews, being part of the DELLA Auto Group generally implies certain advantages and standard practices. DELLA Auto Group dealerships often provide comprehensive services for various makes and models, and their collision center would be an integral part of this network. The group's websites indicate that they offer certified and highly trained technicians across their service centers, utilizing modern equipment. For general service, some DELLA locations allow for online scheduling of appointments, which enhances customer convenience. Although not explicitly stated for the collision center, it's a common feature for larger automotive service providers.

The D'ELLA Collision Center's primary promotion would be its affiliation with the reputable DELLA Auto Group and its commitment to restoring vehicles after collisions. For customers, the promise of a "seamless process" and the ability to make a car "look brand new" are key selling points. However, the critical negative review regarding paint mismatch serves as a crucial piece of information for prospective customers, especially those with unique or challenging vehicle colors, who should perhaps inquire about color-matching guarantees and review policies before committing to services.