Napleton Mazda of Naperville Service

2024 cx-30 Tldr: the remote start button was removed from the key fob in order to force you to pay a $5+ dollar a month app. You have to find your phone, unlock it, launch the app, input credentials, push button and then wait for 1-5 minutes before the car starts. The car has on board cellular connection to record your driving behavior and sell to 3rd parties. Deceptive practices. They bring your test car to the building while running because they don't want to explain the car has no remote start without paying a monthly fee on their app.. They physically removed the button on the key fobs. "but there is a free trial period" - trial periods exist only to get you used to it then ending to make you pay. Upfront pricing is as much as another 500+ dollars to get the best prepaid rates... To use the car you paid for. The hardware that exists in your vehicle that was in the purchase price. You own nothing anymore. Your 33,000 car is locked behind a pay wall. Don't expect to hear about this until after you sign the paperwork. There are no os version requirements listed because you will have to keep a recent android or is device. If you have unlocked tour phone and carry through legacy contracts you might have to purchase a new phone in order to use your car. Yes. You might have to replace your phone to recent version to use remote start on your own car. The app records your driving behavior and offers to send you "customized insurance quotes" based off of recording how much and where you drive your vehicle. You have no control over this monitoring. I bought a used 24 and none of this was disclosed in a clear manner.

Jan 11, 2025 · Matt S

I had my windshield replaced here 3 months ago, and everything is holding up great. No issues with the windshield or sensors. There was a discrepancy with the cost and how much insurance was going to cover but after speaking with the service manager, he remedied the issue and refunded me the difference. Thanks for going above and beyond!

Aug 01, 2024 · Amanda Vivo

AWFUL SERVICE EXPERIENCE!!!!! DO NOT BRING YOUR CAR THERE!!! THEY REPLACE PARTS WITH THE CHEAPEST PARTS AVAILABLE, NOT OEM PARTS!!Spark plugs replaced 10/23 paid close to $300 for this service. Car started to show a problem a few months later and progressively became worse, engine light came on. Took the car to Biggers Mazda since it’s a new dealership close to my home. They informed me the spark plugs were old and fouled! It cost me another $300 to replace them once again. I’ve been requesting my money back as the recommended spark plug changes are every 60,000 to 75000 miles, I only drove 7000 miles till the first set failed. I’ve been informed that Napelton did not use “best rated” plugs, but the cheapest one’s available, with a warranty of 6 months. UNBELIEVABLE THAT I’M OUT $300 FROM SPARK PLUGS THAT LASTED JUST 8 MONTHS!

Aug 22, 2024 · sally hattori

Got my Mx5 RF from Continental and the staff were in one word AWESOME! Dan Eugea was my sales representative and was very in tuned to my specific requirements. I was able to test drive all of the Mx5 models. I ended up with the Mx5 RF GT and was supposed to be my other car for fun in fair weather. I ended up loving it so much that today is my one month anniversary and I am here getting my 5,000 mile service. I've added more accessories and Dennis in the service department is my man! If you are in the market for a new or used car Continental Mazda in Naperville would be two thumbs up!

Mar 21, 2018 · Rocky Bolivar

Great and thorough service team. I loved the video of the tech going over my entire car and addressing any issues found. Dealership prices can be higher than a local service station, but they are official Mazda parts. There are coupons that can be found on their site to save you some money. The team was very helpful, and I appreciate their level of service. I will certainly be back.

Sep 27, 2023 · Stacy McReynolds