Midas

Midas, located at 385 12 Mile Rd, Madison Heights, MI 48071, USA, is a well-known national franchise operating within the "Auto Repair Stations" platform category. Midas centers generally provide a broad spectrum of automotive repair and maintenance services, aiming to be a convenient one-stop shop for common vehicle needs. While the brand is nationally recognized, individual locations, including this one in Madison Heights, operate as local service providers, and customer experiences can vary.

As a national chain, a Midas service center typically features a standardized layout. The facility would include multiple service bays equipped with lifts and diagnostic tools to handle various repairs. There is usually a customer waiting area, which often provides amenities such as Wi-Fi and comfortable seating. The general environment is designed to be professional and functional, catering to a steady flow of customers. The location on 12 Mile Rd in Madison Heights suggests good road accessibility, making it relatively easy for vehicle owners from the surrounding areas to reach the shop. Ample parking is typically available for customer vehicles awaiting service or pick-up.

Midas offers a comprehensive suite of automotive services, aligning with the "Auto Repair Stations" category. Based on common Midas offerings and information available for this specific location, their services generally include:

• Brakes & Brake Repair: This is a core service, encompassing inspection, repair, and replacement of brake pads, rotors, calipers, and brake fluid systems. Midas often promotes "Lifetime Guarantee" on certain brake parts (like pads and shoes) for as long as the customer owns the vehicle.
• Oil Change Service: Offering various oil types (conventional, synthetic blend, full synthetic) to prolong engine life, maximize fuel economy, and minimize emissions.
• Tire Services: This includes tire balancing, repair, rotation, and alignment. Midas also sells new tires from various brands and provides installation. Some Midas locations may offer a "Limited Lifetime Tire Guarantee" for flat repairs or replacements.
• Suspension & Alignment Services: Inspecting and repairing components like struts, shocks, and steering systems to ensure vehicle stability and a smooth ride.
• Mufflers & Exhaust Services: Addressing issues with exhaust systems that might cause smoke, noise, or affect emissions.
• Check Engine Light Diagnosis: Utilizing diagnostic equipment to identify and resolve issues that trigger the check engine light, ensuring vehicle performance and safety.
• Routine Auto Maintenance: General vehicle inspections, fluid checks, belt and hose replacement, and other scheduled maintenance to keep vehicles running optimally.
• Car A/C & Heating Service: Diagnosis and repair of climate control systems to ensure comfortable driving conditions.
• Car Battery & Electrical Services: Testing and replacement of car batteries, and diagnosis of issues related to starters, alternators, and other electrical components.

Midas aims to be a one-stop shop for most common vehicle maintenance and repair needs, providing parts and labor for these services.

The customer reviews provided for this Midas location highlight significant concerns regarding service quality and communication, offering a critical perspective on the customer experience:

• Concerns about Part Quality and Durability: One reviewer expressed severe dissatisfaction with a brake job, claiming that "cheapest of cheap parts were used" despite promises of "OEM quality." They reported that brake calipers and rotors were "rusted out" within a month. This suggests a potential issue with the quality of parts used or the installation process, leading to premature failure.
• Lack of Accountability/Customer Support: The same reviewer mentioned that the manager "does not want to help" and that escalating the issue to corporate also yielded no satisfactory resolution ("they don’t care either"). This indicates a breakdown in customer service and complaint resolution, which is a major concern for customers expecting support, especially under warranty claims.
• Poor Communication and Appointment Management: Another review describes a significant communication failure, where a customer with a confirmed 1 PM appointment arrived at 12:50 PM only to be told the service could not be completed that day due to other cars being ahead. The customer rightly points out the lack of a "simple call to say they would need to reschedule," causing unnecessary inconvenience and wasted time. This demonstrates poor scheduling practices and a lack of respect for the customer's time.
• Negative Recommendation: Both reviews conclude with strong recommendations to "DO NOT GO TO MIDAS" and "Avoid them and go find a better mechanic" or "Do not go there." This clearly reflects a highly unsatisfactory customer experience that leads to a loss of trust and a desire to steer others away from the establishment.

These reviews contrast sharply with the brand's stated commitment to quality and customer satisfaction, indicating that this specific Midas location may not consistently adhere to desired standards in certain aspects of its operation.

Midas, as a national chain, typically offers various promotions and guarantees across its network. These often include:

• Service Specials: Regular promotions on popular services like oil changes, brake services, and tire purchases. These are often advertised on their website, through coupons, or in local circulars.
• Warranties and Guarantees: Midas promotes its "Golden Guarantees," which include a Limited Lifetime Parts Guarantee on certain components (like brake pads, shoes, mufflers, shocks, and struts) for as long as the customer owns the vehicle. They also offer a Limited Lifetime Tire Guarantee on tires purchased and installed at Midas, covering free flat repairs, rotations, and rebalancing.
• Financing Options: Midas may offer financing options through third-party credit cards, sometimes with promotional deferred interest periods.

For specific promotions or to inquire about service, customers can contact Midas in Madison Heights at (248) 556-2711 or +1 248-556-2711. Their typical operating hours are Monday to Friday from 8:00 AM to 6:00 PM and Saturday from 8:00 AM to 5:00 PM (closed on Sundays).

However, based on the highly critical customer reviews, potential patrons are strongly advised to exercise caution. It would be prudent to:

• Verify all details: Before any service, confirm the exact parts to be used, their specifications, and any associated warranties in writing.
• Get a detailed estimate: Insist on a written estimate that clearly breaks down parts and labor costs.
• Consider a second opinion: For major repairs or costly recommendations, seeking a diagnostic and estimate from another reputable auto repair shop is highly recommended.
• Document everything: Keep detailed records of all communications, invoices, and warranty information. In case of issues, this documentation would be crucial.

The provided customer feedback indicates that while Midas offers a wide range of services, the Madison Heights location has received critical reviews concerning the quality of parts, customer service, and scheduling practices. Prospective customers should be aware of these concerns and take necessary precautions.