Metro Ford Sales Inc Service

Welcome to the Metro Ford Sales Inc Service center, located at 3601 State St, Schenectady, NY 12304, USA. As a part of the Auto Repair Stations category and affiliated with a Ford dealership, this service center primarily caters to the maintenance and repair needs of Ford vehicle owners in the Schenectady area. While their main focus is on servicing Ford models, they may also offer services for other makes and models. You can contact their service department at (518) 382-1010 or +1 518-382-1010 to schedule a service appointment or inquire about their offerings.

The available customer feedback regarding the service department at Metro Ford Sales Inc presents a concerning perspective. One customer shared a negative experience specifically related to a stereo issue in their Ford F-150. They reported being charged $200 for the initial assessment of the problem. Following this, they were quoted an additional $430 based on a diagnostic code provided by the service center. The customer found this additional cost to be exorbitant, stating that a comparable new stereo system could be purchased for around $200. This led to significant dissatisfaction, with the customer expressing their intent not to return to the dealership for any future service or vehicle trade-in.

The repetition of this negative review suggests that this particular customer experience was significant enough to be shared multiple times, underscoring their dissatisfaction with the service provided, particularly concerning the cost of the stereo repair. This feedback indicates a potential issue with the pricing or the perceived value of the diagnostic and repair services offered by the Metro Ford Sales Inc Service department, at least in this specific instance.

As a service center associated with a Ford dealership, the environment at Metro Ford Sales Inc Service likely includes a dedicated service reception area where customers can check in their vehicles and discuss their service needs with advisors. There would also be service bays equipped with specialized tools and diagnostic equipment necessary for working on Ford vehicles. Given its affiliation with a sales dealership, customers might also encounter a sales floor and related areas within the larger facility. The overall environment is expected to be professional and geared towards providing automotive service and support for Ford owners.

The services typically offered by a dealership service center like Metro Ford Sales Inc Service include a comprehensive range of maintenance and repair options for Ford vehicles. These services generally encompass:

• Routine Maintenance: Including oil changes, tire rotations, fluid flushes, and scheduled maintenance according to Ford's recommendations.
• Warranty Repairs: Addressing issues covered under the manufacturer's warranty for Ford vehicles.
• General Automotive Repair: Handling a wide variety of mechanical and electrical repairs.
• Engine Diagnostics and Repair: Utilizing specialized tools to diagnose and repair engine-related problems.
• Transmission Service and Repair: Maintaining and repairing Ford transmissions.
• Brake Service and Repair: Inspecting, repairing, and replacing brake system components.
• Electrical System Service: Diagnosing and repairing electrical issues, including stereo systems, as indicated by the customer review.
• Heating and Air Conditioning Service: Maintaining and repairing the vehicle's climate control system.
• Steering and Suspension Service: Addressing issues related to handling and ride comfort.
• Parts Replacement: Using genuine Ford parts for repairs and replacements.

A key feature of a dealership service center is the expertise of their technicians, who are often factory-trained and have specialized knowledge of Ford vehicles. They also have access to genuine Ford parts, which can ensure the quality and compatibility of replacements. However, the negative customer review regarding the stereo repair raises questions about the cost-effectiveness and potentially the pricing transparency of some of their services.

Another potential feature is the convenience of having a service center directly associated with the dealership where the vehicle was purchased or where potential trade-ins are considered, as mentioned by the dissatisfied customer. However, this convenience may be overshadowed by concerns about service costs, as highlighted in the review.

Information regarding specific promotional offers from the Metro Ford Sales Inc Service department is not available in the provided review. Dealership service centers often have promotions on routine maintenance services, seasonal specials, or discounts on specific repairs. To inquire about any current promotions or service specials, it is recommended to contact the service department directly at the provided phone numbers or check the Metro Ford Sales Inc website, if available.

Given the negative customer experience detailed in the review, local users in Schenectady, NY, should approach the Metro Ford Sales Inc Service department with caution, particularly for electrical repairs or stereo issues. It may be advisable to seek second opinions or compare pricing for specific services before committing to repairs. While the service center is affiliated with a reputable manufacturer and likely employs trained technicians, the reported high cost for a relatively simple repair raises concerns about the overall value proposition for certain types of services. Potential customers may want to inquire specifically about diagnostic fees and repair costs upfront to avoid unexpected expenses.

In conclusion, the Metro Ford Sales Inc Service center in Schenectady, NY, is an auto repair station associated with a Ford dealership, offering a range of maintenance and repair services for Ford vehicles. While they likely employ trained technicians and use genuine Ford parts, the available customer feedback highlights a significant issue with the perceived cost of a stereo repair, leading to a very negative experience. Local users should be aware of this feedback and may want to exercise due diligence when considering this service center for their automotive needs, especially regarding potentially costly repairs.