McCarthy Tire Service

McCarthy Tire Service ico

(127 reviews)

Auto Repair StationsNorth CarolinaHenderson CountyAshevilleContinuum Drive

Henderson County . North Carolina

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  • +1 828-687-1319
  • locations.mccarthytire.com
  • 68 Continuum Dr, Asheville, NC 28732, USA

Operating Hours

Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed

McCarthy Tire Service Introduce

While primarily renowned for its extensive tire sales and service, McCarthy Tire Service also operates firmly within the "Auto Repair Stations" category due to its comprehensive mechanical repair capabilities, serving both individual passenger vehicle owners and, significantly, large commercial fleets. As one of the largest independent tire dealers in North America, McCarthy Tire Service boasts a vast network of service centers across the East Coast, offering a robust suite of products and services that go far beyond just tires.

Environment and Customer Experience

The environment at a McCarthy Tire Service location is designed to cater to a diverse clientele, from individual car owners to heavy-duty truck operators. You can expect a professional and well-equipped facility, typically featuring:

  • Multiple Service Bays: Ample bay space is crucial, especially at locations that handle commercial trucks and heavy equipment. These bays are equipped with specialized lifts and tools for a wide range of vehicles, from compact cars to 18-wheelers.
  • Dedicated Tire and Wheel Service Areas: Given their specialization, these areas are optimized for tire mounting, balancing, rotation, and repair for all vehicle types, utilizing advanced machinery.
  • Clean and Organized Workshop: Despite the heavy-duty nature of some services, McCarthy Tire Service locations generally maintain a high standard of cleanliness and organization in their workshops, reflecting a commitment to professionalism and safety.
  • Comfortable Waiting Areas: For individual passenger vehicle customers, a clean and comfortable waiting area is typically provided, often with amenities such as Wi-Fi and television, ensuring a pleasant experience during service.
  • Commercial Service Desks: Many locations have dedicated service desks or personnel to efficiently manage the needs of fleet customers, understanding the critical nature of minimizing downtime for commercial operations.
  • On-Site Inventory: A substantial on-site inventory of tires, including passenger car, light truck, commercial truck, and sometimes even agricultural and industrial tires, ensures quick access to replacements.
Comprehensive Services Offered

McCarthy Tire Service provides a wide array of services, extending well beyond just tire sales. Their offerings cover the essential needs of both consumer and commercial vehicles:

Tire-Specific Services:
  • New Tire Sales: An extensive selection of tires from leading brands such as Michelin, Goodyear, Bridgestone, Dunlop, Yokohama, Kumho, Hankook, Continental, General Tire, and Pirelli, catering to passenger cars, light trucks, commercial trucks, agricultural, and industrial vehicles.
  • Tire Mounting, Balancing, and Rotation: Professional installation and maintenance services for optimal tire performance and longevity.
  • Tire Repair: Expert repair of punctures and other tire damage, ensuring safety and extending tire life.
  • Wheel Alignments: Precise wheel alignment services for all vehicle types, crucial for tire wear, fuel efficiency, and handling. This includes both passenger vehicle and heavy-duty truck alignments.
  • Commercial Truck Tire Services: This is a major focus, encompassing OTR (Off-the-Road) tires, fleet tire management programs, and roadside assistance for commercial trucks.
  • Tire Retreading: As a significant player in the retreading industry, they offer Bandag retreads, providing a cost-effective and environmentally friendly solution for commercial truck tires.
General Automotive and Mechanical Services:
  • Brake Services: Comprehensive brake system inspections, brake pad and rotor replacement, fluid flushes, and repairs for anti-lock braking systems (ABS).
  • Oil Changes and Preventative Maintenance: Routine oil changes (conventional and synthetic), fluid checks and flushes, filter replacements, and scheduled maintenance services to keep vehicles running smoothly.
  • Battery Sales and Service: Testing, sales, and installation of automotive batteries.
  • Wheel and Rim Repair: Services for damaged wheels and rims, including repair and replacement.
  • Shocks and Struts: Inspection and replacement of suspension components for improved ride comfort and handling.
  • Exhaust System Repair: Repair or replacement of mufflers, pipes, and other exhaust components.
  • Electrical System Diagnostics: Troubleshooting and repair of various electrical issues in vehicles.
  • DOT Inspections: Performing Department of Transportation (DOT) inspections for commercial vehicles to ensure compliance with safety regulations.
  • Roadside Assistance: A critical service for commercial fleets, offering 24/7 emergency roadside tire and minor mechanical services to minimize downtime.
Key Features and Distinctions

McCarthy Tire Service's long history and extensive operations have led to several key features that set them apart:

  • Family-Owned Heritage and Experience: With a history dating back to 1926, McCarthy Tire Service is a third-generation family-owned business. This long-standing presence often translates into deep industry knowledge, a commitment to quality, and a focus on building lasting customer relationships.
  • Extensive Network and Reach: With over 60 service centers and 10 retread plants along the East Coast, their vast geographical footprint provides unparalleled accessibility and support for customers, especially commercial fleets operating across multiple states. Their network extends from New York to Virginia.
  • ASE-Certified Technicians: Many of their locations employ ASE (Automotive Service Excellence) certified technicians, ensuring that repairs are performed by skilled and knowledgeable professionals who adhere to industry best practices.
  • Commercial Fleet Specialization: A significant portion of their business is dedicated to commercial and heavy-duty vehicles. This specialization means they have the expertise, equipment, and inventory to handle the unique demands of trucking and other commercial operations, including customized fleet programs and roadside assistance networks.
  • Partnerships with Leading Brands: Their strong relationships with top tire manufacturers and parts suppliers ensure they offer high-quality products and the latest innovations.
  • Focus on Uptime: For commercial customers, minimizing vehicle downtime is paramount. McCarthy Tire Service's efficient operations, extensive inventory, and 24/7 roadside assistance are all geared toward getting vehicles back on the road quickly.
  • Commitment to Safety: Emphasizing safety for both their employees and customers, including adherence to industry safety standards for tire service and mechanical repairs.
Promotional Information and Value Offers

McCarthy Tire Service regularly offers various promotions to provide value to both individual consumers and commercial clients. While specific offers are dynamic and best confirmed directly with a local branch, common promotional strategies include:

  • Tire Rebates and Discounts: Frequent manufacturer rebates on specific tire brands (e.g., Michelin, Goodyear) during promotional periods. These often involve mail-in rebates or instant savings at the time of purchase.
  • Service Specials: Discounts on common automotive services like oil changes, brake service packages, or wheel alignments. These might be seasonal or ongoing offers.
  • Fleet and Commercial Account Programs: Customized pricing, billing options, and service agreements for businesses with multiple vehicles, often including preferred rates on tires and maintenance.
  • Roadside Assistance Programs: While a core service, they may promote specific features or benefits of their 24/7 roadside assistance, such as guaranteed response times or specialized support.
  • Online Coupons: Promotions often made available through their website, encouraging customers to check for current deals before scheduling service.
  • Warranty on Services and Products: Providing peace of mind, they typically offer warranties on the tires they sell and the mechanical services they perform.
  • Credit Card Offers: Partnerships with automotive credit card providers (e.g., Goodyear Credit Card) which may offer special financing options or deferred interest for qualifying purchases.
  • Digital Engagement: Utilizing online tools for appointment scheduling, quoting, and managing commercial accounts for added convenience.

For local users, McCarthy Tire Service serves as a comprehensive "Auto Repair Station" that combines the expertise of a dedicated tire dealer with the capabilities of a full-service mechanical shop, making them a valuable resource for maintaining vehicle safety and performance.

McCarthy Tire Service Photos

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McCarthy Tire Service Location

McCarthy Tire Service Customer Reviews

I’m a local truck driver and every time I have a tire issue they get me in asap. Great service and great customer service. I recommend this place!

Mar 15, 2023 · Richard Castiglione

YESTERDAY, MATT CAME OUT TO I-26 WIDENING JOBSITE TO REPAIR FLAT TIRE ON MY MOTORGRADER. FIRST CLASS GENTLEMAN, KNOWLEDGEABLE, WITH MANY YEARS EXPERIENCE. MATT WILL DO ALL MY TIRE REPAIR FRON NOW ON. GREAT JOB MATT THE GRADERMAN

Oct 19, 2024 · Paul Charbonneau

My opinion is always wrong, so I'll leave it for last. Here are the facts, though: I asked if they could replace king pins, tie rod ends, mount new steer tires, and do an alignment. They said yes. I went in and left the keys. A few days later they handed me the keys back, like I was ready. surprise #1) They casually mentioned that they did not replace the tie rod ends after all. Never called to tell me or ask me ahead of time. surprise #2) They casually mentioned that they removed my wheel balancers and left them in the passenger floorboard, because of the glass beads they put in the tires, which was news to me since I didn't ask for it. surprise #3) They test drove it without me, when we did not talk about anything like that ahead of time. surprise #4) They said the test drive went "beautifully", yet it actually came out much worse than it went in, which is remarkable. Stiff and loose front end, doesn't go down the road straight, needs direction corrected every 1 to 2 seconds when driving, hurting my joints from the thousands of micro movements per day to correct the always weaving action, breaking my wheel spinner knob, making me look like a drunk driver, and it goes on and on. I did not have these problems before. The kingpins are overtightened. surprise #5) My gear train is noticeably looser and more out of control than before, with sloppy loose shifting, spending way too much time in neutral, hunting for a gear, right after I had a new rear end installed before this front end shop visit, and I was proud of how nice and tight everything was, and it's not anymore. Opinion: It shocked me how bad it is, when I drove it. Since I was not invited to the test drive of my own vehicle, I can only imagine the horribly rough shifting they inflicted on this new-to-them drivetrain, a 2001 Eaton Fuller autoshift, unusual for its time and even more so 23 years later, so it needs its own unique finessing like any vehicle, but even though they didn't know how to drive it, they let their badassery carry them through, and they drove it anyway, and jerked it around, and I can't prove anything since I wasn't there. All this happened without their ever calling me, on all these drastic changes listed above, as if they know my older truck better than I do? Come on. Totally ridiculous. Not acceptable. Customer service, like, zero. --> You listen to the customer. You communicate with the customer. Before you drastically change the game plan all by yourself. That's what you're supposed to do. --> If you're not detail-oriented as a service provider, then you've got nothing. I have had good luck at this company before, but Jesse is not there anymore. Truck is an absolute nightmare to drive, as they left it. Worse than before... I emphasize that. Have appointment with different front end shop. Truck probably needs a steering gear box adjustment or replacement, but obviously none of the above has to do with that. I have better things to do than to leave bad reviews, and I'm already over it, but I love leaving honest reviews, and this is one of those, in case I can help another person not get screwed by people's overconfidence, the way I did. Maybe I'll go back when I reassure myself they can work on my truck, or when they get new people working there. Take your 5 stars.

Jun 07, 2024 · Gus Tziavelis

16$ to change a tire on my rv. Shane who works the desk is super helpful and knows his stuff. Feeling like I have a place to call in the area for help.

Dec 09, 2020 · August Heisler

The people here are friendly enough but their service is truly lacking. While the quality of their work is good the speed of service is terrible. Every time we bring are truck into be serviced it always takes longer then they expected. This last time they said the repair would be done within 3 days, wells that was 9 days ago. Everyday we’ve called and everyday they say it’ll be ready the following Day just to be told that the truck is still not ready. Mind you this is simply changing a power steering pump. Meanwhile our business is suffering while we wait for our truck. Not a good way to treat return customers

Feb 02, 2021 · Patrick Mesker