Lexus of Naperville Service & Parts

I have brought my Lexus here for over 2 years and the service has always been first rate! My service representative, Mike V. has always been professional, helpful and responsive to my needs and inquiries. On top of that, the facility is immaculate and a relaxing environment to wait in for your vehicle. R.

Apr 28, 2025 · cobaltalgos (cobaltalgos)

The service center at Lexus of Naperville has been excellent during the past couple years since purchasing our vehicle. I can make an appointment and have routine maintenance done while I wait. We once had to leave our vehicle, and they arranged for a courtesy loaner in another Lexus. The service advisors thoroughly explain what needs to be done. The waiting area feels like a luxury hotel lounge with work stations, complimentary coffee, and freshly-baked cookies! My recent service advisor, Ethan Schulz, was excellent. He thoroughly explained the service to be done, presenting me with options for necessary and recommended service, and suggesting courses of action. I like that I am not discouraged from buying parts at the parts center. I am comfortable with some routine maintenance and able to take care of some things, so I like that the I was able to purchase parts that are specific to my vehicle and that the markup was not outrageous and was worth the convenience of buying the parts while I was at the dealership. I also saw another customer come in to purchase parts, and he told me he liked the parts department a lot. Based on my experience, I would recommend the dealership for service.

Jan 09, 2025 · Richard

Scheduled an appointment and I was greeted in the service lane. Very nice and friendly service I did wait about 70 min to have my car inspected and the oil changed since this was my first visit and experience with Naperville Lexus. Nice clean lobby I was able to work in one of their conference rooms and the advisor kept me in the loop and out the door so I wouldn’t be late for my appointment. Definitely recommend this service department over many of the others that I have visited in the area that keep you endlessly waiting. Best experience by far with a dealership service department.

Jan 14, 2023 · Greg Wroblewski

An arrogant non professional team. I purchase a car from there 2 years ago was a very bad experience I just went through it because I already Have the hard inquiry in my credit but they are a disrespectful team no seals experience at lest the 3 or 4 people I interact with. I went back yesterday because when I perches the car 2 years ago the battery died on my wife with my little ones in Elgin and I leave in Naperville I called them the tawed my car and installed a new battery on the $27000 Honda I perches from them . And yesterday after 2 years the battery died again I called them they make me go there and the manager Tony a real ahhhhhh Treat me like shhhhh Totally unprofessional and he claims that if the car I perches from them is not Lexus and I didn't pay for the battery they can't help me he even didn't look me in the face when he say so. total disrespectful if this is the manager knowing that I told him in the beginning of the conversation it's a$200 battery it doesn't worth it I was just there for the principle. Because it says clear on the battery 48 months warranty but that's was his excuse. Lexus of Naperville goying through all of this for a battery. What a cheap unprofessional place it's not for anything personal don't go there. Not good people I worked in a car dealership before and I can sure you this is not honest people. Very very bad stor I don't know how they stayed in business.

Jun 21, 2022 · واحد من الناس HK

An arrogant non professional team. I purchase a car from there 2 years ago was a very bad experience I just went through it because I already Have the hard inquiry in my credit but they are a disrespectful team no seals experience at lest the 3 or 4 people I interact with. I went back yesterday because when I perches the car 2 years ago the battery died on my wife with my little ones in Elgin and I leave in Naperville I called them the tawed my car and installed a new battery on the $27000 Honda I perches from them . And yesterday after 2 years the battery died again I called them they make me go there and the manager Tony a real ahhhhhh Treat me like shhhhh Totally unprofessional and he claims that if the car I perches from them is not Lexus and I didn't pay for the battery they can't help me he even didn't look me in the face when he say so. total disrespectful if this is the manager knowing that I told him in the beginning of the conversation it's a$200 battery it doesn't worth it I was just there for the principle. Because it says clear on the battery 48 months warranty but that's was his excuse. Lexus of Naperville goying through all of this for a battery. What a cheap unprofessional place it's not for anything personal don't go there. Not good people I worked in a car dealership before and I can sure you this is not honest people. Very very bad stor I don't know how they stayed in business.

Jun 21, 2022 · واحد من الناس HK

Went in for a supposed “tire rotation”… walked out less $550, my car drives terrible, no alignment and they claim I had a nail in my tire…. Very suspicious… never going back!!

Jun 13, 2024 · C Carmicheal

Went in for a supposed “tire rotation”… walked out less $550, my car drives terrible, no alignment and they claim I had a nail in my tire…. Very suspicious… never going back!!

Jun 13, 2024 · C Carmicheal