Lexus of Cherry Hill Service & Parts

For Lexus owners and prospective luxury vehicle owners in Mt Laurel Township, New Jersey, and the broader Cherry Hill area, Lexus of Cherry Hill Service & Parts at 1230 NJ-73, Mt Laurel Township, NJ 08054, USA stands as a dedicated "Auto Repair Station" within the dealership framework. This facility is specifically designed to cater to the discerning needs of Lexus vehicles, offering authorized service, genuine parts, and an elevated customer experience that aligns with the luxury brand.

You can contact Lexus of Cherry Hill Service & Parts directly at (856) 638-2360 or +1 856-638-2360. Their service hours are typically Monday through Friday from 7:30 AM to 6:00 PM, and Saturday from 9:00 AM to 5:00 PM, remaining closed on Sundays. These hours provide ample opportunity for customers to schedule their vehicle’s service and maintenance needs.

The environment at Lexus of Cherry Hill Service & Parts reflects the premium nature of the Lexus brand. Expect a clean, modern, and comfortable facility. This typically includes a welcoming service drive-through, a spacious customer lounge with amenities such as comfortable seating, complimentary Wi-Fi, refreshments (coffee, drinks), and potentially even computer workstations or children's play areas. The overall ambiance is designed to provide a pleasant and efficient experience, making the wait for service as comfortable as possible.

The customer experience is a central focus. Reviews consistently highlight the kind, friendly, and accommodating staff. One customer, despite anticipating a longer wait due to an "unexpected trip," found the staff to be highly supportive and able to "resolve the issue." The mention of Michael's ability to "get a technician to resolve the issue" points to efficient internal communication and a proactive approach to addressing customer concerns. Another customer was "so glad" that Christopher, their service advisor, "set me up with a rental and helped me tremendously" during an oil change visit. This demonstrates a commitment to convenience and going the extra mile to assist clients, which is a hallmark of luxury dealership service.

While one review mentioned the service being "pretty expensive" for the actual time spent, this is often a characteristic of dealership service, which employs factory-trained technicians, uses genuine OEM parts, and provides various amenities. The perceived value for money can vary, but the emphasis on expertise and a comprehensive service package is key.

As an authorized Lexus "Auto Repair Station," this center provides a comprehensive suite of services specifically tailored for Lexus vehicles, ensuring proper maintenance and repairs using factory-approved methods and parts. Key services and features include:

• Comprehensive Maintenance & Repair: This covers all routine services (e.g., oil changes, tire rotations, fluid checks) as well as more complex diagnostics and repairs for engine, transmission, electrical, and other vehicle systems.

• Genuine Lexus Parts: The facility uses authentic Original Equipment Manufacturer (OEM) Lexus parts. This ensures compatibility, optimal performance, and maintains the vehicle's integrity and warranty.

• Factory-Trained and Certified Technicians: All technicians are specifically trained and certified by Lexus, possessing in-depth knowledge of Lexus models, technologies, and repair protocols. This expertise is crucial for accurate diagnostics and high-quality repairs.

• Lexus Tire Center: They offer a wide selection of tires specifically designed for Lexus vehicles, ensuring proper fit and performance. Benefits often include a 24-month road hazard coverage and installation by Lexus-trained technicians.

• Advanced Diagnostic Equipment: As a dealership, they have access to the latest diagnostic tools and software directly from Lexus, allowing for precise identification and resolution of vehicle issues.

• Complimentary Scheduled Maintenance: For new Lexus vehicles (using synthetic oil), the first two scheduled maintenance services (6 months/5,000 miles and 12 months/10,000 miles) are typically complimentary. L/Certified by Lexus vehicles also often come with a complimentary scheduled maintenance program for the next four visits within 2 years or 20,000 miles.

• Loaner Vehicles: A significant convenience, customers can often be set up with a complimentary rental or loaner vehicle, as noted in a review, which is invaluable when their car is undergoing service.

• Shuttle Service: For local customers, a shuttle service may be available to transport them to and from the dealership.

• After-Hours Drop-Off and Pick-Up: Many dealerships offer secure key drop-off options for added flexibility.

• Detailing Services: Often, services include a complimentary car wash with each visit, and comprehensive detailing packages may also be available.

The combination of specialized knowledge, genuine parts, advanced tools, and customer-focused amenities sets Lexus of Cherry Hill Service & Parts apart from independent repair shops, especially for owners who wish to maintain their vehicle's value and warranty.

Lexus of Cherry Hill Service & Parts regularly offers various service and parts specials to provide value to their customers. While promotions can change, common types of offers include:

• Seasonal Service Events: Such as the "Lexus Signature Summer Event," which might include discounts on tires, batteries, brake pads, and wiper blades. For instance, a "$100 OFF Four Eligible Tires" or "$65 OFF a Genuine Lexus Battery" might be available.

• Parts Specials: Discounts on genuine Lexus cabin air filters, air filters, wiper blades (often with free installation), cargo liners, and all-weather floor mats.

• Military Discounts: Active and retired military personnel often receive a 10% discount on maintenance services (excluding tires) or over-the-counter parts, upon presenting a military ID.

• First-Time Service Customer Discount: New customers to the service center may receive a significant discount, such as 20% off most maintenance services, even if they didn't purchase their Lexus from this dealership or don't own a Lexus (though services would still be specialized for Lexus).

• Spend More, Save More: Tiered discounts based on the total cost of service, e.g., "Spend $200+ . . . . . Save $20*" or "Spend $2,000+ . . . . Save $300*". These usually exclude tires.

• Specific Service Discounts: Such as an alignment special (e.g., "$129.99 with the purchase of 2 or 4 tires").

These promotions are typically communicated through the dealership's official website, and it's always advisable to check their "Service Specials" and "Parts Specials" sections online or to inquire directly by calling (856) 638-2360 to confirm current offers and eligibility. Coupons may need to be presented at the time of service write-up.

In conclusion, Lexus of Cherry Hill Service & Parts at 1230 NJ-73, Mt Laurel Township, NJ, operates as a premier "Auto Repair Station" for Lexus owners. It distinguishes itself through its specialized expertise, commitment to using genuine parts, state-of-the-art facilities, and a strong emphasis on providing a refined and convenient customer experience. Despite the higher cost sometimes associated with dealership services, the value proposition lies in the quality of work, the amenities offered, and the peace of mind that comes with factory-certified service and genuine parts, complemented by various appealing promotions for maintenance and parts.