LaFontaine Ford Lansing Parts Store

Located at 5827 S Pennsylvania Ave, Lansing, MI 48911, USA, the LaFontaine Ford Lansing Parts Store is an essential component of the broader LaFontaine Ford Lansing dealership. Operating within the Auto Repair Stations category, this specific segment of the dealership is primarily dedicated to providing genuine Ford parts and supporting the comprehensive service and maintenance needs of Ford vehicle owners in Lansing and the surrounding areas. It functions as a specialized hub for ensuring that Ford vehicles receive the highest quality components and expert care.

The environment at LaFontaine Ford Lansing, including its parts store, is designed to be a modern automotive dealership. This typically means a spacious, well-lit facility with distinct areas for sales, service, and parts. The parts store itself would likely be a clean and organized counter or dedicated section within the service department, where customers can inquire about and purchase specific parts. While the overall dealership aims for a professional and welcoming atmosphere, as evidenced by some positive reviews highlighting "super friendly" consultants and a "casual and laid back" atmosphere in sales, customer experiences with the parts or service department can sometimes vary. Some reviews, as noted, indicate instances where customer service was perceived as "rude" or "dishonest," leading to feelings of being "ripped off." This suggests that while the physical environment is typically polished and modern, individual interactions and communication can significantly shape the customer's perception of the overall experience. Amenities often found at such dealerships include comfortable waiting areas with Wi-Fi, shuttle services, early drop-off and late pick-up options, and even complimentary loaner vehicles by appointment, enhancing the convenience for customers during their service or parts acquisition.

The services offered by LaFontaine Ford Lansing, including through its Parts Store, are extensive and specifically tailored to Ford vehicles. The Parts Store itself is the go-to source for **genuine OEM (Original Equipment Manufacturer) Ford parts**. This ensures that replacements and upgrades precisely match the original specifications of the vehicle, which is crucial for performance, safety, and maintaining warranty validity. Beyond just selling parts, the dealership's full-service auto care facility provides a comprehensive range of maintenance and repair services where these parts are utilized. These services include:

• Routine Maintenance: Such as oil and filter changes (including "The Works" package with multi-point inspection), fluid and filter replacement, cabin air filter and engine air filter replacement.
• Tire Services: Comprehensive tire repair, installation, rotation, and wheel alignment, utilizing advanced precision tools.
• Brake Service: From new brake pads and rotors to full system inspection and repair, ensuring optimal braking performance and safety.
• Battery Testing & Installation: Ensuring reliable starting performance with OEM replacement batteries.
• Advanced Diagnostics and Repair: Addressing complex issues including engine overhauls, fuel system cleaning, and driver assist technology repair, handled by factory-trained technicians.
• Key Services: While a point of contention in some reviews, they offer key purchase and programming, particularly for modern transponder keys.
• Collision Repair: As part of the broader LaFontaine Automotive Group, they also have affiliated collision centers that work with their parts store for body repairs.

The availability of a wide array of parts directly from the dealership streamlines the repair process, ensuring that technicians have immediate access to the correct components for efficient service.

Key features of the LaFontaine Ford Lansing Parts Store and its associated service center include the reliance on **genuine OEM Ford parts**. This is a significant advantage over aftermarket parts, as OEM parts are designed specifically for Ford vehicles, guaranteeing fit, function, and often coming with a manufacturer's warranty. The service department boasts **factory-trained and certified technicians** who are continually updated on the latest Ford technologies and repair techniques. This ensures that repairs and installations are performed to the highest standards. The dealership emphasizes a **state-of-the-art service center** equipped with advanced tools and diagnostic equipment to handle today's complicated vehicle management systems. They offer a **12-month/12,000-mile warranty on parts and labor**, and a **1-year labor/2-year parts warranty on Ford replacement parts**, providing customers with peace of mind. Other convenience features include **online service appointment scheduling**, a **complimentary shuttle service**, **early drop-off and late pick-up options**, and a **children-friendly waiting area**. While some customer experiences highlight issues with communication and transparency, particularly regarding key services, other reviews praise individual consultants for being "fantastic" and "super friendly," suggesting a mixed but often positive interaction with the staff.

LaFontaine Ford Lansing actively utilizes various promotional strategies to attract and retain customers for both parts and service. They offer a **rotating array of discounts and coupons** on essential services like oil changes, brake inspections, and tire rotations, making it more affordable for customers to maintain their vehicles. A notable and continuous promotion is the **"Buy 3 Tires, Get 1 Free"** deal, which includes free tire rotations for the life of the tires purchased. This is a significant incentive for tire replacement. They also have "The Works" package at a competitive price point. For loyal customers, the **FordPass® Rewards program** allows individuals to earn points on service and parts purchases, which can then be redeemed for future visits or even towards a new vehicle. This loyalty program effectively encourages repeat business. Furthermore, the dealership frequently advertises **seasonal service packages** and **exclusive discounts on parts and accessories**. Their online presence, including their official website, serves as a primary promotional platform, showcasing their service and parts specials. The ability to "Order certified Ford parts" directly through their website and schedule service online also acts as a convenient promotional tool. Despite some negative feedback regarding transparency, the overall commitment to providing genuine parts and certified service, combined with ongoing promotional offers, positions LaFontaine Ford Lansing Parts Store as a key resource for Ford owners in the Lansing area. They can be reached directly at (517) 507-3274 or +1 517-507-3274 for parts inquiries and service scheduling.