Performance Used Tires

Performance Used Tires, located at 6036 S Cedar St, Lansing, MI 48911, USA, operates within the Auto Repair Stations category, offering used tires and related services. They can be contacted at (517) 580-7964 or +1 517-580-7964.

As a business specializing in used tires, Performance Used Tires provides an option for customers seeking more budget-friendly tire replacements. Used tire shops typically acquire tires that still have usable tread life from various sources and offer them at a lower cost compared to new tires. This can be an appealing option for individuals looking for temporary replacements or cost-effective solutions for their vehicles.

However, the available customer reviews paint a concerning picture of the customer experience at Performance Used Tires. One customer recounted purchasing two used tires for $99, which initially seems like an attractive deal. However, their experience quickly turned negative when the tire went completely flat shortly after leaving the shop. Upon returning the next day to explain the issue, the customer reported encountering a staff member with a "terrible attitude" who allegedly wanted to charge an additional $20 to fix an "extended piece" that was leaking air. The customer explicitly stated they had never experienced such an issue before, implying the problem might have been related to the initial service.

The situation escalated further when the customer refused to pay the additional charge. According to the review, the staff member responded dismissively and, with a smirk, refused to fix the tire. The customer also reported feeling threatened with a police call. Taking the vehicle to another repair shop, the customer was informed that the "extended piece" was broken, leading to the serious accusation that the staff at Performance Used Tires had broken the part and then attempted to charge for its repair. The reviewer strongly advised others to avoid the establishment due to the "bad energy" and the alleged practice of breaking customers' belongings and demanding payment for the damage.

A second customer review corroborated the negative sentiment, advising others to go elsewhere if they expect basic respect or polite, knowledgeable service. This reviewer described the staff as "lazy" and "rude," showing a lack of consideration and respect for customers. They also commented on the poor condition of the parking lot, characterized as several inches of compacted snow due to a lack of shoveling or salting, suggesting a general lack of attention to the customer's overall experience and potentially safety.

Furthermore, this review highlighted a problematic service scheduling practice, stating that Performance Used Tires does not schedule appointments. Customers are expected to show up and hope the shop has time to service their vehicle. Even when a return time is provided if the vehicle cannot be immediately serviced, the reviewer claimed that the shop is often not ready at the agreed-upon time, expecting customers to accommodate their unpredictable schedule and negative attitudes. This lack of professionalism and disregard for customers' time is a significant concern.

Based on these reviews, the environment at Performance Used Tires appears to be unprofessional and potentially confrontational. Customers have reported negative interactions with staff, a lack of respect, and even accusations of intentional damage to vehicles followed by demands for payment. The physical environment, as described by one reviewer, also seems to be poorly maintained, with hazardous parking conditions due to unaddressed snow accumulation.

The services offered by Performance Used Tires primarily include the sale and installation of used tires. They may also offer tire repair services, as indicated by the first reviewer's attempt to get a flat tire fixed. However, the quality and integrity of these services are seriously called into question by the reported experiences. The lack of scheduled service suggests a potentially disorganized and inefficient operational model.

Given the overwhelmingly negative nature of the two available customer reviews, there is no indication of any positive features or promotional information. The primary takeaway from this information is a strong caution regarding potential customer service issues, questionable business practices, and a potentially unwelcoming environment at Performance Used Tires in Lansing, MI.

In conclusion, while Performance Used Tires in Lansing, MI, offers the option of purchasing used tires, the available customer feedback raises significant concerns about their customer service, the integrity of their repairs, and the overall customer experience. Potential customers should be aware of these reported issues and consider them carefully before choosing to do business with this establishment. The lack of positive feedback and the serious nature of the accusations in the reviews warrant extreme caution.