PERFORMANCE AUTO CARE

**PERFORMANCE AUTO CARE**, situated at 5311 S Pennsylvania Ave, Lansing, MI 48911, USA, operates as an intriguing establishment within the **Auto Repair Stations** category. It presents a dual identity: on one hand, a highly capable shop for complex mechanical work and vehicle modifications, attracting enthusiasts and those seeking specialized services; on the other, a business that has received mixed feedback regarding customer service and diagnostic accuracy. Their phone number is (517) 618-9633, with a mobile contact also available at +1 517-618-9633.

As a facility specializing in both general mechanical repairs and performance modifications, PERFORMANCE AUTO CARE's environment is likely geared towards efficiency and handling a variety of automotive challenges. While direct descriptions of their waiting area or shop cleanliness are not available in the provided reviews, the nature of their work implies a well-equipped garage with tools for both routine maintenance and specialized performance upgrades. The name "Performance Auto Care" itself suggests a focus on optimizing vehicle function and offering services beyond basic fixes. The location on S Pennsylvania Ave in Lansing provides convenient access for local residents. Their operating hours generally range from Monday to Friday, 8:00 AM to 5:30 PM, and Saturday 8:00 AM to 5:30 PM, accommodating a wide range of customer schedules.

Based on the provided information and general knowledge of auto care centers with "performance" in their name, PERFORMANCE AUTO CARE likely offers a comprehensive array of automotive services, with a notable emphasis on more complex and specialized tasks. Their services are expected to include:

• **General Mechanical Repairs:** Covering a wide range of issues from routine maintenance to significant component replacements across various vehicle systems.
• **Engine Work:** This is a highlighted area of expertise, as one customer praises mechanic Jeremy for being "capable doing anything wot mechanical" and specifically mentions sending "all my friend and car guys to this place for modification." This indicates a strong proficiency in engine diagnostics, repair, and even performance tuning.
• **Vehicle Modifications and Performance Upgrades:** The term "modification" and "car guys" strongly suggest that they cater to enthusiasts looking to enhance their vehicle's performance. This could include, but is not limited to, suspension upgrades, brake upgrades, fuel injection conversions, and potentially engine rebuilding for high-performance applications.
• **Brake Services:** Standard brake inspections, pad and rotor replacement, and other brake system maintenance.
• **Oil Changes and Fluid Services:** Routine maintenance crucial for vehicle longevity.
• **Tire Services:** Although not explicitly mentioned, most auto care centers offer tire services like rotation, balancing, and possibly sales.
• **Diagnostics:** Given their capability with complex issues, they would utilize advanced diagnostic equipment to pinpoint vehicle problems.

However, it is important to note that the depth and breadth of their services may be perceived differently by various customers, as indicated by the mixed reviews.

PERFORMANCE AUTO CARE presents a dichotomy in its customer feedback, highlighting both its strengths and areas for improvement:

• **Technical Proficiency (Strengths):** One customer highly recommends the shop, specifically praising "Jeremy" as an "excellent mechanic" capable of "doing anything wot mechanical" and notes that they are a go-to for "modification" work. This strong endorsement suggests a high level of technical skill, particularly for complex repairs and performance-oriented tasks, attracting a specific niche of "car guys."
• **Customer Service and Communication (Areas for Improvement):** A contrasting review provides significant negative feedback regarding the customer service, particularly from the "receptionist/mechanic." The customer felt a distinct lack of care and politeness, even when attempting to be lighthearted. This poor interpersonal experience was compounded by a perceived failure in problem resolution. After a $700 repair, the customer had to return the car three times, only to be told, "we just don’t know." The disregard for the customer's own research (sending a link they thought could be the issue) further fueled dissatisfaction. This indicates a potential gap in communication, active listening, and a thorough problem-solving approach in some instances.
• **Diagnostic Inconsistency:** The most critical point from the negative review is the inability to correctly diagnose and fix a problem after multiple attempts and a significant cost, ultimately leading the customer to another shop (Franky D’s) where the issue was resolved quickly and affordably by listening to the customer's initial insights. This raises concerns about diagnostic consistency and the ability to resolve persistent issues efficiently.
• **Value Proposition (Mixed):** While one review highlights the success of modifications, another points to a $700 expense for a part that didn't resolve the issue, ultimately leading to a much cheaper fix elsewhere. This suggests that while they might be skilled in certain areas, the overall value and problem resolution can be inconsistent.

Based on the provided information, the primary promotion for PERFORMANCE AUTO CARE seems to be through word-of-mouth referrals from satisfied customers, particularly those involved in car modifications or seeking advanced mechanical work. The customer who "send all my friend and car guys to this place" acts as a strong advocate, demonstrating the power of positive experiences in generating business within a specific community niche.

Beyond this, any promotions would likely align with general auto repair center practices, such as offering competitive pricing for specific services or potentially highlighting their expertise in performance upgrades. However, no explicit promotional offers or discounts are detailed in the provided reviews. Given the mixed feedback, potential customers might benefit from direct communication with the shop (at (517) 618-9633 or +1 517-618-9633) to discuss their specific needs and clarify service expectations, especially for complex or persistent issues. The website (pac760.com) does indicate some specials like an oil change special and other service offers, as well as financing options, suggesting they do have a structured approach to promotions beyond word-of-mouth.