Kelly's Glass Block

For residents of New Castle, PA, and the surrounding areas in need of specialized glass services, Kelly's Glass Block offers solutions particularly relevant to the broader category of Auto Repair Stations due to its automotive glass repair capabilities, alongside its residential services. Located at 120 Frank Way, New Castle, PA 16101, USA, this business can be reached by phone at (724) 654-9491, which also serves as their mobile contact. While specific operating hours are not provided, businesses of this type typically operate during standard weekday business hours, and it's always advisable to call ahead to confirm their current schedule.

The environment and customer experience at Kelly's Glass Block appear to be a mixed bag, as reflected in the limited customer reviews available. On one hand, a positive review highlights the core competency of the business: "Great place to get any windows repaired, cars, home, ect." This suggests that when customers successfully engage with the service, they are satisfied with the quality of the window repair work performed, covering both automotive and residential needs. This positive feedback points to a functional and capable service environment where the actual repair work meets customer expectations.

However, another review raises concerns regarding customer service and initial communication. This customer stated, "They didn't even call me back to set up an appointment. Was not satisfied with their customer service at all." This feedback indicates that while the repair quality might be strong, there could be inconsistencies in their customer intake and communication processes. For a local business, responsiveness in scheduling appointments and providing follow-up is crucial for customer satisfaction. Potential customers should be aware of this feedback, as it suggests that proactive communication might require a direct approach from the customer's side, such as persistent follow-up calls if an initial contact is not returned promptly.

Based on these reviews, it can be inferred that while the technical aspect of window repair is a strong point for Kelly's Glass Block, the administrative and communicative aspects of customer service may vary. The physical environment is likely a functional workshop designed for glass repair and installation, prioritizing efficiency in handling glass materials and vehicles or residential window units.

Kelly's Glass Block primarily specializes in window repair and replacement, distinguishing itself by servicing a variety of applications. Within the scope of the "Auto Repair Stations" category, their specific contribution is focused on vehicle glass. Their services, as indicated by customer feedback, include:

• Automotive Window Repair: This is a key service, encompassing the repair or replacement of various types of car windows, including windshields, side windows, and rear windows. Given the nature of automotive glass, this service would involve precision cutting, sealing, and installation to ensure safety and proper vehicle function. This makes them a relevant provider for individuals whose vehicles require glass-specific repairs.

• Home Window Repair: Beyond automotive applications, Kelly's Glass Block also caters to residential needs, offering repair and replacement for home windows. This might include single-pane, double-pane, or specialty glass installations, including glass block. The mention of "glass block" in the business name strongly suggests expertise in installing and repairing glass block windows, which are known for their unique aesthetic and security features.

• General Glass Repair: The broad statement "Great place to get any windows repaired" implies a versatile capability to handle various glass-related repairs, potentially extending to other types of residential or commercial glass needs beyond just standard windows.

While the business name includes "Glass Block," suggesting expertise in both the installation and repair of glass block products, the customer review explicitly confirms their broader window repair capabilities for both cars and homes. As a specialized "Auto Repair Station" in the context of glass, they would typically stock or have access to various types of automotive safety glass, sealants, and installation tools to perform their work effectively.

Based on the available information, the key features and operational aspects of Kelly's Glass Block include:

• Specialization in Glass Repair: The primary feature is their dedicated focus on glass repair for a diverse range of applications, from automotive to residential. This specialization suggests a depth of expertise in handling glass materials and the specific techniques required for their installation and repair.

• Dual Service Offering: The ability to service both cars and homes makes Kelly's Glass Block a versatile local resource, potentially simplifying the process for customers who need glass services for multiple property types.

• Expertise in Glass Block: As their name implies, they likely possess specific skills and experience in working with glass blocks, which is a niche area within general glass repair. This could include new installations, replacements, or repairs of existing glass block structures.

However, it is also important to note the operational aspect concerning customer service, as indicated by the review about unreturned calls. This suggests that while their technical work might be strong, customers might need to be persistent in their communication attempts, especially when trying to schedule an initial appointment. For a business operating within the "Auto Repair Stations" category, efficient scheduling and clear communication are generally expected for customer convenience and satisfaction.

Specific promotional information for Kelly's Glass Block is not available in the provided data. However, businesses specializing in glass repair typically engage in various forms of promotion, which might include:

• Direct Quotes/Estimates: The primary "promotional" aspect for a service like window repair often involves providing competitive and transparent pricing through free estimates. Customers would likely call to get a quote for their specific car or home window repair needs.

• Word-of-Mouth Referrals: Given the nature of their service, positive customer experiences, particularly regarding the quality of repair work, often lead to strong word-of-mouth referrals within the local community.

• Local Advertising: Businesses like Kelly's Glass Block might utilize local advertising channels such as community newspapers, online directories, or local business listings to reach potential customers.

• Seasonal Offers: While not specified, some glass repair services might offer seasonal discounts on specific types of repairs, such as preparing for winter or repairing damage from summer storms.

Prospective customers are encouraged to contact Kelly's Glass Block directly at (724) 654-9491 to inquire about specific services, pricing, and appointment availability. Given the mixed feedback on communication, it might be beneficial to follow up if an initial call is not immediately returned.