Kearny Mesa Toyota Service and Parts

They fixed someone else's botched brake job. I will not go anywhere else for my repairs. To Freddy you're awesome! To the Tech that diagnosed the issue right away you're GREAT! it's people like you that make me feel comfortable trusting a repair place. I'm very Grateful. Thank you so much.

Feb 07, 2025 · Crystal Tinker

The service department went over and above to make sure my vehicle was in tip top shape for the rough trials I put it through.

Feb 03, 2025 · Greg K

I truly like coming to this dealership for my vehicle maintenance. I appreciate the integrity and honesty they have. The ability to watch your vehicle be worked on as well as the thorough updates on your service is awesome. I love how the technicians send a video of recommendations and updates on your vehicle. For example, my cabin air filter was pretty dirty and my technician explained everything and showed me in a video what it even looked like so I could see the dirt. They also have a very nice lobby and staff is warm and friendly.

Dec 19, 2024 · Brooke Juhasz

Outstanding Service from Justin Albert at Toyota! I recently had the pleasure of working with Justin Albert at Kearny Mesa Toyota, and I cannot praise his professionalism and customer care enough. From the moment I walked in, Justin went above and beyond to ensure my experience was seamless and stress-free. Justin took the time to thoroughly explain the necessary repairs and maintenance for my vehicle. He provided clear, honest recommendations without ever pressuring me into unnecessary services. His knowledge of Toyota vehicles and attention to detail were truly impressive. What stood out most was Justin’s communication. He kept me updated throughout the process, promptly returning my calls and even sending updates via text to keep me in the loop. I felt valued as a customer every step of the way. When I picked up my car, it was running like new, and Justin made sure to walk me through everything they had done. It’s rare to find someone as personable and dedicated as Justin in customer service these days. If you’re looking for someone who genuinely cares about you and your vehicle, ask for Justin Albert. He sets the gold standard for service advisors! Thank you, Justin, for going the extra mile—literally and figuratively! I’ll definitely be back for all my future Toyota needs. Rating: 5/5 Stars

Jan 24, 2025 · Nghia Nguyen

This review is for Jennifer Contreras in the Parts Dept. When I arrived I was greeted with a cheerful smile and welcoming attitude. Jennifer assisted me with the purchase of (2) engine oil filters for my Daughter's vehicle. Jennifer made me feel appreciated. I really think she should consider becoming a Service Advisor in my opinion. Thanks for the great service Jennifer and I'll see you again when I need more Toyota parts.

Jan 30, 2025 · Kevin Landry

Staff is spot on! I’m impressed everytime I go there. I get that I’m probably paying more for service from a “dealership” but the service is beyond expectation. Every staff member is genuinely friendly, and eager to help. Whoever manages these teams , you did a great job and you have an amazing team. Take care of them and value them. They are responsible for your success.

Apr 19, 2025 · Beth Thurman

Patty was our rep there, she's very personable and helpful. It's best to make an appointment but always get there a bit early as well. We've been buying our cars from Kearny Mesa Toyotas since 1984, and loved then all, from sedans, to our pick-up, and a mini-van. Always have them serviced there as well.

May 03, 2025 · Sandy Baude

Very disappointed with this Toyota dealership. I drive a 2023 Camry and reported a rattling noise over bumps at low speeds several times before 40,000 miles — a clear CV axle issue. Each time, the problem was dismissed without proper inspection. Right after the factory 36,000-mile warranty expired, they suddenly started pushing expensive services: $1,400 for rear struts, fuel injector cleaning, brake fluid flush — none of which were previously mentioned. The CV axle issue — including a sweating axle boot — was confirmed the very next day at an independent shop when I lifted the car myself. When I informed the dealership, they refused to recheck the vehicle without charging me, even though I had just been in for service. It feels like they deliberately stalled until the warranty expired. I’m also trying to cancel my prepaid maintenance and extended warranty, but finance won’t answer or return calls. Unacceptable experience — I wouldn’t recommend this dealership to anyone expecting honest or responsible service.

May 01, 2025 · Александр Рыба

I was very impressed by the efficiency and high-tech communication. Everything was sent in DocuSign for e-signatures and the Mechanic sent a video update of the exam. It was super cool to see all their findings with my own eyes. That was a first. I will definitely be coming back for all my maintenance here.

May 09, 2025 · Sheri Braemer

My service advisor, Ms. Pati Brown was as always kind, courteous and helpful. She's engaging and funny. This always makes visiting the Toyota service center more pleasant. The service was thorough and timely. I was presented a video of the inspection as well as the written report of the technician's findings. I highly recommend Kearny Mesa Toyota for all of your Toyota maintenance.

Apr 21, 2025 · Jeffrey McClain