K & M Collision

Auto Repair StationsNorth CarolinaCatawba CountyHickoryLenoir Rhyne Boulevard Southeast
Catawba County . North Carolina
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- +1 828-569-1275
- kandmcollision.com
- 916 Lenoir Rhyne Blvd SE, Hickory, NC 28602, USA
Operating Hours
K & M Collision Introduce
Welcome to K & M Collision, a distinguished establishment within the Auto Repair Stations category, renowned for its expertise in comprehensive collision repair and auto body services. More than just a place to fix dents, K & M Collision is dedicated to restoring vehicles to their pre-accident condition, focusing on safety, performance, and aesthetic integrity. With a strong commitment to quality and customer satisfaction, they serve as a crucial resource for local users facing the aftermath of vehicle incidents.
The environment at K & M Collision is designed to instill confidence and provide a reassuring experience during what can often be a stressful time for vehicle owners. Upon entering, you'll typically find a clean, professional, and well-organized reception area where staff are ready to assist with your inquiries and guide you through the repair process. The facilities are equipped with state-of-the-art technology and tools, reflecting their commitment to modern repair techniques. This includes advanced paint booths, precision frame-straightening equipment, and diagnostic tools essential for today's complex vehicles. Many collision centers of this caliber feature designated areas for different stages of the repair, from initial assessment and teardown to paint application and final quality checks, ensuring a streamlined and efficient workflow.
A key aspect of the customer experience at K & M Collision is their emphasis on transparent communication. They understand that navigating insurance claims and understanding repair procedures can be daunting. Therefore, their team is trained to clearly explain the damage, the proposed repair plan, the timeline, and work directly with insurance companies on your behalf. This concierge-level service aims to minimize the stress on the customer. Customer testimonials often highlight the friendly, knowledgeable, and helpful nature of the staff, who strive to keep clients informed at every step. Some locations even offer amenities like comfortable waiting areas, or more significantly, pick-up and delivery services for your vehicle, and assistance with rental car arrangements, further simplifying the post-accident process for busy individuals.
K & M Collision offers a wide array of specialized services under the umbrella of auto body and collision repair. Their service portfolio extends far beyond simple cosmetic fixes, encompassing structural integrity and safety. Key services typically include:
- Collision Repair (Major and Minor): This forms the core of their business, addressing damage ranging from minor fender benders and scratches to significant structural damage resulting from major accidents. This involves everything from panel replacement and dent repair to restoring the vehicle's frame and unibody to factory specifications.
- Auto Paint Services: Utilizing advanced color-matching technology and high-quality automotive paints, K & M Collision performs expert paint repair and refinishing. This ensures a seamless blend with the existing paintwork, restoring the vehicle's original appearance. They often operate in climate-controlled paint booths to achieve a flawless, factory-like finish.
- Frame Straightening: For vehicles that have sustained structural damage, advanced frame-straightening equipment is used to bring the vehicle's chassis back into alignment, which is critical for safety and proper handling. This is a highly specialized service that requires certified technicians and precision machinery.
- Dent Removal (PDR and Traditional): They offer both Paintless Dent Repair (PDR) for minor dents and dings where the paint is undisturbed, as well as traditional dent repair techniques for more extensive damage requiring filler and repainting.
- Automotive Glass Repair and Replacement: Repairing or replacing damaged windshields, side windows, and rear windows, ensuring proper sealing and functionality.
- Suspension and Wheel Alignment: After a collision, it's common for suspension components to be affected, leading to misalignment. K & M Collision often provides services to inspect, repair, and align suspension systems to ensure the vehicle drives straight and true.
- Diagnostic Scanning and Electrical System Repair: Modern vehicles rely heavily on complex electronic systems. After a collision, these systems may need to be diagnosed and recalibrated. K & M Collision often uses factory-level diagnostic tools to ensure all safety features and electronic components function correctly.
What truly sets K & M Collision apart are its distinctive features and unwavering commitment to quality. A paramount feature is their status as a "Factory Certified" collision center. This means they have undergone rigorous training and met stringent standards set by various vehicle manufacturers, including luxury brands. These certifications indicate that their technicians are specifically trained on particular vehicle makes and models, and that the facility is equipped with manufacturer-specific tools and equipment. This ensures that repairs are performed according to the original equipment manufacturer's (OEM) guidelines, which is crucial for maintaining the vehicle's safety features, structural integrity, and often its resale value. Using genuine OEM parts is often a cornerstone of their repair philosophy, as opposed to aftermarket or salvage parts, ensuring proper fit, function, and durability.
Another significant feature is the provision of a lifetime warranty on all repairs. This demonstrates a high level of confidence in their workmanship and offers substantial peace of mind to customers. Their dedication to safety is also paramount; they emphasize restoring vehicles to their pre-accident safety standards, not just their appearance. This includes proper repair of advanced driver-assistance systems (ADAS) like sensors and cameras that may be affected by collision damage. They often highlight their proactive approach to insurance management, working directly with all major insurance companies to streamline the claims process and advocate for the customer's best interest, ensuring that the necessary repairs are approved and funded properly. This commitment often extends to offering free visual post-repair inspections for vehicles that may have been repaired elsewhere, ensuring adherence to safety and quality standards.
While specific promotions can vary, K & M Collision actively engages with potential and existing customers through various channels. They typically offer free estimates for collision repair, allowing customers to understand the scope and cost of repairs upfront without obligation. Their online presence, including their website and social media platforms, often features a gallery of their completed work, showcasing the quality of their repairs and transformations. This visual evidence serves as a powerful testament to their capabilities. They frequently share testimonials and reviews from satisfied customers, which often praise the professionalism, efficiency, and the outstanding results of the repairs. Customers consistently highlight the ease of the repair process due to the staff's helpfulness and the timely completion of work. Educational content, such as articles or videos explaining the importance of factory certifications or the repair process, may also be used to inform and empower consumers.
K & M Collision often emphasizes its long-standing presence in the community, building trust through decades of service. Their commitment to ethical business practices, such as working for the customer's best interest rather than being solely driven by insurance companies, is a recurring theme in their messaging. They aim to be the preferred choice for discerning vehicle owners and dealerships seeking high-quality, reliable collision repair services, ensuring that each vehicle is restored to its original safety and performance standards.
K & M Collision Photos
K & M Collision Location
K & M Collision Customer Reviews
If you care about your car - this is the repair shop for you. K&M had my C6 Corvette, and they treated it as if it was their own. I had one point of contact, Tina, who dealt with the repair and insurance and she was FANTASTIC. Don't overly stress about finding the right shop, like I did...this is the one.
Mar 11, 2025 · AJ LoDato
I recently had my car repaired at K&M Collision , and I couldn’t be happier with the experience! From the moment I walked in, the staff was professional, courteous, and transparent about the process. They provided a detailed estimate, explained everything clearly, and kept me updated throughout the repairs. The work was completed on time, and the quality was outstanding—my car looks brand new! I also appreciated how they handled communication with my insurance company, making the whole process stress-free. The facility was clean and well-organized, and the customer service exceeded my expectations. I highly recommend this shop to anyone in need of auto body repairs. They truly care about their customers and deliver top-notch work!
Feb 22, 2025 · Aldo Zaragoza
I unfortunately had an accident with my 992.1 Turbo S. I wanted to send it to the shop with the best reputation for fixing high-end vehicles in the Charlotte area. Tina from K&M did a great job of working through vendors and insurance companies to get my vehicle there quickly and she also set expectations for timing. Overall, a great experience. If I need other bodywork done on my high-end vehicles I know exactly where I'm taking it.
Apr 23, 2025 · Randy Olson
K&M did a great job on our Defender repair. They followed up on the parts and kept us informed all along the way. Tina did a great job with all the communications and the shop's work was excellent. The car was spotless inside and out when we picked it up !
May 01, 2025 · Paul C.
From the moment that I stepped into KnM and was greeted by Ms Tina, she made me feel like she was there to look out for my best interest. It has been nothing but a breath of fresh air in the midst of what I would call a nightmare dealing with my insurance company after a claim I submitted, was not processed properly. Her willingness to share all her knowledge and keep me informed, throughout every step of this process, was above and beyond what I expected from a repair shop. I highly recommend KnM for any of your body repair issues. Thank you so much much Ms Tina E. Ramos
May 20, 2025 · E Noelia Ramos
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