Hendrick Collision and Pre-Owned Center Hickory

For residents of Hickory, North Carolina, and the surrounding communities, Hendrick Collision and Pre-Owned Center Hickory serves as a dual-purpose automotive facility specializing in comprehensive collision repair and offering a selection of quality pre-owned vehicles. Located conveniently at 1171 Lenoir Rhyne Blvd SE, Hickory, NC 28602, USA, this center operates under the reputable Hendrick Automotive Group, positioning itself as a leading Auto Repair Station in the region. You can contact them at (828) 449-2550 or +1 828-449-2550.

As part of the Hendrick Automotive Group, Hendrick Collision and Pre-Owned Center Hickory is expected to feature a state-of-the-art facility designed to handle modern vehicle repair technologies. This typically includes a clean, well-organized, and advanced workshop environment. Online information suggests they utilize:

• Advanced Repair Tools: Essential for precise diagnostics and repair on current vehicle models.
• State-of-the-Art Paint Booths: Equipped for computerized measuring and paint mixing, ensuring a perfect color match to the original factory finish. This technology is crucial for seamless repairs and maintaining vehicle aesthetics.
• Innovative Straightening Equipment: Capable of handling complex frame and unibody repairs, restoring vehicles to their pre-accident structural integrity and safety standards.

The facility likely includes comfortable customer waiting areas, though specific amenities are not detailed in the provided reviews. Given its affiliation with a large automotive group, a professional and welcoming reception area is standard. The dual nature of collision repair and pre-owned vehicle sales suggests a well-integrated operation with distinct areas for each function, ensuring efficiency for both service and sales customers.

Hendrick Collision and Pre-Owned Center Hickory, as an Auto Repair Station, focuses primarily on collision repair but also provides goods through its pre-owned vehicle sales. Their services encompass a wide range of needs for vehicles that have sustained damage:

• Body Repair and Refinish: This is their core service, involving the repair of dents, scratches, and other exterior damage, followed by professional painting and finishing to restore the vehicle's appearance.
• Frame/Unibody Alignment and Repair: Crucial for ensuring the structural integrity and safety of a vehicle after a collision. They utilize specialized equipment for precise frame straightening.
• Glass Replacement: Repair and replacement of damaged windshields, side windows, and rear windows.
• Paintless Dent Repair (PDR): A specialized technique for removing minor dents and dings without affecting the original paint, often a quicker and more cost-effective solution.
• Suspension/Steering Alignment: Addressing damage to the vehicle's steering and suspension systems that can occur during a collision, ensuring proper handling and tire wear.
• Interior/Exterior Detail: While not a primary focus, many collision centers offer detailing services to complete the restoration process, ensuring the vehicle looks and feels new.
• Mechanical Repair: Although a collision center, they are equipped to handle mechanical repairs related to collision damage, such as engine or suspension components impacted by an accident.
• Pre-Owned Vehicle Sales: As indicated by their name, they also function as a pre-owned vehicle center. This means they sell used cars, trucks, and SUVs, which likely undergo thorough inspections to ensure quality before sale. This also provides an option for customers whose vehicles are deemed a total loss after a collision.

The center also emphasizes working closely with insurance companies, which is a significant service for customers navigating the post-accident repair process. They assist in coordinating with insurance providers to streamline claims and repair approvals.

Several key features define Hendrick Collision and Pre-Owned Center Hickory's approach to service:

• Lifetime Warranty on Repairs: A significant feature highlighted by a customer, "all of the replacements come with lifetime warranty." This offers substantial peace of mind to customers, demonstrating confidence in the quality and durability of their work on body and paint repairs.
• Advanced Technology and Equipment: Their use of "most advanced repair tools," "advanced paint booths," and "innovative straightening equipment" underscores a commitment to precision and high-quality results.
• Factory-Trained and I-CAR Certified Technicians: Being part of the Hendrick Automotive Group means their technicians are likely factory-trained for various makes and models and hold certifications such as I-CAR Gold Class, ensuring a high level of expertise and adherence to industry best practices. They also list certifications for Acura and Honda ProFirst, Kia, Chrysler Dodge Jeep RAM FIAT, Hyundai, and Nissan.
• Insurance Company Collaboration: Their close work with insurance companies helps streamline the repair process for customers, reducing administrative burden during a stressful time.
• Reputation and Backing of Hendrick Automotive Group: Being part of one of the largest privately-held automotive groups in the nation lends credibility and resources to the Hickory center, suggesting robust operational standards and customer support.
• Quality Pre-Owned Inventory: The "Pre-Owned Center" aspect indicates a commitment to offering inspected, quality used vehicles, providing a reliable source for those looking to purchase a vehicle.

However, it is important to address a noted concern regarding communication. One customer reported "bad" communication, with delays in getting work started due to insurance coordination and no real apologies for extended wait times. While another customer praised "great communication," this mixed feedback suggests that while the quality of repairs and warranty are strong, consistency in customer updates and proactive communication could be areas for improvement.

Additionally, a review mentioned "incentivizing 5-star reviews," which raises a flag regarding the authenticity of some high ratings. This is a practice that the FTC website deems illegal and can skew public perception of a business's true customer satisfaction levels. Potential customers should be aware of this feedback when evaluating reviews.

While specific, current promotional offers are not detailed, Hendrick Collision and Pre-Owned Center Hickory's value proposition is built on:

• Guaranteed Quality with Lifetime Warranty: This is a powerful selling point, assuring customers that their investment in repairs is protected for the long term.
• Expertise in Collision Repair: Their advanced equipment, certified technicians, and comprehensive range of services for structural and cosmetic damage position them as a top choice for post-accident vehicle restoration.
• Streamlined Insurance Process: Their ability to work closely with insurance companies simplifies a often-complex and stressful situation for customers.
• Convenience of Dual Services: The combination of a collision center and a pre-owned vehicle dealership offers a convenient solution for customers who may need to replace a totaled vehicle or simply want to explore used car options while their current vehicle is being repaired.
• Brand Trust: Being part of the Hendrick Automotive Group implies a certain level of professionalism and customer service standards that come with a large, established automotive retail organization.

For those in Hickory, NC, seeking collision repair, Hendrick Collision and Pre-Owned Center provides a robust solution backed by significant resources and a strong warranty. While customers should manage expectations regarding potential communication delays and be mindful of review incentives, the core repair quality and comprehensive services appear to be strong selling points for this Auto Repair Station.