Custom Body Works Inc.

Custom Body Works Inc. ico

(324 reviews)

Auto Repair StationsNorth CarolinaCatawba CountyHickoryTate Boulevard Southeast

Catawba County . North Carolina

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  • Intro
  • Photos
  • Location
  • Reviews
  • +1 828-322-6900
  • www.custombodyworksinc.com
  • 1555 Tate Blvd SE, Hickory, NC 28602, USA

Operating Hours

Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed

Custom Body Works Inc. Introduce

Custom Body Works Inc. operates as a highly specialized auto repair station, focusing primarily on collision repair, custom body work, and automotive painting. Unlike general mechanical repair shops, Custom Body Works Inc. excels in restoring vehicles to their pre-accident condition, or even enhancing their appearance through custom modifications. This introduction will provide a detailed overview of Custom Body Works Inc., encompassing its operational environment, the specific services it offers, its distinguishing features, and any observable promotional information, based on publicly available online resources.

Environment and Customer Experience

The environment at Custom Body Works Inc. is consistently described as professional, organized, and focused on precision. As a body shop, cleanliness is paramount to ensure flawless paint finishes and precise body panel alignment. Customers frequently highlight the friendly and knowledgeable staff who guide them through what can often be a stressful experience – having their vehicle repaired after an accident. The emphasis is on clear communication, with staff providing detailed explanations of the repair process, timelines, and working seamlessly with insurance companies.

Many reviews commend the shop for its transparency, providing accurate estimates and keeping customers updated on the progress of their vehicle. The goal is to make the entire process, from initial assessment to final delivery, as smooth and hassle-free as possible. The facility itself is likely equipped with modern tools and technology necessary for advanced bodywork, including specialized paint booths and frame straightening equipment, reflecting a commitment to high-quality repairs and restorations.

Comprehensive Services Offered

Custom Body Works Inc. provides a comprehensive range of services centered around vehicle body repair and aesthetic restoration. Their expertise goes beyond basic fixes, often incorporating specialized techniques and materials. Key services typically include:

  • Collision Repair: This is their core service, addressing damage from accidents, ranging from minor dents and scratches to major structural repairs. They are equipped to handle all makes and models, and often specialize in restoring vehicles to their pre-accident condition.

  • Custom Body Work: Beyond accident repair, Custom Body Works Inc. often offers customization services. This can include modifying body panels, installing custom body kits, or performing unique aesthetic alterations to a vehicle's exterior. For example, some shops may specialize in handling repairs of advanced automotive materials, including aluminum and carbon fiber.

  • Automotive Painting: A crucial aspect of body repair, this includes expert paint matching, full vehicle repaints, custom paint jobs, and clear coat applications. They utilize advanced paint-match technology to ensure a seamless finish that blends perfectly with existing paint or creates a brand-new look.

  • Dent and Scratch Repair: From minor door dings to significant dents, they employ various techniques, potentially including paintless dent repair (PDR) for smaller, non-creased dents, and traditional methods for more extensive damage.

  • Bumper Repair and Replacement: Addressing damage to plastic or metal bumpers, whether through repair or complete replacement, ensuring proper fit and finish.

  • Frame Straightening: For vehicles that have sustained significant structural damage in a collision, they possess the equipment and expertise to restore the vehicle's frame to factory specifications, crucial for safety and proper alignment.

  • Rust and Corrosion Repair: Addressing rust issues on body panels and structural components, involving removal, treatment, and repair to prevent further deterioration.

  • Headlight Lens Restoration: A common service to restore faded or cloudy headlight lenses, improving visibility and the vehicle's appearance.

  • Insurance Claim Assistance: A significant value-add, as they typically work directly with all major insurance companies to streamline the claims process, handle paperwork, and ensure a smooth experience for the customer.

  • Towing Arrangement Assistance: In many cases, especially after a collision, Custom Body Works Inc. will assist in arranging towing services to bring the damaged vehicle to their shop.

Key Features and Distinctions

Custom Body Works Inc. differentiates itself through several key features that contribute to its strong reputation in the auto body repair sector:

  • Highly Trained and Certified Technicians: A significant strength is their team of skilled technicians. Many reputable body shops employ ASE (Automotive Service Excellence) certified technicians and undergo I-CAR (Inter-Industry Conference on Auto Collision Repair) training. Furthermore, some may hold OEM (Original Equipment Manufacturer) certifications, meaning they are factory-trained and equipped to repair specific vehicle makes and models according to manufacturer standards. This ensures high-quality, safe, and precise repairs.

  • Commitment to Quality Workmanship: Customers consistently praise the quality of work performed, often stating that their vehicles look "brand new" or "better than before" after repairs. This dedication to craftsmanship ensures that vehicles are restored to their pre-accident aesthetic and structural integrity.

  • Strong Relationships with Insurance Companies: Their long-standing relationships and experience working with various insurance providers simplify the claims process for customers, making it less stressful and more efficient.

  • Advanced Technology and Equipment: Modern body shops invest in state-of-the-art equipment, such as computerized measuring systems for frame alignment, advanced welding equipment, and sophisticated paint booths, to ensure repairs meet contemporary industry standards.

  • Customer-Centric Approach: Beyond the technical aspects, Custom Body Works Inc. often excels in customer service. This includes proactive communication, detailed explanations of repairs, and often going the extra mile, such as providing assistance with rental cars or offering local deliveries.

  • Lifetime Warranty on Repairs: Many high-quality body shops offer a lifetime warranty on their repairs, providing customers with immense peace of mind regarding the durability and quality of the work performed.

  • Attention to Detail: From precise panel gaps to flawless paint finishes, the attention to detail is crucial in bodywork. Reviews often highlight the meticulousness of the repairs, ensuring the vehicle not only functions well but also looks impeccable.

Promotional Information and Value Proposition

While specific, time-limited promotions may not be universally advertised for body shops, Custom Body Works Inc. primarily promotes itself through its established reputation for excellence and the inherent value of its services:

  • Free Estimates: A standard offering in the collision repair industry, providing customers with a no-obligation assessment of the damage and estimated repair costs.

  • Seamless Insurance Process: Their ability to directly handle insurance claims and navigate the complexities of documentation and communication is a significant value-add for customers, reducing their stress and effort.

  • Guaranteed Workmanship: As mentioned, a lifetime warranty on repairs is a strong promotional point, assuring customers of the quality and durability of the service provided.

  • High Customer Satisfaction: The consistent positive reviews and testimonials from satisfied customers serve as the most powerful form of promotion, demonstrating a track record of reliability and quality.

  • Restoration of Vehicle Value: By restoring vehicles to their pre-accident condition, Custom Body Works Inc. helps maintain or even restore the vehicle's market value, which is a tangible benefit for owners.

  • Focus on Safety and Structural Integrity: Beyond cosmetic repairs, their expertise in frame straightening and restoring structural integrity ensures the vehicle is safe to drive, which is a crucial, underlying promotional aspect.

  • Comprehensive Solutions: The "one-stop-shop" approach for all collision and bodywork needs, including coordination with towing and rental car services, streamlines the entire process for the customer.

In essence, Custom Body Works Inc. positions itself as a trusted partner for vehicle owners facing the aftermath of an accident or seeking to enhance their car's aesthetics. Their blend of technical expertise, customer-focused service, and commitment to quality craftsmanship makes them a leading choice in the specialized field of automotive body repair.

Custom Body Works Inc. Photos

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Custom Body Works Inc. Location

Custom Body Works Inc. Customer Reviews

They were great to work with through the entire process. Very professional and kept me updated regularly My car looks amazing, like the damage never happened. Upon picking up my car, it was so clean and I was very pleased the work.

Feb 10, 2025 · Michelle Hartness

Steve was a great help and went back and forth with my insurance company to make sure we were properly taken care of. The car looked amazing once we got it back and drives like I was never in an accident. I would highly recommend this shop for your vehicle repair needs and I know where I'll be going for now on in the future.

Jan 27, 2025 · Matthew Deese

Custom body works did a fantastic job with my Tesla! I unfortunately hit a deer and custom body Works did an amazing job of getting all the parts needed and even arranging transport to a service center for further diagnostics. That actually communication and let me know if all the updates each step along the way, and I felt very cared for. What highly recommend to any Tesla owners in Western North Carolina. Will be using them for any further bodywork needed for any of my cars!

Aug 06, 2024 · Mila and Juri's Wedding

I had them install aftermarket BMW headlights. Very pleased! They did an awesome job. I highly recommend custom body works. Thank you!

Mar 03, 2025 · Tamika Haggins

Did a great job repairing car. Took my repairs after another company had messed it up. They went above and beyond to get my wife's car fixed . Would highly recommend.

Mar 31, 2025 · Fred Gray