Hemm's Glass Shops Inc

Hemm's Glass Shops Inc, located at 20 N Ridge Ave #2406, Troy, OH 45373, USA, operates within the broader category of "Auto Repair Stations" primarily due to its specialization in auto glass services, which are a critical component of vehicle repair and maintenance. However, it's important to note that while auto glass is a key offering, businesses like Hemm's Glass Shops often extend their services to residential and commercial glass needs as well.

The environment at Hemm's Glass Shops Inc, as a glass service provider, would typically be a specialized workshop or facility equipped for handling, cutting, and installing various types of glass. This would include specific areas for vehicle glass replacement, as well as potentially separate sections for custom glass fabrication or residential/commercial window repairs. A clean and organized space is essential for precision work with glass, ensuring safety and the quality of installations. However, without direct information regarding the physical environment, the primary insight comes from customer feedback, which unfortunately points to concerns regarding operational and communication practices rather than the physical premises itself.

As a glass shop categorized under "Auto Repair Stations," Hemm's Glass Shops Inc's core services would primarily revolve around glass-related solutions. While not explicitly detailed, these typically include:

• Auto Glass Repair and Replacement: This includes windshield repair (for chips and cracks), windshield replacement, side window repair/replacement, and rear window repair/replacement for various vehicle makes and models. This is the service that most directly aligns them with the "Auto Repair Stations" category.

• Residential Glass Services: Often, glass shops also handle home window repair or replacement, custom glass for tabletops, mirrors, shower enclosures, and other residential glass needs.

• Commercial Glass Services: This could involve storefront window installation and repair, interior glass partitions, safety glass, and other custom glass solutions for businesses.

For auto glass services, they would typically work with various insurance companies to facilitate claims, simplifying the process for customers whose glass damage is covered by their auto insurance policies.

The features of Hemm's Glass Shops Inc, based solely on the provided customer reviews, unfortunately point to significant concerns rather than positive attributes. The review explicitly states:

• Trust and Communication Issues: The dominant feature highlighted is a severe lack of trust and problematic communication practices. The customer describes cancelling a job, offering to pay for the glass, but the business proceeded with the installation and then demanded full payment. This indicates a breakdown in internal communication and a disregard for customer wishes after an agreement was made.

• Problematic Employee Behavior: The business allegedly "acknowledged that they had a problem with an employee doing this kind of thing," suggesting a recurring internal issue with unauthorized work or miscommunication from staff members.

• Rigid Billing Practices: Despite acknowledging the customer's account and an internal issue, the "senior manager (Ian) hadn’t personally spoken to me, they still demanded I pay the full bill." This highlights a potentially rigid and unforgiving billing policy that prioritizes internal protocols over customer satisfaction and fairness in unusual circumstances.

The repeated strong advice to "Do not trust this business" and "Save your money for a business that you can trust" serves as a critical warning for potential customers, indicating a significant detraction from what would otherwise be considered desirable features in a service provider.

No specific promotional information, such as discounts, special offers, or loyalty programs, is provided for Hemm's Glass Shops Inc. In the glass service industry, promotions often include competitive pricing, lifetime warranties on installations, or quick turnaround times. However, in this case, the provided customer feedback overshadows any potential promotional efforts. The negative reviews, which are identical and strong, serve as a cautionary signal. For businesses in the "Auto Repair Stations" category, trust and reliability are paramount, and issues like those described can severely undermine any promotional efforts. Without positive counter-reviews or specific details on how the business addresses such concerns, potential customers would primarily be left with the impression of a company whose trustworthiness is questionable.

For individuals in Troy, OH, and surrounding areas who might consider Hemm's Glass Shops Inc for their auto, residential, or commercial glass needs, they can be reached at (937) 339-3301 or +1 937-339-3301. Their address is 20 N Ridge Ave #2406, Troy, OH 45373, USA. However, prospective clients are strongly advised to exercise caution and thoroughly verify all aspects of service agreements and pricing before committing, given the direct and severe warnings present in the available customer reviews regarding trust and billing practices.