Advance Auto Parts

Within the platform category of Auto Repair Stations, which often includes businesses that sell automotive parts and supplies in addition to offering repair services, Advance Auto Parts serves as a retail outlet for local users in Troy, Ohio, seeking various components and products for their vehicles. Situated at 722 W Main St, Troy, OH 45373, USA, Advance Auto Parts is part of a larger national chain that provides a wide selection of auto parts, accessories, and maintenance items to both professional mechanics and individual vehicle owners.

For inquiries or to check the availability of specific parts, Advance Auto Parts in Troy can be contacted at their phone number: (937) 335-8868 or their mobile phone: +1 937-335-8868. This direct contact information allows local users to easily reach out with questions about products, store hours, or any other relevant information.

Based on the limited feedback from recent customers, it's important to present an objective view of the potential experience at this particular Advance Auto Parts location. One customer expressed significant dissatisfaction, stating they would leave a "0 stars" rating if possible. Their negative experience stemmed from an interaction with an employee named Heather, whom they described as providing the "worst customer service experience" encountered at any Advance Auto Parts store. The customer cited a lack of care and suggested that the employee could benefit from additional customer service training. This individual strongly advised others to seek alternative auto parts stores, indicating a high level of disappointment with their visit, which was intended for purchasing cleaning products and tune-up items.

Another customer also reported a negative experience, specifically related to the purchase of an engine air filter. They noted that the price of the filter was considerably higher than what a nearby oil change service was charging. Furthermore, upon inquiring about having someone at the store install the filter, the employee they spoke with stated that their boss had instructed them not to provide this service, and that no one was available to do it. This customer echoed the sentiment of lacking customer service and a general lack of care, explicitly stating they would not recommend this store and would be seeking business elsewhere.

Considering these two recent reviews, the environment within the store might be perceived negatively by some customers in terms of customer service interactions. While the physical layout and the range of products available are not detailed in these reviews, the focus on unhelpful and uncaring staff interactions is a significant concern raised by these individuals. This suggests that while the store may stock a variety of auto parts, the quality of the customer service experience could be inconsistent or, in some instances, quite poor.

The services typically offered by an auto parts store like Advance Auto Parts generally include the retail sale of a wide array of automotive parts, fluids, accessories, and tools. Customers can usually find items necessary for routine maintenance, repairs, and vehicle customization. These stores often provide services such as battery testing, oil recycling, and sometimes tool loan programs. However, based on one of the reviews, it appears that installation services for purchased parts, such as an engine air filter, may not be consistently available or offered at this specific location, depending on management policies and staffing.

The features of Advance Auto Parts as a chain typically include:

• Wide Product Selection: A broad inventory of parts and accessories for various makes and models.
• Online Ordering with In-Store Pickup: Convenience of ordering online and picking up at a local store.
• Battery Testing and Installation (at some locations): Services to check battery health and potentially install new ones.
• Oil and Filter Recycling: Environmentally responsible disposal options for used oil and filters.
• Loan-A-Tool Program (at some locations): Borrowing specialized tools for specific jobs.
• Rewards Programs: Opportunities to earn discounts or benefits through loyalty programs.

However, it is crucial to note that the negative reviews provided specifically for the Troy, OH, location highlight potential shortcomings in customer service and the availability of installation assistance, which might detract from the overall value proposition for local users.

In terms of promotional information, without specific promotions mentioned in the provided text, it is difficult to comment on current offers. Generally, auto parts stores like Advance Auto Parts may feature weekly ads, discounts on specific product categories, or seasonal promotions. Local users would need to check the store's website, flyers, or in-store signage to learn about any ongoing deals or special offers at the Troy location.

For local users in Troy, OH, considering Advance Auto Parts for their automotive needs, the recent customer feedback presents a mixed picture. While the store likely offers a range of products expected from a national auto parts chain, the reported negative experiences with customer service and the lack of installation assistance are important factors to consider. Potential customers may want to weigh these concerns against the convenience of the store's location and the potential availability of the specific parts they require.

It would be prudent for local users to perhaps call ahead to inquire about the availability of specific parts and to get a sense of the current service offerings and policies regarding installation assistance. Additionally, exploring other auto parts stores in the Troy area might be beneficial to compare product selection, pricing, and the overall customer service experience.

In conclusion, Advance Auto Parts at 722 W Main St in Troy, OH, functions as an auto parts retail store within the broader category of Auto Repair Stations. While it likely provides a standard selection of automotive products, recent customer reviews raise significant concerns regarding the quality of customer service and the lack of assistance with basic installations. Local users should be aware of these potential issues and may want to consider their options carefully before choosing to shop at this particular location.