Hello Subaru of Temecula Service Dept.

First time buying a Subaru about a year ago & have had the unfortunate experiences of having major services done here. Very poor customer service & issues with service representatives. I have spent almost $5,000 here & I have been treated poorly by staff & they have created major inconveniences, frustrations & are just untrustworthy. First time in I was given wrong pricing information about brake replacement: Joshua was new at that time so they honored incorrect pricing. Ok fine- frustrating but proper customer service was given. Next, worked with Lee on control arms & bushing replacements- very difficult experience. Again pricing was not transparent, rep was uncommunicative & disorganized and I was told I would have to leave my car for days/overnight. Very frustrating experience with Lee & now my vehicle months later is making a noise in the area they supposedly serviced. Most recent negative experience was with Erik Lopez who literally was arguing with me & lied to me. Went in last week for oil change & told Erik about noise & previous service. Erik tried to pass me off to another person, did not want to deal with issues & then literally argued with me & lied to me about not accepting digital discounts. I have used a digital coupon, that his company sends out, many times over the past year but then now Erik did not want to give me because I had to “print it out.” That is a lie & has never been the case- the coupons are literally digital- ridiculous & such a hassle customers who spend so much $ should not have to deal with! Especially a service rep arguing! I guess he also did not want to give me a car wash as well as I was not asked nor was I given one… Supervisor Elder was no help & nothing he said made any sense! Trying to charge me $209 for them to check out the area they last worked on! Not ever spending one more dollar here & these negative experiences will also influence my decision to not buy another Subaru since no quality service is provided nor are customers cared about in any way. Manager of Operations- please contact me as I would like to further file a complaint about my experiences in your service department.

Feb 13, 2025 · Carly Bonnell

Scheduled a service on a Saturday, was given the option to wait until car was done. I reviewed and confirmed my appointment on Friday and clearly said I would be waiting. I get there Saturday morning only to find out they don’t have any techs to work on my car until Monday and they won’t be providing a loaner car. The waiting room is way too small and not enough seats for the amount of appointments they make. Also the employees keep taking all the snacks and soda in the waiting room that I thought are for customers. I guess they just use it as their own refrigerator.

Oct 19, 2024 · Liber Skull

Tried to charge $1300 to replace 2 small wires; tried to get me to authorize the changing of my brake pads that weren't necessary; tried to get me to have the rotors spun that had ZERO DAMAGE, but was part of their "scheduled maintenance"; tried to get me to authorize an oil change due to an "oil leak" at the drain plug (oil was changed 2 days before they inspected it), etc. Service Manager tried to make all kinds of excuses, used the copy/paste corporate mantra, and then backed out of our text conversation regarding all this insinuating that I was being rude instead of owning up. Bottom line? In my experience with them, I believe they're nothing but scammers. STAY AWAY FROM THEM OR YOU'LL LIKELY GET RIPPED OFF IF YOU DON'T KNOW ANYTHING ABOUT CARS!!

Jan 05, 2025 · Thomas Gustafson

For a first time service, the partner and I were impressed. The new staff member that helped us was attentive and surpassed her own tasks when our attendant couldn't see us due to other guests, so she stepped in and took care of us. Throughout the entire check-in process, she let us know what she was doing and what to expect while we waited. I wish she had a name tag! 😭 You were great! Even more impressive was the video they sent of your car and the different areas addressed in the service. It made me interested in learning more about the workings of my car. 💜 The service was quick, we should have waited at the dealership versus walk away for lunch. I should add they have continued text service with you while the car is being serviced. Highly recommend.

Aug 07, 2024 · Stephanie Crawford

Brought my Suburu in for maintenance, and the service was quick and easy, cannot thank Lee enough for the top notch customer service. Highly recommend Lee and team here!!

Feb 07, 2025 · Ruth Frost

Avoid this dealership at all costs, terrible experience from when I bought a used car from them with a radiator leak and oil pan leaking to now trying to get warranty repairs. I purchased a bmw from this dealership and was told by my sales advisor I’d be able to use my extended warranty at any bmw facility. First 2 times using the warranty I had no issues getting repairs done at bmw, after that nothing but issues trying to get repairs approved due to this dealership refusing work to be done at the manufacturer dealership. So I gave them a chance with the most recent repair I needed with an oil leak and fuel leak, I brought it in but technician did not spot the very common oil leak that can cause the belt to slip and be pulled into the crank seal destroying the engine. But the fuel leak did get spotted so I got the repair done, after a month and a half I got the car back and drove 28 miles back to my city where I pumped gas only to look at the ground and see all my gas had leaked onto the floor. I called the dealership and they said they couldn’t tow my vehicle leaking gas back to the dealership and requested I drive it back… so I did and another 2 months passed and I finally got my car back. Almost forgot about my oil leak until I heard my new pulleys and belt I had put in prior to going in for repairs clunking around covered in oil. So now I have zero trust in this dealership and tried to see if they’d release the contract to bmw with no luck. Spoke to Eric Kelley the service manager of this dealership, who listened to what the warranty company told me as far as getting repairs at the manufacturer and knew the problems I have already had with his dealership. He simply stated he understood what the contract said but would not agree to release the vehicle, just stay away from this dealership seems like they want money from the warranty company but can’t have used car technicians perform multi point inspections or repairs correctly. Don’t even want to get started as far trying to speak to your advisor or a manager.

Mar 12, 2025 · Manuel ramirez