Hello Mazda of Temecula Service & Parts

I’ve been here a few times now and the service is fantastic! Super quick and easy. Staff if very friendly. I always schedule my appointments with the automated message via phone. I enjoy bringing my car here.

Apr 18, 2024 · Rebecca Castro

Drew was my service advisor and I could not be more pleased with his service. He explained to me in detail what the recommendations for my vehicles were for and how important that they were addressed but at the same time he was not pushy. As a result I have already booked my return appointment. Great guy and it was nice to talk to him about baseball he is kind of a baseball nerd.

Nov 03, 2022 · Rey Dalisay

**READ AND BEWARE** If you want damage done to the car you love EVERYTIME it’s dropped off due to the technicians and/or mechanics being careless with YOUR vehicle. Step right up! Hello Mazda Temecula has got you covered. I’ve had my car for about 5 months. And let me tell you, I don’t even want it anymore. From scratches on the car, to scratches on the wheel, to curb rash on the wheel, to not putting the wind shield wipers in maintenance mode so when they check my wind shield wipers it scratches the edge of my hood and tears the paint away… The list goes on, and that’s not being dramatic. Originally I had a bubble in my tire, which I had to replace due to it being a hazard. I arrived to pick the car up, I checked the tire and wheel, it had perfectly rounded scratches all around the wheel, as if something was stuck under the tool they used to put the tire back on. I said, “How would I have perfectly scratched my whole wheel?” Tabitha said they’ll buff it out. Perfect, I picked up the car again and they literally did not do anything to it, looks the exact same. I took pictures too, no difference. During this time, when my tire was replaced the alignment was still off, and apparently they realigned it after changing the tire. So I go back and they had me pay for a whole new strut, which should fix the issue. Great! Now MY 3 WEEK OLD CAR will be good as new. Nope, I doubt the strut was even damaged originally because what do you know, the alignment was the exact same as it was in the beginning. As if they didn’t even realign it after stating it was on paper. So I bring it back for the 4th time in the matter of the first month of owning the car, and guess what, they ACTUALLY, kinda aligned it, (didn’t just say they did), after all that wasted time and money, that’s what it took to get my car to not sway AS bad, (could be better) in the first month and a half of owning it. I’ll bet that I didn’t even have to pay $630 for a new strut, all I needed was a proper alignment. And on-top of that, they tried to charge me extra for the strut before I told them that wasn’t the quote agreed upon (with proof of course), so of course she changed it. It’s like, really? There’s more don’t worry! So I bring my car in for a knock it makes at 1250ish rpms, they tell me it’s normal, I’m sure. Then, I get a text from Tabitha saying, there’s ANOTHER “mark” on my wheel. Wow! Awesome! I ask well is it from the curb or something similar? She tells me no. I go pick up the car and it is most definitely from a curb. I’m in utter shock because I didn’t do that. Keep in mind, this is around the 2 month mark of having the car that I’VE MAYBE driven for 2 weeks. So she tells me she’ll talk to whoever she needs to talk to, to see if I can get a new wheel. Thank goodness for cameras. I decided before I take my car in for something wheel related or not, I should take pictures… JUST in case. Good thing I did, because pictures don’t lie. If the careless techs didn’t damage my wheel a second time, I would have been left with a scratched wheel. So… thank you for damaging my car a second time? Fast forward a couple weeks later, now my pedal decided to make a crunch noise when it’s released. I go drive around with Javier, while he’s driving he tells me it’s his foot making the noise. I’m like, you got to be kidding me. **I’m not here to waste time either** After a few more tests, he starts to finally say yeah doesn’t seem like that noise is normal. So we get back to the dealership, and we talk to Drew! Now Drew told me multiple times it’s unheard of a car this new to have these problems. Thanks Drew for trying to gas light me, the mechanic told Drew they are going to look at it more. What do you know! My pedal was faulty and it was replaced, no more noise, perfect! What got me to sit down and waste more of my time to help YOU not waste YOUR time, is the damage from the wind shield wiper blade tearing off the paint. EVERYTIME, I have taken my car to Hello Mazda of Temecula, there is ALWAYS another problem with my car. Go elsewhere.

Sep 07, 2023 · Keith Klimczak

One of the best dealerships in town. I leased a car from them years ago, and today I bought a car from them. They have always been very courteous, diligent and professional. Their purchasing process was relatively fast and smooth. I highly recommend this dealership.

Jul 11, 2022 · Virginia Earl

If you are not in a hurry or you don't need a running car for a few weeks, this place is fine. The last couple of times I needed my car to go in because it wasn't running correctly, they gave me appointments either 2 or 3 weeks out. Carlsbad is a bit further, but they get me in within a day or 2 at most.

Nov 10, 2022 · Celia mosher

Going in for service for my CX-5 or my Wife's CX-5 couldn't be any easier because Jason takes extremely good care of us in the service department. It is important to trust the people that are caring for your vehicles. Jason is honest and sincere and just a very nice guy. Ask for him when you need your Mazda serviced. Tell him Brad & Wi sent you

Mar 22, 2025 · Brad Noggle

I can't get a hold of anyone to help with my Daughters Mazda 3 to fix AC Blower issues! Keep getting the run around

Mar 03, 2025 · Paul B