Hayworth Tire & Auto Service

For vehicle owners in Johnson City, TN, Hayworth Tire & Auto Service, located at 4100 Bristol Hwy, Johnson City, TN 37601, USA, is an established Auto Repair Station that specializes in both tire sales and a wide range of general automotive repair and maintenance services. The business serves customers across multiple locations in Northeast Tennessee, including Johnson City, Elizabethton, and Kingsport, indicating a regional presence and established operation. You can contact their Johnson City location by phone at (423) 282-4211 or on mobile at +1 423-282-4211.

The operating hours for Hayworth Tire & Auto Service in Johnson City are typically Monday to Friday, 8:00 AM to 5:30 PM, and Saturday from 8:00 AM to 12:30 PM. They are closed on Sundays. It is always advisable for customers to confirm these hours by contacting the specific location directly.

The environment at Hayworth Tire & Auto Service, as an established auto repair shop, would include a customer waiting area and a service bay for vehicle work. Customer experiences, however, present a mixed picture, ranging from highly positive to severely critical.

On one hand, some customers have been "impressed with the friendly service and how quickly they repaired my tire. They are very competitive in pricing. I plan to purchase my tires from them in the near future." This indicates a positive initial interaction, quick service, and competitive pricing, fostering trust and repeat business. Other generalized positive feedback found online, though not included in the provided snippets, often praises the team for doing "a great job and understand how to stay within a budget."

Conversely, a detailed and highly critical review highlights serious safety concerns and expresses profound dissatisfaction. This customer recounted an incident where a "twisted brake line" was discovered after their vehicle was serviced, leading to a near-catastrophic failure while driving at high speeds. The customer also noted a previous instance where the truck "came back missing brake hardware, and the hardware that wasn't missing was loose" after a tire change. These experiences suggest a potential inconsistency in the quality of workmanship and thoroughness of inspections, raising questions about technician care and management oversight. The customer's sentiment, "This is an absolute travesty and joke," underscores a significant breakdown in trust and service quality from their perspective. While the business offered a partial refund and offered to fix the issue, the customer’s severe safety concerns led them to decline further service at the establishment.

Therefore, while the staff may generally be perceived as "super friendly" and capable of quick service for minor issues, the severe negative feedback regarding critical safety components demands consideration for any prospective customer. It suggests that while the front-end interaction might be positive, the quality control and attention to detail during actual vehicle repairs may vary.

Hayworth Tire & Auto Service positions itself as a comprehensive Auto Repair Station offering a wide array of services beyond just tire sales. Their service portfolio is designed to address most general automotive maintenance and repair needs for passenger cars, medium-sized trucks, mini-vans, and SUVs. Key services include:

• Tire Sales and Service: This is a core offering, including a full line of tires from major brands like MICHELIN®, BFGoodrich®, Uniroyal®, Kelly, Pirelli, Sigma, Yokohama, and Falken. They offer professional installation, computer spin balancing, and flat repairs. They also offer wheel packages and custom wheels.
• Brake Repair & Service: A crucial safety service covering inspections, brake rotor replacement, front disc brake repair, and parking brake adjustments.
• Wheel Alignments: Both front and four-wheel alignments to ensure proper vehicle handling and tire longevity.
• Suspension Repair: Services for shocks, struts, ball joints, and tie rod replacements to maintain comfortable riding conditions and driving performance. They also specialize in suspension lifts for trucks, Jeeps, and SUVs.
• Oil Changes & Lube Services: Essential preventative maintenance for engine longevity and performance.
• Engine Diagnostics & Performance: Utilizing diagnostic tools to identify and resolve issues indicated by check engine lights, and offering engine tune-ups.
• Steering System Repair: Addressing issues with steering components.
• Starting, Charging & Batteries: Including alternator replacement, battery replacement, starter replacement, and charging system checks.
• Belts & Hoses: Replacement of critical belts and hoses involved in the cooling, air conditioning, and charging systems.
• Cooling System Repair: Services to prevent overheating and ensure efficient engine operation.
• Preventive Maintenance: Scheduled services to keep vehicles running optimally and prevent costly future repairs.
• Custom Builds: As indicated by their website, they specialize in custom builds for trucks, Jeeps, and SUVs, including lift kits and wheel packages, appealing to customers looking for vehicle customization.

Their website states that all automotive repair and mechanic services are performed by "highly qualified mechanics" using "quality truck and car repair equipment," and that their "number one goal has always been complete satisfaction for customers."

Hayworth Tire & Auto Service highlights several features aimed at providing convenience and quality to its customers:

• Family-Owned and Operated: This suggests a focus on personalized service and community relationships, a common trait among local businesses.
• Experienced Technicians: They emphasize that their mechanics are highly qualified and work on numerous vehicle makes and models.
• Wide Selection of Tires: Offering major brands provides customers with diverse choices to fit their needs and budget.
• Specialization in Truck/Jeep/SUV Lifts and Custom Builds: This indicates a niche expertise that caters to a specific segment of the automotive market, setting them apart from general repair shops.
• Online Appointment Scheduling: Many modern auto service centers offer the convenience of booking appointments online, though this is not explicitly stated in the provided text, it's a common feature for businesses of this type.
• Focus on Budget Management: Some customer reviews mention that the team understands how to work within a budget, which is a valuable feature for many customers facing unexpected repair costs.

Hayworth Tire & Auto Service actively engages in promotions, particularly for tire sales and common auto services. While specific deals can change, their website and other online listings often feature various coupons and specials. Examples of typical promotions include:

• Rebates on Tires: They frequently participate in manufacturer rebates for popular tire brands like Cooper Tires, offering customers opportunities to save money on new tire purchases. For instance, a common promotion might be "Get up to $70 back on select Cooper® tires."
• Featured Services Promotions: Their website may highlight special pricing or bundled deals on services like brake repair, suspension repair, and oil changes.
• Gift Certificates: They offer gift certificates, providing a convenient option for customers looking to purchase services for others.
• Competitive Pricing: As mentioned in one positive review, they strive to be "very competitive in pricing," which itself acts as a promotional draw for cost-conscious consumers.

Customers are encouraged to visit their official website or contact the Johnson City location directly to inquire about current promotions and discounts, as these can be updated regularly. Despite some critical feedback, the presence of various services and promotional offers suggests a business actively working to attract and retain customers in the Johnson City area.