Hayes Auto Services

Welcome to Hayes Auto Services, an Auto Repair Station located at 1789 N County Rd 25A, Troy, OH 45373, USA. Hayes Auto Services offers a range of automotive repair and maintenance services to the local community. You can reach them at (937) 335-5840 or their mobile line at +1 937-335-5840.

As a local Auto Repair Station, Hayes Auto Services aims to provide essential vehicle services to the residents of Troy, Ohio, and the surrounding areas. However, a review of the available online feedback reveals a stark contrast in customer experiences, indicating a need for a balanced and objective introduction to potential users.

One customer reported a severely negative experience following a timing belt replacement. According to this review, the vehicle, which was supposedly running fine prior to the service, exhibited significant issues upon pickup, including poor driving performance, a loud new noise, and an engine leak. The customer also described rude service when attempting to address these issues and expressed frustration when the shop allegedly refused to take responsibility or offer solutions, even after a subsequent visit where a new rear main seal leak (which the customer claims was not present before) was diagnosed as something they do not repair. This negative account culminates in a strong warning against using Hayes Auto Services and mentions the filing of a complaint with the Better Business Bureau and plans for legal action.

In stark contrast to this negative experience, several other customers have shared positive feedback about Hayes Auto Services. One reviewer specifically praised Melissa, who handles booking appointments, for being "very friendly, sweet, reliable, and honest." This customer also noted Melissa's thoroughness and the assurance she provides.

Further positive comments highlight the "reasonable and honest" pricing, with one reviewer stating that their prices are "not too expensive at all!" These customers also commend the honesty and integrity of the business, emphasizing their trustworthiness and the quality of the work performed. One reviewer explicitly stated, "I can trust them with the work they have done and I will be taking my car here if there are any other issues."

Another highly recommends Hayes Auto Services, citing their "good and honest" reputation and business practices, "amazing" work ethic, and "beyond fair and the cheapest" pricing for car repairs. This reviewer also appreciated the proactive communication regarding pricing before work commences, allowing them to be prepared and avoid unexpected costs.

Considering these divergent experiences, it is crucial to present a balanced view of Hayes Auto Services as an Auto Repair Station. Features and potential services, based on the positive feedback and general expectations for such a business, may include:

• Timing Belt Replacement: As indicated by the negative review, this service is offered, although the outcome reported by that customer was highly unsatisfactory.
• General Vehicle Maintenance: While not explicitly detailed, it is implied that routine maintenance services are available, given that customers have taken their cars there "more than once" for unspecified work.
• Brake Services: Not directly mentioned, but typically a standard offering at auto repair stations.
• Oil Changes and Fluid Services: Likely provided as part of general maintenance.
• Engine Diagnostics and Repair: The timing belt replacement falls under engine-related services, suggesting they handle such work.
• Transmission Services: Not specifically mentioned in the reviews.
• Steering and Suspension Services: Not specifically mentioned in the reviews.
• Exhaust System Services: Not specifically mentioned in the reviews.
• Friendly Staff (Specifically Melissa): Multiple positive reviews highlight the positive interactions with at least one staff member.
• Honest Pricing: Several reviewers commend the reasonable and honest prices charged for the work.
• Transparent Communication: At least one reviewer appreciated being informed of prices before work began.

The environment of Hayes Auto Services is not explicitly described in the reviews. However, the positive comments about the friendliness and honesty of the staff suggest a customer-oriented approach. The negative review, on the other hand, paints a picture of unsatisfactory communication and a lack of willingness to resolve issues in one particular instance. Potential customers may wish to consider these contrasting perspectives when evaluating the overall environment and customer service approach of Hayes Auto Services.

Promotional information is not directly available in the provided reviews. Auto Repair Stations often attract customers through word-of-mouth, local advertising, and sometimes special offers for services like oil changes or seasonal maintenance checks. Given the mixed feedback, any potential promotional efforts would need to be weighed against the reported negative experience by one customer.

In conclusion, Hayes Auto Services in Troy, OH, presents a complex picture based on the available customer reviews. While several customers praise the friendly staff (particularly Melissa), honest pricing, and quality of work, one customer reported a severely negative experience with a timing belt replacement that allegedly resulted in significant new vehicle problems and unsatisfactory customer service. Potential local users should be aware of these contrasting experiences when considering Hayes Auto Services for their vehicle maintenance and repair needs. It may be prudent to seek further information or clarification regarding specific services and their policies on addressing potential issues that may arise post-repair.