Great Lakes Hyundai of Dublin Service Department

I received excellent service here. I had never bought a new car before but the people here made me feel at ease and not pushed into anything at all. I worked Craig in sales and he really helped with any questions I had and was patient with me as we worked through the process. Thank you to everyone who helped me get a new car that I love.

Dec 29, 2023 · Heather McMahon

Mixed review at the moment drove over an hour bought 2 new cars and financing took 4 hours…. Took new car after 2 weeks of being out of alignment back and the sales manager gave me a hard time. Service department seemed nice….

Jul 20, 2024 · Nathan Haviza

I have been driving over 40 years and I have spent so much on maintenance over the seven years than all other vehicles combined. Do not buy the Hyundai or Kia cars. Every other service appointment results in an alignment even though I drive quite slow over bumps. Avoid these brands if you can. The worst ever!! I previously spent over $2,000 on recent repairs and the car is driving much worse and the transmission now seems to be having issues. Do not buy or have service done at this location!!!

Dec 28, 2024 · Trent Black

I would never go to this service center ever again, in life. The customer service is horrific, the communication is non-existent. The funny part now is I made a review already, looks like that was deleted. I never received a follow up, so they know they were wrong and just didn’t care to reach out to at least hear my feedback. If they can’t own up to their lack of service, they can’t be trusted. If you value your car, please don’t take it there. It will not be in good hands.

Oct 03, 2024 · Djeinaba Diallo

Visited the service center yesterday to get the software update for a safety recall. I had the appointment booked a week ago. I got the reminder one day before the appointment which is really nice especially because people may forget the date or time. I was greeted by Mark. I have visited so many service centers in the past and I have interacted with so many service personnel but to be honest I have never seen such an amazing person in my life. From the beginning till the end I didn't see his speed or enthusiasm or passion or professionalism go down even 1%. What an amazing person? He is so dedicated and passionate about his job. He wanted to make sure that I left the service center with complete satisfaction. In the future I would certainly ask for Mark whenever I book an appointment for service. Keep up your amazing service. Hats off to you. He is truly an amazing asset for the Great Lakes Hyundai of Dublin.

Aug 17, 2024 · Nataraj R

Do not take your car there, especially if it is part of a recall. The service advisor put in for a goodwill engine replace instead of a recall replacement. Then I had to deal with Hyundai customer service for 2 months because of the service advisor’s mistake (that he refused to correct). I ended up going to a different dealership and had no issues.

Apr 26, 2025 · Alexis Crowe

I've been struggling with an engine issue for months. The service team here went o bat for me and worked hard to get my engine replaced under warranty. They did a great job. It's running like new now! A special shout out to Mark in the service department. He really went above and beyond.

Mar 10, 2025 · Jen Routte

Purchased our business vehicle from Laura, she was absolutely amazing! Great customer service and dealership was willing to work a deal for us!

Apr 29, 2025 · Paiola Boutique