Gilland Body Shop

In our ongoing exploration of local points of interest that cater to automotive needs, we focus on Gilland Body Shop, situated at 416 Carrie Ave NW, New Philadelphia, OH 44663, USA. While listed as a point of interest, the name clearly indicates its specialization within the broader category of Auto Repair Stations, specifically in the realm of auto body repair and painting. This introduction aims to provide local users with a detailed overview of what Gilland Body Shop potentially offers, drawing insights from available customer reviews to present an objective perspective on their services and overall experience.

Details about the specific environment of Gilland Body Shop are not provided in the available information. Typically, an auto body shop encompasses a workshop equipped for collision repair, dent removal, body panel replacement, and painting. This would include areas for vehicle assessment, frame straightening (if applicable), bodywork, sanding, priming, painting in a controlled environment (paint booth), and final finishing. There might also be a customer reception area for consultations, estimates, and vehicle drop-off and pick-up. Without explicit details, local users can generally expect a functional automotive repair facility tailored to bodywork and painting services.

The primary services offered by Gilland Body Shop, as suggested by its name and supported by customer reviews, center around auto body repair and painting. One positive review highlights a comprehensive range of services performed, including the replacement of both headlights and mirrors, along with the complete refinishing and painting of the front and rear bumpers, mirrors, and hood. Notably, the customer praised their ability to perfectly match a challenging "diamond pearl white" car color, indicating a high level of skill and attention to detail in their painting services. This suggests that Gilland Body Shop is equipped to handle various bodywork needs, from minor replacements to significant refinishing projects, with a focus on achieving accurate color matching.

However, a contrasting negative review details a significantly different experience. This customer reported a prolonged repair process for a fender and headlight assembly replacement, along with painting and blending. The review describes multiple instances of the vehicle being returned with incomplete or poorly executed work, including issues such as an unblended hood, runs in the paint, buffer swirls, orange peel, and overspray. The customer expressed dissatisfaction with the quality of the paintwork, labeling it as indicative of a "novice" painter, citing problems like sags, dirt in the paint, and fisheye due to poor preparation. This negative feedback raises concerns about the consistency and quality of the body shop's work, particularly in painting and finishing.

Features of Gilland Body Shop, based on the positive review, could include a skilled team capable of handling complex paint jobs and delivering results that exceed expectations. The "above and beyond" comment suggests a commitment to thorough service and customer satisfaction, at least in some instances. The mention of "Wes and staff" indicates a team-oriented approach to service. However, the negative review paints a different picture, suggesting potential issues with quality control, attention to detail, and possibly communication, as the customer reported the owner, Wes, never contacted them to discuss the problems.

The provision of a rental car for a couple of days, as mentioned in the negative review, could be considered a feature aimed at customer convenience during repair delays. However, the reviewer only credited this with a single star due to the overall negative experience. This suggests that while they may offer some customer service amenities, they might not always compensate for shortcomings in the actual repair work.

Currently, there is no information available regarding specific promotional offers at Gilland Body Shop. Auto body shops may occasionally offer discounts on certain services, seasonal specials, or deals related to insurance claims. Local users interested in potential promotions should contact Gilland Body Shop directly at (330) 440-7011 or +1 330-440-7011 to inquire.

In conclusion, Gilland Body Shop in New Philadelphia, OH, appears to specialize in auto body repair and painting services. While one customer review praises their excellent work, particularly in color matching and overall service, another review details significant issues with the quality of paintwork and the overall repair process. This conflicting feedback suggests a potential inconsistency in their service delivery. Local users considering Gilland Body Shop should carefully weigh these experiences. It might be beneficial to seek further references or request to see examples of their work before entrusting them with their vehicle, especially for complex bodywork and painting.

For local residents in need of auto body repair or painting, contacting Gilland Body Shop at the provided phone numbers is the next step to gather more information. Inquire about their specific services, request an estimate for your required work, and perhaps ask about their quality assurance processes. Considering the mixed reviews, a thorough consultation and clear communication of expectations will be crucial in making an informed decision about whether Gilland Body Shop is the right choice for your auto body needs.