Advanced Auto Glass Inc

For vehicle owners in New Philadelphia, Ohio, seeking solutions for damaged auto glass, Advanced Auto Glass Inc is a local service provider specializing in this niche. Located at 1136 W High Ave, New Philadelphia, OH 44663, USA, this business operates within the "Auto Repair Stations" platform category, signifying its role in vehicle maintenance and repair, specifically concerning glass components. While no phone numbers were provided in the prompt, their physical address suggests a local presence for in-person consultations and services.

Advanced Auto Glass Inc focuses on the critical aspect of vehicle safety and integrity related to its glass. Windshields, side windows, and rear glass are essential not only for visibility but also for the structural strength of a vehicle. As such, businesses in this category are tasked with precise and reliable installations and repairs to ensure driver and passenger safety.

As a specialized auto glass service provider, Advanced Auto Glass Inc would typically operate from a dedicated facility equipped for glass repair and replacement. The environment is generally a professional workshop setting designed to handle vehicles safely and efficiently. This would likely include:

• Service Bays: Enclosed areas where vehicles can be worked on, protecting them from elements and providing a controlled environment for precise glass installation.
• Specialized Tools and Equipment: Tools for removing old glass, preparing vehicle frames, installing new glass, and applying sealants. This also includes equipment for handling large, heavy windshields.
• Glass Storage: A secure area for storing various types and sizes of auto glass, protecting them from damage.
• Waiting Area: A space for customers to wait comfortably while their vehicle is being serviced.
• Mobile Service Capabilities (Implied): One review mentioned technicians waiting in a parking lot, suggesting that Advanced Auto Glass Inc may offer mobile services, where technicians travel to the customer's location for convenience. If this is the case, their operational "environment" extends to the customer's chosen location, requiring well-equipped service vans.

The atmosphere would typically be focused on the meticulous nature of auto glass work, which demands precision and attention to detail to prevent leaks or structural issues. Customer interactions, as seen in reviews, can vary, impacting the perceived atmosphere.

Advanced Auto Glass Inc primarily offers services related to the repair and replacement of vehicle glass. While specific details about every service are not provided, common offerings for an auto glass specialist include:

• Windshield Replacement: This is often the most common service, involving the removal of a damaged windshield and the installation of a new one, adhering to safety standards for proper sealing and structural integrity.
• Windshield Repair (Chip Repair): For minor chips and cracks, often referred to as "dings" or "stars," repair services can prevent further damage and restore clarity without a full replacement.
• Side and Rear Window Replacement: Repairing or replacing glass in vehicle doors and rear windows.
• Mobile Auto Glass Service: As suggested by a customer review, they likely offer the convenience of technicians coming to the customer's home or workplace to perform glass repairs or replacements.
• ADAS Calibration (Potential): Modern vehicles often have Advanced Driver-Assistance Systems (ADAS) that rely on cameras and sensors mounted on the windshield. After a windshield replacement, these systems often require recalibration. While not explicitly stated, a reputable auto glass company today would typically offer or facilitate this crucial service.

In terms of "goods for sale," the primary "goods" provided are the auto glass components themselves (windshields, side glass, rear glass). They are an integral part of the service provided, rather than being sold as standalone retail items for DIY installation.

Based on the available information and customer feedback, several features characterize Advanced Auto Glass Inc:

• Specialization in Auto Glass: Their sole focus on auto glass indicates a specialized skill set and equipment dedicated to this specific area of auto repair.
• Service-Oriented Business: As a service provider, their core offering is the labor and expertise required for glass repair and replacement, rather than just selling parts.
• Mobile Service Option (Implied): The review mentioning technicians waiting by a house suggests a mobile service, which offers significant convenience to customers who cannot or prefer not to drive to a shop.
• Customer Service Variability: This is a crucial feature based on the provided reviews. One review highlights "extremely nice and courteous men" who "did good work." Conversely, another review describes "HORRIBLE service," involving arguments over non-factory components and issues with workmanship (leaking windshield) that required additional travel and time for the customer. This disparity indicates inconsistent customer experiences, with a strong potential for dissatisfaction if issues arise.
• Responsibility for Rectification (Mixed): While one customer had to drive a significant distance (to North Canton) to get a botched job fixed, the company did eventually attempt to correct their error by having a "better" technician address the issue. This demonstrates an eventual, albeit inconvenient, commitment to resolving problems.

No explicit promotional information, such as discounts or special offers, is provided in the given text for Advanced Auto Glass Inc. However, businesses in the auto glass industry often engage in standard promotional activities, which might include:

• Insurance Claim Assistance: Many auto glass companies work directly with insurance providers, promoting their ability to handle claims seamlessly for customers. This often involves waiving deductibles or providing simplified billing.
• Fleet Services: Offering discounted rates or priority service for businesses with multiple vehicles.
• Guarantees/Warranties: Providing warranties on their workmanship or on the glass itself, which can be a strong selling point for customer confidence.
• Online Booking/Quotes: Facilitating easy online scheduling or instant quotes for services.

However, it is important for prospective customers to weigh the conflicting customer reviews carefully. While some experiences highlight friendly service and good work, others point to significant service quality issues, requiring considerable effort on the customer's part to resolve. For anyone considering Advanced Auto Glass Inc in New Philadelphia, it would be advisable to clearly communicate all specific requirements, including the reinstallation of non-factory components, and to confirm details of the service and any guarantees beforehand. In cases of repair or replacement, it may also be prudent to confirm the expected quality of the seal and workmanship upon completion.