Rize Auto LLC

Rize Auto LLC, with addresses at 211 S Broadway St and 1266 W High Ave, New Philadelphia, OH 44663, USA, operates within the "Auto Repair Stations" platform category, though the provided customer reviews indicate it functions prominently as a **used car dealership** that also provides **auto repair services**. This dual role means they are involved in both the sale of pre-owned vehicles and the subsequent maintenance and repair of these, or other, vehicles. For local users in New Philadelphia and the surrounding Tuscarawas County, Rize Auto LLC aims to be a resource for acquiring a vehicle and addressing its mechanical needs.

The environment at Rize Auto LLC, as depicted through customer experiences, appears to be a point of considerable contention. While one review speaks positively of "good people who will try to help you get into a car you can afford," suggesting an initial welcoming and customer-focused approach, another review paints a picture of extreme dissatisfaction and frustration. The negative review describes a "complete nightmare from the very beginning," indicating an environment where promises regarding vehicle reliability and safety were reportedly not met. The loaner vehicle issue, with "threads showing out of the rear tire," and the recurring problems with the purchased Volvo, suggest potential issues with vehicle preparation and safety checks. Furthermore, the report of "ashes from a cigarette on my door Inside" when the vehicle was in service points to a lack of professional care for customers' property. This contrasting feedback makes it difficult to paint a singular picture of the environment; it suggests that experiences can vary dramatically, from seemingly helpful and accommodating to deeply problematic and disappointing, particularly concerning vehicle safety and shop practices.

Rize Auto LLC offers two primary categories of services: **used vehicle sales** and **auto repair**. In terms of vehicle sales, they aim to help customers find cars that meet their needs and budget, including offering "affordable monthly payments" and working with individuals on financing. The example of the "2010 Ford Fusion" and the "2013 Ford Focus" indicates they deal in a range of mainstream used vehicles. For their auto repair services, they undertake mechanical work to address vehicle issues. Specific repair instances mentioned include addressing a "transmission stutter" on a Ford Focus and diagnosing and attempting to fix "starting issues" and an "electrical problem" (addressed with a "toggle switch for the heater") on a Volvo XC90. Another positive review highlights an instance where they "fixed it immediantly the same day for free" when a newly purchased car was found to be "leaking gas," demonstrating a willingness to address immediate post-sale issues. They also appear to perform general diagnostics and part replacements, as indicated by the Volvo needing a "starter" and "waiting on a part."

The features of Rize Auto LLC, based on the provided information, are complex and present a mixed bag. One notable feature is their stated aim to help customers with **financing, particularly for those who need "affordable monthly payments,"** suggesting a focus on accessibility for a wider range of buyers. They also appear to have a policy of providing **loaner vehicles** when a purchased car requires significant repair, which, despite the safety concerns raised in one review, is a service not all dealerships or repair shops offer. Their ability to **address immediate post-sale defects quickly and without charge**, as seen with the gas leak, is a positive feature indicating accountability in certain situations. However, several concerning features are also highlighted. A significant concern is the **reported lack of thorough inspection and reliability assurances** for vehicles sold, exemplified by the Ford Focus's transmission issues and the Volvo's recurring starting problems. The **safety of loaner vehicles** is also a critical feature, with the exposed tire threads being a major red flag. **Inconsistent and poor customer service** appears to be a feature, with reports of "no response" to critical safety concerns and a general feeling of being "brushed off" or "lied to." The unprofessional act of **smoking cigarettes inside a customer's vehicle** while in service is a serious negative feature that speaks to a disregard for customer property and professional conduct. Lastly, the reported lack of a tow vehicle and the expectation for the customer to arrange towing when their car breaks down, especially after repeated failed repairs, highlights a deficiency in comprehensive support services.

Regarding promotional information, Rize Auto LLC's primary promotion, implicitly, is its **commitment to helping customers get into an affordable vehicle**. The positive review directly states, "Really good people who will try to help you get into a car you can afford!" This focus on accessible car ownership and financing options serves as their main draw. The instance of fixing the gas leak immediately and for free also functions as a strong promotional point, demonstrating a willingness to stand by their sales in certain circumstances and provide prompt service. However, specific, ongoing promotional campaigns like seasonal discounts on services or explicit deals on vehicle purchases are not detailed in the provided information. Given the nature of their business as a used car dealership and repair shop, potential promotions could include:

• Special financing rates for qualified buyers.
• Discounts on certain used car models.
• Service packages for newly purchased vehicles.
• Referral programs for existing customers.
• Seasonal maintenance specials in their repair shop.

In conclusion, Rize Auto LLC in New Philadelphia, OH, operates as both a used car dealership and an auto repair station. While one customer experienced a positive outcome regarding an immediate repair and affordable financing, another detailed a series of significant issues, including serious safety concerns with vehicles sold and provided as loaners, recurring mechanical failures after repairs, and perceived poor customer service and unprofessional conduct. These contrasting experiences indicate that while they may aim to offer affordable vehicle options and some repair services, the consistency and quality of these services, particularly regarding vehicle reliability and customer care, may be highly variable. Individuals considering doing business with Rize Auto LLC should proceed with caution and thorough due diligence, balancing the potential for affordability with the reported significant concerns.