E & T Tire & Brake

E & T Tire & Brake, located at 602 W High Ave, New Philadelphia, OH 44663, USA, operates as a reputable "Auto Repair Station" within the New Philadelphia community. Known for its commitment to customer satisfaction, fair pricing, and quality workmanship, E & T Tire & Brake is a trusted destination for a wide range of vehicle services, particularly focusing on tires and brakes. You can reach them by phone at (330) 365-9210 for inquiries or to schedule an appointment.

The environment at E & T Tire & Brake is consistently described as pleasant and customer-friendly. Customers highlight the ease of dealing with the staff, indicating a welcoming and approachable atmosphere. A significant aspect of their customer experience is their commitment to transparent communication. Reviewers praise how the team "explained in detail and showed me why he couldn't do it in current condition" regarding an alignment, and how they "always explain the issues with your vehicle and what needs to be done." This dedication to clarity ensures customers are fully informed about their vehicle's condition and the necessity of any recommended repairs.

The shop fosters a sense of trust, with customers frequently mentioning the fairness of prices and the "fantastic work!" The willingness to "squeeze in for work when I missed my original appointment" demonstrates their accommodating nature and flexibility, which is highly valued by busy individuals. The consistent positive feedback from repeat customers underscores a strong belief in the quality and reliability of the service provided, creating an environment where customers feel confident and well-cared for. This consistent experience cultivates a loyal customer base, and the overall impression is that of a professional and honest local business. The operating hours are generally Monday to Friday from 8:00 AM to 5:00 PM, and Saturday from 8:00 AM to 4:00 PM, providing ample opportunity for service.

As an "Auto Repair Station," E & T Tire & Brake offers a robust suite of services, specializing in critical automotive components but also extending to general vehicle maintenance and repair. Their offerings are designed to keep vehicles running safely and efficiently.

• Tire Services: As indicated by their name, tire services are a primary focus. This includes tire sales, tire installation, tire balancing, and tire repair. They are equipped to handle various tire needs, ensuring proper fitment and performance for safe driving. The mention of an alignment service also ties into their tire expertise, crucial for even tire wear and vehicle handling.
• Brake Services: Another core competency, E & T Tire & Brake provides comprehensive brake inspections, brake pad replacement, rotor services, and overall brake system repairs. Ensuring that a vehicle's braking system is in top condition is paramount for safety, and their experienced technicians perform these services meticulously.
• Wheel Alignment: A critical service for vehicle handling, tire longevity, and fuel efficiency. The detailed explanation provided to customers about alignment issues demonstrates their expertise in this area.
• General Auto Repair and Maintenance: Beyond tires and brakes, the reviews suggest a broader capability for general auto repair and maintenance. While specific examples aren't listed, the phrase "getting your vehicle serviced at this location" implies they handle a range of issues. This typically includes services such as:
  • Oil Changes: Essential for engine health and longevity.
  • Fluid Checks and Exchanges: Including transmission fluid, coolant, power steering fluid, etc.
  • Battery Testing and Replacement: Ensuring reliable starting power.
  • Suspension and Steering Repairs: Addressing issues that affect ride comfort and vehicle control.
  • Engine Diagnostics: Utilizing tools to identify and troubleshoot engine-related problems.
  • Belts and Hoses: Inspection and replacement of critical components.
• Part Sourcing and Sales: While not explicitly a "parts store" in the retail sense, as an auto repair station, they undoubtedly source and provide necessary automotive parts for the repairs and services they perform. Their commitment to fair prices suggests they work to acquire quality parts at reasonable costs for their customers.

E & T Tire & Brake has cultivated a strong reputation in New Philadelphia due to several distinguishing features:

• Transparency and Detailed Explanations: Customers highly value the clear and thorough explanations provided by the staff regarding vehicle issues and necessary repairs. This builds trust and empowers customers to make informed decisions.
• Fair and Honest Pricing: Repeated mentions of "fair prices" and "no unnecessary repair or add-ons" (from a similar T&E review for a different location but suggesting a consistent business philosophy) indicate a commitment to ethical business practices, which is a significant draw for customers.
• Quality of Work: Phrases like "Fantastic work!" and "Great service and work" highlight the high standards of their repairs and maintenance, ensuring long-lasting solutions for vehicle problems.
• Customer Accommodation and Flexibility: The willingness to "squeeze in" a missed appointment demonstrates a strong customer-first approach and flexibility to meet urgent needs, which is greatly appreciated by customers.
• Trustworthy and Professional Staff: The "pleasant to deal with" and informative nature of the staff, including specific positive mentions for Jose (from a similar T&E review for a different location but suggesting consistent customer service quality), creates a reliable and reassuring service experience.
• Repeat Customer Loyalty: The explicit statement "I am a repeat customer and I highly recommend getting your vehicle serviced at this location!" is a powerful testament to their consistent quality and customer satisfaction.
• Specialization in Tires and Brakes: Their name clearly communicates their core expertise, assuring customers that they are specialized in these vital aspects of vehicle care.

While specific, time-limited promotional offers are not detailed in the provided customer reviews, E & T Tire & Brake's most effective "promotional information" is embedded within the consistent feedback about their value, integrity, and excellent service. Their ongoing "promotions" are essentially their core business practices:

• Fair Prices: The repeated mention of "fair prices" serves as a continuous promotion, attracting customers who seek quality service without overpaying.
• Exceptional Workmanship: The "fantastic work!" and "great service and work" are strong endorsements that organically draw in new clients through word-of-mouth.
• Transparent Communication: The promise of detailed explanations and honest assessments is a key benefit promoted through customer experiences, building long-term trust.
• Accommodating Service: The flexibility to "squeeze in" appointments or manage missed ones acts as a practical promotion, demonstrating their commitment to customer convenience.

Additionally, according to external information, E & T Tire & Brake may also offer specific specials such as:

• Oil Change Specials: Including full synthetic and synthetic blend options at competitive prices.
• Brake Specials: Often presented as labor-only discounts, with the requirement to purchase parts through them.
• A/C Performance Tests: Offered at a set price, with additional charges for refrigerant.
• General Repair Service Discounts: Potentially a percentage off total repair costs, with a maximum discount limit.

For local users in New Philadelphia, OH, seeking a trustworthy and fairly priced auto repair station, E & T Tire & Brake positions itself as an excellent choice. To inquire about specific services, current pricing, or any available promotions, it is highly recommended to contact them directly at (330) 365-9210. This will ensure you receive the most accurate and up-to-date information for your vehicle's needs.