First Call Auto Care

First Call Auto Care ico

(278 reviews)

Auto Repair StationsMichiganOakland CountyRoyal OakWoodward Avenue

Oakland County . Michigan

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  • Intro
  • Photos
  • Location
  • Reviews
  • +1 248-301-1988
  • www.firstcallauto.com
  • 29444 Woodward Ave, Royal Oak, MI 48073, USA

Operating Hours

Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed

First Call Auto Care Introduce

First Call Auto Care, located at 29444 Woodward Ave, Royal Oak, MI 48073, USA, stands out as a premier destination for all your vehicle maintenance and repair needs. Operating within the "Auto Repair Stations" category, this establishment is dedicated to providing top-tier service and a wide array of auto parts and solutions for local users. Their commitment to customer satisfaction is evident in every aspect of their operation, from the moment you step through their doors to the completion of your vehicle's service.

Environment and Atmosphere

Upon entering First Call Auto Care, customers are consistently met with a warm and inviting atmosphere. The waiting area is designed to be comfortable and welcoming, ensuring a pleasant experience even while you wait for your vehicle. What truly sets them apart is the meticulous attention to cleanliness, particularly noted in their immaculately maintained restrooms. This dedication to a clean and organized environment reflects their overall professionalism and attention to detail in all their services. The staff contributes significantly to this positive environment, described as incredibly friendly, professional, helpful, and even humorous, fostering a relaxed and trustworthy interaction with customers.

Comprehensive Services Offered

As a full-service "Auto Repair Station," First Call Auto Care offers a comprehensive suite of services designed to address a wide range of automotive needs. Their expertise covers routine maintenance as well as more complex repairs. Some of the key services highlighted by customer experiences include:

  • Oil Changes: Efficient and thorough oil change services are a staple, ensuring your vehicle's engine remains well-lubricated and performs optimally.
  • Tire Services: This includes professional tire installation, balancing, and the fitting of specialized tires, such as snow tires, to enhance vehicle safety and performance in various conditions.
  • General Vehicle Inspections: Detailed inspections are conducted to identify any underlying issues, ensuring proactive maintenance and preventing future problems.
  • Comprehensive Auto Care: Beyond specific services, First Call Auto Care provides holistic auto care, addressing various mechanical needs to keep your vehicle running smoothly.
Distinguishing Features

First Call Auto Care distinguishes itself through several key features that prioritize customer confidence and satisfaction:

  • Transparent and Detailed Communication: A hallmark of their service is the exceptional communication. After a vehicle inspection, customers receive detailed explanations of any identified issues, often accompanied by photos and videos. This visual evidence, coupled with clear, easy-to-understand recommendations, provides complete transparency, allowing customers to fully grasp the necessity of each repair. This practice builds immense trust and confidence in their process.
  • Speed and Efficiency: Despite the thoroughness of their work, First Call Auto Care prides itself on impressively fast turnaround times. They understand the importance of getting your vehicle back on the road quickly without compromising on the quality of the service.
  • Honest and Fair Pricing: Customers consistently praise First Call Auto Care for its transparent and fair pricing. There are no hidden fees or high-pressure sales tactics. The focus is on honest, straightforward service that respects both the customer's vehicle and their budget. This commitment to integrity fosters a sense of trust and value.
  • Skilled and Knowledgeable Staff: The team at First Call Auto Care, including individuals like Chris and Evan who have been specifically mentioned in positive reviews, are highly skilled and knowledgeable. Their expertise ensures that all work is performed to the highest standards.
  • Customer-Centric Approach: The overall experience at First Call Auto Care is deeply customer-centric. From the warm welcome to the genuine concern for customer satisfaction, every interaction is designed to make customers feel valued and respected.
Promotional Information and Customer Endorsements

While specific promotional offers might vary, the consistent positive feedback from customers serves as the most compelling promotion for First Call Auto Care. The recurring themes in reviews highlight:

  • "Exceptional Experience": Many customers describe their visit as truly exceptional, noting the positive atmosphere and professional interactions.
  • "Top-Notch Service": The quality, efficiency, and thoroughness of their work are frequently commended.
  • "Complete Confidence": The transparent communication, including photos and videos of issues, instills complete confidence in their recommendations and repairs.
  • "Earned My Trust Completely": The combination of welcoming atmosphere, skilled staff, fast and reliable work, and exceptional communication consistently leads to customers expressing complete trust in First Call Auto Care.
  • "Highly Recommend": The overwhelming sentiment is one of strong recommendation to anyone seeking honest, high-quality auto care.

For those in Royal Oak, MI, and the surrounding areas, First Call Auto Care offers a reliable and trustworthy option for all auto repair and maintenance needs. Their commitment to transparent practices, fair pricing, and a genuinely welcoming environment makes them a standout choice in the "Auto Repair Stations" category. You can reach them at (248) 301-1988 or +1 248-301-1988 to schedule an appointment or inquire about their services.

First Call Auto Care Photos

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First Call Auto Care Location

First Call Auto Care Customer Reviews

Five Stars – A Truly Exceptional Experience at First Call Auto Care! I can’t say enough good things about my experience with First Call Auto Care. From the moment I stepped inside, I was met with a warm, welcoming environment that immediately set them apart from any other shop I’ve been to. The staff was incredibly friendly, professional, and genuinely made me feel like a valued customer from start to finish. Their service was top-notch—quick, efficient, and thorough. Despite the amount of work my vehicle needed, the turnaround was impressively fast without sacrificing quality. They clearly take pride in what they do, and it shows in the results. What really stood out to me was the transparent, detailed communication. After inspecting my vehicle, they sent me both photos and videos of the issues they found, along with clear, easy-to-understand recommendations. It gave me complete confidence in their process, knowing exactly what was going on and why each repair was necessary. And on top of everything, their pricing was more than fair. No hidden fees, no pressure tactics—just honest, straightforward service that respected both my vehicle and my wallet. Between the welcoming atmosphere, the kind and knowledgeable staff, the fast and reliable work, and the exceptional communication, First Call Auto Care has earned my trust completely. I won’t hesitate to return—and I highly recommend them to anyone looking for honest, high-quality auto care.

Apr 14, 2025 · Edward Smits

I'm very impressed! I needed an oil change and snow tires. Chris got me right in and set up with tough tires. No more sliding around! Evan did an awesome job with the oil change and tire install/balance. He sent detailed pictures explaining what was being done(greatly appreciated). The waiting area was inviting. The bathroom was CLEAN! The crew working were all helpful and funny. Again, I'm impressed and will be back with my auto needs.

Jan 28, 2025 · Stephanie Boyne

Excellent service, love the new location! And I very much appreciate being able to look under my car after service is through! They are very transparent with their findings and provide photo documentation as well. Great experience with my last 2 services, will definitely be a repeat customer!

May 09, 2025 · Reema Habra

This company is fantastic! Great communication, helped me out quickly and professionally. Introduced me to the mechanic so we could look at the situation with my car. I highly recommend this place. They will take care of all of my auto needs going forward!

May 10, 2025 · Rene Riccardi

I had a great experience at this shop. They were able to diagnose my main issue quickly and suggested other fixes that were needed. They were transparent and updated me along the way till the car was fixed. If you are looking for fair prices, great customer service, and great work this is the place for you!

Apr 14, 2025 · Timothy Kosky