Elkins Chevrolet Service & Auto Repair Shop

Elkins Chevrolet Service & Auto Repair Shop, located at 401 Route 73 South, Marlton, NJ 08053, serves as a significant establishment within the "Auto Repair Stations" category, catering to the automotive needs of local users in Marlton and surrounding areas like Cherry Hill and Maple Shade. Customers can contact them via phone at (856) 452-0570 or mobile at +1 856-452-0570. This facility offers a range of services and goods for sale, primarily focusing on Chevrolet vehicles, but also equipped to handle other makes and models.

Elkins Chevrolet aims to provide a welcoming and comfortable environment for its customers. The service center is equipped with a state-of-the-art facility, indicating a commitment to modern automotive repair and diagnostics. For those waiting while their vehicle is serviced, amenities such as a customer lounge are provided, along with complimentary Wi-Fi and beverages. The cleanliness of the facility and the presence of helpful staff are noted in some customer feedback, suggesting an effort to maintain a pleasant waiting experience. For busy customers, Elkins Chevrolet also offers convenient services like early drop-off and late pick-up options, as well as a convenient after-hours dropbox for vehicle service, allowing flexibility for dropping off vehicles day or night.

As a certified Chevrolet service center and auto repair shop, Elkins Chevrolet provides comprehensive services to ensure the longevity and optimal performance of vehicles. Their service department boasts certified expert technicians who are factory-trained and knowledgeable about Chevrolet vehicles. They are also equipped to service all makes and models. The range of services includes, but is not limited to:

• Oil Changes and Filter Services (including full synthetic, semi-synthetic, and diesel options)
• Tire Rotations, Inspection, Pressure Checks, and New Tire Sales
• Brake Service and Replacement (pads/shoes, rotors/drums, master cylinder, calipers, wheel cylinders, fluid changes)
• Battery Testing and Replacement
• Multi-Point Vehicle Inspections, providing a thorough assessment of your vehicle's health with a color-coded key (red for immediate attention, yellow for near future, green for no issues)
• Fuel Injector Service and Fuel System Cleaning Service
• Wiper Blade Replacement
• Transmission Service (fluid changes, inspections, and replacements)
• Wheel Alignment Service (two-wheel and four-wheel)
• HVAC Service (air conditioning, heating, ventilation)
• Engine Air Filter and Cabin Air Filter Replacement
• Coolant Fluid Exchange
• Exhaust System checks
• Check Engine Light Diagnosis

A key aspect of their service is the use of Genuine Chevrolet Parts. They emphasize using the same parts used to build the vehicle, ensuring quality and compatibility. They also have a parts and accessories department, allowing customers to order specific components. For electric vehicle (EV) owners, they have EV-certified dealerships and technicians who undergo additional EV-specific training to maintain EV batteries.

Elkins Chevrolet highlights its commitment to customer service as a core feature. They emphasize having a staff that is friendly, knowledgeable, and professional. One positive customer review mentions, "I only bring my cool 2022 Camaro to Elkins for servicing in the SNJ/Philly metro area. The service team there is very helpful and professional with customers." This suggests that some customers have had positive experiences with the service team's professionalism and willingness to assist.

They offer convenient online service appointment scheduling, allowing customers to easily book maintenance or repair work. The dealership aims to provide a hassle-free experience, as indicated by their customer loyalty program, complimentary shuttle service, and the general availability of certified technicians with over 10 years of experience.

However, it is important to provide a balanced perspective, as customer experiences can vary. A significant negative review highlights serious concerns regarding customer service and vehicle repair: "TERRIBLE CUSTOMER SERVICE!!!! If I could give them no stars I would. Sales department was dismissive, rude, and judgmental when buying my car. The warranty guy will completely belittle you and talk down to you if you say you don’t want to buy the extended warranty. Then two months after I bought it, my 2025 car had a complete malfunction of the body control module. My car has now been in for service FIVE TIMES! The service department is completely dismissive and lacks any sort of quality customer service. Santia was sweet at first but progressively seemed to get more annoyed with me and this last time (fifth) I brought my car for service she could not even look at me. They treat me like it is my fault this brand new car keeps having the same issue that they were unable to fix! Their loaner cars I have gotten are DIRTY with chewed off finger nails. I was made to bring loaner cars back because of mileage constraints (odometer can’t go over 2000 miles) because my car was there in service for 2 months!! And then the next car I got WAS OVER the mileage limit I was told was a requirement for their loaner cars. I got my car back after 2 months and the dealer didn’t even bother to give it a wash or anything. I spoke with Josh Elkins service manager and he told me to call him if I had any more issues with my vehicle since he was “confident” they fixed the issue after the third time. I ran into an issue the next day! I called Josh and he was indifferent, he told me to call roadside assistance and that bringing me a loaner is not something they will do and his workers could come and pick me up so I didn’t have to ride with tow truck “but that’s not something they are going to want to do” were his exact words. I have never had worse customer service from a dealership EVER! My car is now in service for the FIFTH time and I was now told there are no loaner vehicles for me since they are all out to customers waiting on “extended parts” meaning that their whole fleet of loaners are with customers probably ALSO waiting MANY months for their cars to be repaired. I cannot warn you enough to STAY AWAY from this dealership. Take it from me if you care about how you are treated at a dealer or plan to take your car back for service at the dealer, go elsewhere." This review highlights significant inconsistencies in service quality, communication, and the availability and condition of amenities like loaner vehicles. It is important for potential customers to consider the range of experiences reported.

Elkins Chevrolet periodically offers various service and parts specials to provide value to their customers. While specific offers can change, common promotions include:

• Discounts on oil and filter changes (e.g., $39.95 and up, as advertised previously)
• Special pricing on brake replacements (e.g., $99.95 and up, as advertised previously)
• Complimentary fluid top-offs
• Tire price match guarantee: They aim to match or beat eligible prices on tires at the time of purchase, or refund the difference within 30 days.
• Loyalty programs and opportunities to earn and use GM Rewards points for service, parts, and accessories.
• Potential military and senior discounts on service.

It is advisable for customers to check their official website or contact the dealership directly for the most current service and parts specials, as these promotions are subject to change. They often encourage customers to present coupons at the time of write-up to receive applicable discounts.

In summary, Elkins Chevrolet Service & Auto Repair Shop positions itself as a comprehensive automotive service provider in Marlton, NJ, offering a wide array of maintenance and repair services primarily for Chevrolet vehicles, backed by certified technicians and genuine parts. While they strive for a positive customer experience with various amenities and convenient options, prospective customers should be aware of the varied feedback regarding customer service and service quality.