Diehl Toyota of Hermitage Service

This was my first time to experience this place and it just blew me off with the kind of service provided. I had gone in to buy a car for myself with my brother and ended up buying two cars for each of us. I bought a Ford Edge for myself and my brother ended up trading his car for a Dodge Challenger. How did that happen? I am not sure though becos it's never happened this way. But the way I was handled and taken care of swept me off my feet and the person attending me was really good and honest. He was a thorough professional, polite, knowledgeable. He understood what exactly I was looking for and found the same for me as per my requirement. I would strongly recommend everyone to visit this place if you looking for any kind of cars, new, used, pre-conditioned cars, etc. However if you want to have the VIP treatment like I did then ask for the one and only Chris Capone! 😊

Mar 29, 2024 · N M

I purchased a used 2014 F150. The salesman was nice and after the test drive we came to a agreement on price and the specific repairs I required to purchase the vehicle. I was assured that all specific repairs would be completed in 1 week. The repairs consisted of a small amount of body/paint work in which I agreed to pay half, a replacement rear speaker, cut or replace all the rotors since they were visibly warped and worn, replace a missing running board cap, and elimination of a banging sound during initial acceleration. I returned after 1 week after being assured everything was done. Upon return the paint and speaker replacement was done but I found the rotors were not cut or replaced and the running board cap was still missing. I was told the cap would be coming in the mail but that never came. The banging sound was minimized that day but came back two days later. I called the service manager and left a message but received no reply. Given the truck was already paid for, the dealership is 1 hr away, and I don't have the time to chase down unresponsive people, I just decided to cut my losses and never do business there again. There are many worse used car buying experiences, but a deal is a deal and they didn't honor their side of it.

Mar 31, 2020 · Chris Hollihan

My husband and I had a great experience with Taylor Toyota! John Fragola and the team helped us get into the car we wanted! They treated us with great respect and we loved that! Thank you all so much for helping us get the car we really wanted! I would recommend them to anyone who is looking for a car! Ask for John! He was a great man! Thank you so much again!!!

Mar 05, 2020 · kari wodarski

Bought a Toyota Tundra from another dealer less then a year I put 3,259 miles on it since purchase. I took my truck to these guys because they are closer to where I live for my first state inspection since buying this truck. It’s a 2016 has 32,120 miles on it. Anyway they failed my front, rear brakes and rotors. So since I just bought this 10 months ago from Allegheny Toyota they ether sold me a vehicle that had brakes that nearly passed or Taylor Toyota was just trying sell me parts I don’t need. So called Allegheny Toyota from Taylor and they told me to bring it to them. Well guess what? The brakes passed and so did the rotors.

Sep 11, 2020 · Mark Downing

I had a very poor experience with them. I set up an appointment to meet with someone at a specific time to look at a specific vehicle. I drove over an hour to get there. I arrive and they had no idea I was coming, and they didn’t even have the vehicle anymore because they had sold it. It would have saved me a lot of time and money if I had known the vehicle had been sold already. Very unprofessional and very disappointing.

Dec 22, 2020 · Roman Lamagna