Collision Icon Detroit

Collision Icon Detroit, situated at 14630 Puritan Ave, Detroit, MI 48227, USA, stands as a prominent auto repair station serving the local community. With a direct line available at (313) 315-4897, this establishment has built a reputation for its expertise in handling various vehicle repair needs, particularly in the realm of collision repair.

Located on Puritan Avenue, Collision Icon Detroit enjoys a visible and accessible position within the city. While specific details about the interior aesthetics or waiting area amenities are not explicitly provided, a professional auto repair station typically features a clean and organized work environment, a customer service area, and sufficient space for vehicle intake and repair. The focus of such a facility is on functionality and efficiency, ensuring vehicles can be serviced effectively. Its location within Detroit makes it a convenient option for residents and commuters in the surrounding neighborhoods.

As an "Auto Repair Station," Collision Icon Detroit offers a broad spectrum of services, with a strong emphasis on collision repair. Their core offerings include:

• Collision Repair: This is a primary specialization, covering significant damage from accidents, such as fender, bumper, and hood replacements. Customers have specifically praised their ability to restore vehicles to a "brand new" appearance even after severe accidents.
• Auto Body Repair: This encompasses a range of services aimed at restoring the exterior of a vehicle, including fixing dents, scratches, and potentially more extensive bodywork.
• Paintless Dent Removal (PDR): This specialized technique is likely offered for minor dents and dings that haven't damaged the paint, providing a cost-effective repair solution.
• Vehicle Painting & Refinishing: To complement body repairs, they offer professional painting services, including accurate color matching, to ensure a seamless finish.
• General Mechanical Repairs: Beyond collision work, they also handle general mechanical issues. An example cited by a customer is a headlight bulb replacement, demonstrating their capability for smaller, essential repairs.
• Towing Assistance: For vehicles that are undrivable after an accident, towing assistance is typically a service offered by collision repair shops, ensuring convenience for customers.
• Rental Car Assistance: To minimize disruption to customers' daily lives while their vehicle is being repaired, they are known to provide loaner vehicles.

The combination of extensive collision expertise with general mechanical repair capabilities positions Collision Icon Detroit as a comprehensive solution for many automotive needs.

The defining feature of Collision Icon Detroit, as repeatedly highlighted in customer reviews, is the exceptional service provided by an individual named Larry. He is consistently praised for his honesty, dependability, and fair pricing. Customers have expressed a high level of trust, particularly women who appreciate not being taken advantage of, a common concern in the automotive repair industry. This personal touch and commitment to integrity have fostered long-term relationships with customers, with some returning for over 20 years.

Specific examples of positive customer experiences include:

• Honest Pricing and Service: A customer recounted how Larry saved them a significant amount of money on a headlight bulb replacement, charging only $20 for installation after the customer bought the bulb, whereas a dealership had quoted over $200. This illustrates a commitment to fair pricing and transparency.
• Consistent Quality Work: Customers consistently commend the quality of repairs, noting that cars look "brand new" after being serviced, even after severe accidents. The dedication to taking time "to get it right" is a recurring theme.
• Trust and Reliability: The testimonials underscore a deep sense of trust that customers have developed with Larry and the shop. This trust leads to repeat business and strong recommendations to family and friends.
• Customer Service Excellence: The service is described as "outstanding," and the staff are noted for being professional and helpful throughout the repair process, including assistance with insurance claims.

These features indicate a strong customer-centric approach, where building relationships and delivering reliable results are paramount. The long-standing customer loyalty is a testament to the consistent positive experiences provided by Collision Icon Detroit.

Collision Icon Detroit's standard business hours are Monday through Friday from 8:00 AM to 6:00 PM, and on Saturdays from 9:00 AM to 3:00 PM. They are closed on Sundays. This schedule allows for convenient drop-offs and pick-ups throughout the work week and on Saturday mornings.

While explicit promotional details are not provided in the given information, a key promotional aspect highlighted by customer reviews is their commitment to providing honest assessments and fair pricing. The willingness to work with customers on costs, as seen in the headlight example, acts as a form of promotion by building trust and demonstrating value. Collision shops often work directly with insurance companies, simplifying the claims process for customers, which can be a significant benefit. Some collision centers also offer lifetime warranties on their repairs, further reinforcing their commitment to quality. The fact that they provide loaner vehicles is also a significant convenience that effectively serves as a customer retention and acquisition tool.

For individuals in Detroit requiring auto body or general mechanical repairs, especially after an accident, Collision Icon Detroit presents itself as a dependable option, largely due to the consistent positive feedback surrounding Larry's integrity and the quality of work performed.